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Problem Solving and Decision Making
Individual Licence (EUR 60)
€60.00
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Problem Solving and Decision Making
€60.00
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Flexible returns
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Problem Solving and Decision Making.
This course will discuss problem-solving and the necessary components, considerations, and more. This course will also discuss decision-making approaches. After completing this program, the learner will be able to:
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in Problem Solving and Decision Making.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.
Course at a glance
- Study time: approximately 2 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Outline
Seat Time: 2hrs
This course will discuss problem-solving and the necessary components, considerations, and more. This course will also discuss decision-making approaches. After completing this program, the learner will be able to:
- Identify and address problems in order to focus on the bigger picture.
- Differentiate between viewpoints, problems, and challenges when determining problem ownership.
Course Topics
T1. What Is a Problem?: This topic will define problems and will give the basics for problem-solving, including the six major steps: define and analyze the problem, generate, analyze and select solutions, and plan a course of action.
T2. Problem Objectives: This topic will discuss developing the skills necessary to identify a problem and create appropriate solutions by focusing on team, organizational, and task objectives.
T3. Obstacles to Problem Solving: This topic will discuss how misinformation, bias, and emotions can be obstacles to successful problem solving.
T4. Recognizing a Problem: This topic will explain components of the problem-solving process, including recognizing a problem, acting, and focusing on the bigger picture.
T5. Problem Ownership: This topic will detail problem ownership and will discuss differing viewpoints and differentiating between problems and challenges.
T6. Tackling Problems: This topic will address how to resolve and solve problems by addressing the cause, asking questions, and taking a specific course of action.
T7. Decision-Making vs. Problem-Solving: This topic will compare decision-making to problem-solving by addressing the processes involved in each course of action.
T8. Approaches: This topic will delineate different approaches to various types of problems, including creative, logical, and soft systems.
Continue your learning
Part of this learning pathway: Professional Skills
Course pathway: eBSI Banking Academy > Professional Skills > Problem Solving and Decision Making
Explore more Professional Skills training or return to the eBSI Banking Academy.
Related eBSI learning pathway: eBSI SME Academy > Career Development