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CPD Course
Project Management Definition & Customer Focus
Develop practical knowledge and confidence in Project Management Definition & Customer Focus.
This course will examine the purpose of project vision and scope. This course will also analyze requirements, features, and other facts of project definition. After completing this program, the learner will be able to:
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Course Description
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Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Project Management Definition & Customer Focus.
This course will examine the purpose of project vision and scope. This course will also analyze requirements, features, and other facts of project definition. After completing this program, the learner will be able to:
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Understand the core principles and practical approaches covered in Project Management Definition & Customer Focus.
- Recognise situations where those approaches can improve workplace decisions or performance.
- Apply the course ideas more confidently in day-to-day professional situations.
Who is this course for?
This course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.
Course at a glance
- Study time: approximately 2 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Outline
Seat Time: 1.75hrs
This course will examine the purpose of project vision and scope. This course will also analyze requirements, features, and other facts of project definition. After completing this program, the learner will be able to:
- Create a clear definition and scope for a project.
- Identify budget, plan, and schedule for a project.
- Identify, address, and integrate change and responses to change.
Course Topics
T1. Project Vision and Scope: This topic will describe how to create a clear definition and scope for a project, and will discuss using documentation and the SMART acronym.
T2. Business Requirements: This topic will provide an overview of a project's budget, plan, scope, and schedule, and their importance in the project process.
T3. Features and Delivery: This topic will discuss the inverse relationship between project or product features and project schedule, or delivery, and will detail scope creep, feature freeze, and the effect of delays.
T4. Planning For Change: This topic will inform the learner on how to plan for change by exploring the inevitably of change and its causes.
T5. Integrating Change Responses: This topic will familiarize the learner with integrating responses to change into the project plan by defining project control processes and the tools used to control aspects of the project process.
T6. Understanding Customers: This topic will discuss the importance of stakeholders and customers in the project process, with details about communication and customer focus.
T7. Customer Focus: This topic will explain the necessity of identifying and maintaining open lines of communication with stakeholders so that customer focus can be maintained.
Continue your learning
Part of this learning pathway: Professional Skills
Learners also take: Project Management Issues | Project Management Process | Project Management Resources
Course pathway: eBSI Banking Academy > Professional Skills > Project Management Definition & Customer Focus
Explore more Professional Skills training or return to the eBSI Banking Academy.
Related eBSI learning pathway: eBSI SME Academy > Career Development
Your questions, answered
Does the course include a certificate?
The course assessment leads to a downloadable digital PDF CPD Certificate of Completion. See the course description for the CPD credits awarded.
What is CPD?
CPD stands for Continuing Professional Development. It is the ongoing learning that helps you maintain and develop the knowledge and skills you use in your work. Courses, workshops and other learning activities can contribute to your CPD record.
Can I ask a question before enrolling?
Book a free video consultation to discuss your goals and course choice.