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Communication Skills
Individual Licence (EUR 60)
€60.00
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Communication Skills
€60.00
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Flexible returns
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Communication Skills.
This course will instruct the learner on the importance of communication skills such as listening, phrasing, and probing. The learner will examine probing strategies and telephone standards. After completing this program, the learner will be able to:
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in Communication Skills.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.
Course at a glance
- Study time: approximately 1 hour.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Outline:
Seat Time: 1.25hrs - Desc:
This course will instruct the learner on the importance of communication skills such as listening, phrasing, and probing. The learner will examine probing strategies and telephone standards. After completing this program, the learner will be able to:
- Implement listening and phrasing skills using the LISTEN model.
- Communicate messages effectively and comprehensively.
- Delineate probing strategies in order to find out what customers are thinking and feeling.
Course Topics:
T1. Listening: This topic will explain the importance of listening skills, and will detail the components of the LISTEN model for active listening skills, including leaning forward and identifying key points.
T2. Phrasing: This topic will emphasize the notion that everything a person says communicates something, and will also provide best methods for communicating effectively and remembering the goal of communicating.
T3. Telephone Standards: This topic will detail telephone etiquette, including customer service, professionalism, and friendliness when communicating via the telephone.
T4. Probing: This topic will define probing and will familiarize the learner with detailed explanations for why probing is important to communication.
T5. Probing Strategies: This topic will provide the learner with detailed strategies for probing, including the funneling technique.
Continue your learning
Part of this learning pathway: Professional Skills
Learners also take: Introduction to Communication | Communication for Leadership | Negotiation Communication Skills
Course pathway: eBSI Banking Academy > Professional Skills > Communication Skills
Explore more Professional Skills training or return to the eBSI Banking Academy.
Related eBSI learning pathway: eBSI SME Academy > Career Development