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Negotiation Communication Skills
5 Licences (EUR 50 each)
€250.00
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Negotiation Communication Skills
€250.00
Reliable shipping
Flexible returns
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Negotiation Communication Skills.
This course will instruct the learner on the importance of negotiation communication skills such as verbal and non-verbal skills. The learner will examine how to ask questions and give feedback. After completing this program, the learner will be able to:
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in Negotiation Communication Skills.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.
Course at a glance
- Study time: approximately 1 hour.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Outline
Seat Time: 1.25hrs
This course will instruct the learner on the importance of negotiation communication skills such as verbal and non-verbal skills. The learner will examine how to ask questions and give feedback. After completing this program, the learner will be able to:
- Implement interpersonal skills to properly send and receive verbal and non-verbal messages.
- Communicate messages effectively and comprehensively.
- Ask questions and give verbal and non-verbal feedback.
Course Topics
T1. Interpersonal Skills: This topic will discuss the notion that there is more to communicating than just talking, and will delineate between 'senders' and 'receivers' in communication.
T2. Verbal and Non-Verbal Skills: This topic will stress the importance of verbal and non-verbal communication skills by providing steps to ensure that the message is being sent clearly.
T3. The LISTEN Model: This topic will familiarize the learner with the LISTEN model, which consists of the following skills: listening actively, identifying key points, and summarizing, among others.
T4. Giving Feedback: This topic will focus on familiarizing the learner with giving feedback, specifically verbal and non-verbal feedback.
T5. Asking Questions: This topic will stress the importance of asking questions by providing the learner with the various purposes of asking questions and by defining essential and subsidiary questions.
Continue your learning
Part of this learning pathway: Professional Skills
Learners also take: Communication Skills | Introduction to Communication | Communication for Leadership
Course pathway: eBSI Banking Academy > Professional Skills > Negotiation Communication Skills
Explore more Professional Skills training or return to the eBSI Banking Academy.
Related eBSI learning pathway: eBSI SME Academy > Career Development