CPD Course

Communication Skills

Develop practical knowledge and confidence in Communication Skills. This course will instruct the learner on the importance of communication skills such as listening, phrasing, and probing. The learner will examine probing strategies and telephone standards. After completing this program, the learner will be able to:

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Communication Skills

€60.00

Course Description

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Develop practical knowledge and confidence in Communication Skills.

This course will instruct the learner on the importance of communication skills such as listening, phrasing, and probing. The learner will examine probing strategies and telephone standards. After completing this program, the learner will be able to:

Why this course matters

This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.

What you will gain

Build a practical understanding of the key concepts covered in Communication Skills.
Recognise where the topic applies in real workplace or business situations.
Apply the methods and good-practice approaches covered in the course with greater confidence.

Who is this course for?

This course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.

Course at a glance

Study time: approximately 1 hour.
Format: self-paced online learning.
Professional development: CPD course.

Course Outline:

Seat Time: 1.25hrs - Desc:

This course will instruct the learner on the importance of communication skills such as listening, phrasing, and probing. The learner will examine probing strategies and telephone standards. After completing this program, the learner will be able to:

Implement listening and phrasing skills using the LISTEN model.
Communicate messages effectively and comprehensively.
Delineate probing strategies in order to find out what customers are thinking and feeling.

Course Topics:

T1. Listening: This topic will explain the importance of listening skills, and will detail the components of the LISTEN model for active listening skills, including leaning forward and identifying key points.

T2. Phrasing: This topic will emphasize the notion that everything a person says communicates something, and will also provide best methods for communicating effectively and remembering the goal of communicating.

T3. Telephone Standards: This topic will detail telephone etiquette, including customer service, professionalism, and friendliness when communicating via the telephone.

T4. Probing: This topic will define probing and will familiarize the learner with detailed explanations for why probing is important to communication.

T5. Probing Strategies: This topic will provide the learner with detailed strategies for probing, including the funneling technique.

Continue your learning

Part of this learning pathway: Professional Skills

Learners also take: Introduction to Communication | Communication for Leadership | Negotiation Communication Skills

Course pathway: eBSI Banking Academy > Professional Skills > Communication Skills

Explore more Professional Skills training or return to the eBSI Banking Academy.

Related eBSI learning pathway: eBSI SME Academy > Career Development

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Your questions, answered

Does the course include a certificate?

The course assessment leads to a downloadable digital PDF CPD Certificate of Completion. See the course description for the CPD credits awarded.

What is CPD?

CPD stands for Continuing Professional Development. It is the ongoing learning that helps you maintain and develop the knowledge and skills you use in your work. Courses, workshops and other learning activities can contribute to your CPD record.

Can I ask a question before enrolling?

Book a free video consultation to discuss your goals and course choice.