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The Operations Team Products and Services
Individual Licence (EUR 60)
€60.00
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The Operations Team Products and Services
€60.00
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Flexible returns
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Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in The Operations Team Products and Services.
This course will introduce the learner to the operations team, its role at the organization, and all of the products and services that it offers. The course will familiarize the learner with departments and services such as items processing, information technology, and international operations. After completing this course, the learner will understand:
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in The Operations Team Products and Services.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for professionals, managers, business owners and learners who want practical knowledge they can apply in real workplace situations.
Course at a glance
- Study time: approximately 2 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Description
Seat Time: 1.75hrs - Desc:
This course will introduce the learner to the operations team, its role at the organization, and all of the products and services that it offers. The course will familiarize the learner with departments and services such as items processing, information technology, and international operations. After completing this course, the learner will understand:
- The functions of the Audit, Compliance, and Legal departments at the organization.
- The importance of the Finance department to the organization.
- The role of Human Resources at the organization.
Course Topics
T1. Operations: This topic will introduce the learner to the Department of Operations and the subdivisions that it is comprised of, including items processing, account reconciliation, balance, and statements services, and call centers.
T2. Items Processing: This topic will focus on the items processing subdivision by detailing its role at the financial institution and the positions that the group is divided into, which include readers and sorters, proof operators, and return items and exceptions processing.
T3. Audit Compliance and Legal: This topic will focus on the Audit, Compliance, and Legal departments at the financial institution and the positions that these departments are comprised of, such as compliance officers, internal auditors, and field examiners.
T4. Information Technology: This topic will focus on the financial institution's information technology department's duties and the positions that make up the department, including programmers, engineers, and software specialists, among others.
T5. Finance: This topic will focus on the finance department at the financial institution, which is responsible for managing the financial institution's money, and is comprised of controllers, account reconciliation clerks, and accounts receivable and accounts payable clerks.
T6. International Operations: This topic will familiarize the learner with the financial institution's international operations department, the purposes of which include foreign exchange trading services, import and export financing, and wire transfers, among others.
T7. Human Resources: This topic will familiarize the learner with the purpose of the Human Resources department at the financial institution, which is comprised of the Employee Benefits and Compensation, the Employee Relations, and Employment Staffing and Recruiting Groups.
Continue your learning
Part of this learning pathway: Banking & Finance
Learners also take: The Retail Team Products and Services
Course pathway: eBSI Banking Academy > Banking & Finance > The Operations Team Products and Services
Explore more Banking & Finance training or return to the eBSI Banking Academy.