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Having Difficult Conversations
Individual Licence (EUR 60)
€60.00
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Having Difficult Conversations
€60.00
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Flexible returns
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Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Having Difficult Conversations.
This course provides the learner with a framework and guidelines that a manager can use to help him/her have difficult conversations with employees who violate the company’s dress code or who have personal hygiene issues that have become a distraction in the work place. The course also provides details regarding the various hygiene issues that a manager may have to address with employees and how to speak about...
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in Having Difficult Conversations.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.
Course at a glance
- Study time: approximately 1 hour.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Outline:
Seat Time: 1hrs
This course provides the learner with a framework and guidelines that a manager can use to help him/her have difficult conversations with employees who violate the company’s dress code or who have personal hygiene issues that have become a distraction in the work place. The course also provides details regarding the various hygiene issues that a manager may have to address with employees and how to speak about each. Upon completing this course, the learner will:
- Be able to hold proper discussions with employees about hygiene and dress code issues.
- Understand what constitutes a problem in regard to personal hygiene.
- Understand the importance of following proper procedure when discussing sensitive matters with employees.
Course Topics:
T1. Talking About Difficult Subjects: This topic will introduce the learner to the subject of difficult situations and the discussions that surround them, including difficult conversation topics and appropriate attitudes.
T2. Concerns and Objections: This topic will discuss the different reactions and responses individuals might have to being confronted about hygienic concerns.
T3. Following the Dress Code: This topic will examine violations of the dress code and how to address them, and includes real-world examples.
T4. Ensuring Good Personal Hygiene: This topic will describe the importance of personal hygiene and how best to broach the subject of maintaining it.
Continue your learning
Part of this learning pathway: Professional Skills
Course pathway: eBSI Banking Academy > Professional Skills > Having Difficult Conversations
Explore more Professional Skills training or return to the eBSI Banking Academy.
Related eBSI learning pathway: eBSI SME Academy > Human Resources