Emotional Intelligence

Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence course, participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions participant's will experience a positive impact on their professional and personal lives.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.

Course Outline

Module One: Getting Started

Module Two: What is Emotional Intelligence

• Self Management
• Self Awareness
• Self Regulation
• Self Motivation
• Empathy

Module Three:Four Skills in Emotional Intelligence

• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Understand Emotional Meanings
• Manage Emotions

Module Four:Verbal Communication Skills

• Focused Listening
• Asking Questions
• Communicating with Flexibility and Authenticity

Module Five:Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It"s Not What You Say, It"s How You Say It

Module Six:Social Management and Responsibility

• Benefits of Emotional Intelligence
• Articulate your Emotions Using Language.

Module Seven: Tools to Regulate Your Emotions

• Seeing the Other Side
• Self Management and Self Awareness
• Giving in Without Giving Up
• Case Study
• Review Questions

Module Eight: Gaining Control

• Using Coping Thoughts
• Using Relaxation Techniques
• Bringing it All Together
• Case Study
• Review Questions

Module Nine: Business Practices (I)

• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Disagreeing Constructively
• Case Study
• Review Questions

Module Ten: Business Practices (II)

• Optimism
• Pessimism
• The Balance Between Optimism & Pessimism
• Case Study
• Review Questions

Module Eleven: Making an Impact

• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive
• Case Study
• Review Questions