Book a Free Video Consultation!
If you have any questions or would like to speak to one of our team before enrolling feel free to book a free video call with us by clicking the button below, we will be delighted to meet you on Google Meet!
Branch Manager Standards
Individual Licence (EUR 60)
€60.00
Skip to product information
Branch Manager Standards
€60.00
Reliable shipping
Flexible returns
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Branch Manager Standards.
This course will familiarize the learner with the role and responsibilities of a branch manager, including performance tips and ideal attributes for successful branch managers. This course will emphasize the necessity of learning a bank’s history, vision, and values in order to facilitate the growth of the branch manager and his/her employees. Upon completing this program, the learner will be able to:
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in Branch Manager Standards.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for managers, supervisors, team leaders, SME owners and professionals preparing for greater leadership responsibility.
Course at a glance
- Study time: approximately 2 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Description
Seat Time: 1.5hrs - Desc:
This course will familiarize the learner with the role and responsibilities of a branch manager, including performance tips and ideal attributes for successful branch managers. This course will emphasize the necessity of learning a bank’s history, vision, and values in order to facilitate the growth of the branch manager and his/her employees. Upon completing this program, the learner will be able to:
- Apply leadership and team-building skills and standards.
- Demonstrate specific skills and abilities necessary to the role of branch manager.
- Face difficult challenges and understand job expectations.
Course Topics
T1. The Importance of the Branch Manager: This topic will introduce the learner to the role and responsibilities of a branch manager, including tips for performing duties for superior customer service.
T2. Job of the Branch Manager: This topic will describe what the job of the branch manager entails, with information on employee-related and customer-related activities in which the branch manager engages.
T3. Employee and the Customer Needs: This topic will discuss the skills and abilities that branch managers require in order to effectively communicate and interact with employees and customers alike.
T4. Branch Manager Challenges: This topic will illustrate the most common challenges that face branch managers in order for the learner to understand job expectations.
T5. History of Your Financial Institution: This topic will provide a brief overview of the three facets of a financial institution that branch managers should be familiar with: experience, size, and future outlook.
T6. Vision and Values: This topic will familiarize the learner with the importance of having a defined vision and values for the financial institution, which can include honesty and integrity, customer appreciation, and a commitment to the community.
Continue your learning
Part of this learning pathway: Banking & Finance
Course pathway: eBSI Banking Academy > Banking & Finance > Branch Manager Standards
Explore more Banking & Finance training or return to the eBSI Banking Academy.