In this course, we’ve created a framework for having those tough conversations, as well as some guidelines for customizing that framework for your organization. Then, we’ll look at some common tough conversations that present themselves, including body odor, flatulence, poor clothing or hair decisions, and bad breath. At the end of the workshop participants will have a chance to role play a tough situation, and they’ll walk away well prepared for any kind of challenging conversation.

Course Topics:

Session One: Course Overview

Session Two: Let’s Talk About It!

Session Three: Guidelines for Difficult Conversations

• A Step-by-Step Guide
• Getting the Facts
• Making Connections

Session Four: Overcoming Objections

• Common Barriers
• Making Connections

Session Five: Bad Hair Days (And Weeks… and Months…)

Session Six: Addressing Piercings and Body Artwork

Session Seven: Helping Employees Dress for Success

Session Eight: Bad Breath

Session Nine: Body Odor

Session Ten: Gastrointestinal Issues

Session Eleven: Bad Habits

Session Twelve: Putting it into Practice

• Recommended Reading List
• Personal Action Plan