Customer Support with Zendesk

Customer Support with Zendesk
Zendesk is a customer service solution that is designed to be beautifully simple, and is used by many of the world's largest organizations to provide support to their customers.

Objectives: This course teaches how to enhance customer support through Zendesk by answering their question and providing solutions to their problems efficiently.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.

Unit Contents:

1. Zendesk Basic Training
In this topic you will cover:
1. Zendesk Basic Training
1.1 Overview
1.2 Pricing
1.3 Account Set Up
1.4 E-Mail Set Up
1.5 The Customers Experience with E-Mail Submission
1.6 Setting Up the Guide Center
1.7 Customer Experience with the Guide Center
1.8 Admin - Customer Settings
1.9 Adding Agents - Agent Settings
1.10 Ticket Settings
1.11 Setting a Customer Schedule
1.12 Admin - Account Settings - Part 1
1.13 Admin - Account Settings - Part 2
1.14 Admin - Business Rules - Automation
1.15 Business Rules - Triggers
1.16 Website Widget
1.17 Admin Channels - E-Mail - Part 1
1.18 Admin Channels - E-Mail - Part 2
1.19 Managing Ticket Views
1.20 Conclusion

2. Zendesk Advanced Training
In this topic you will cover:
2. Zendesk Advanced Training
2.1 Overview - Research
2.2 Social Media Channels
2.3 Enable Live Chat Channel
2.4 Ticket Forms
2.5 Ticket Fields
2.6 Managing the Ticket View
2.7 Adding Support Agents and Team Members
2.8 Managing Help Participants
2.9 Managing Applications -Autoresponders
2.10 Adding Applications - Mailchimp
2.11 Adding Applications - Webinars
2.12 Extending Applications - Zapier
2.13 Extending Applications - Zoom
2.14 Extending Applications - Stripe
2.15 Extending Applications - PayPal
2.16 Live Example - Editing Settings
2.17 Live Example - Answering a Ticket
2.18 Live Example - Customer Experience
2.19 Live Example - Extending Applications
2.20 Conclusion