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The Professional Supervisor - eBSI Export Academy
The Professional Supervisor - eBSI Export Academy
The Professional Supervisor - eBSI Export Academy

The Professional Supervisor

Vendor
eBSI Export Academy
Regular price
€40.00
Sale price
€40.00
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Professional Supervisor Skills is an intensive program ideal for newly promoted or aspiring supervisors who are motivated to succeed and excel in their new role. Participants learn the difference between managing and leading, how to deal with challenges, effective prioritization, professional communication habits, and team motivation. They will also develop skills on providing useful feedback and empowering their team to grow and flourish.

                                                            Course Topics:

                                                            Session One: Course Overview

                                                            Session Two: Adjusting to Your Role

                                                            • A Survival Guide
                                                            • Making the Transition

                                                            Session Three: A Supervisor’s Responsibilities

                                                            Session Four: Action-Centered Leadership

                                                            • The Action-Centered Leadership Model
                                                            • Considering the Possibilities

                                                            Session Five: Making Plans

                                                            • Old Sayings with Staying Power
                                                            • Urgent-Important Matrix
                                                            • Prioritizing Case Study
                                                            • The Elements of Planning
                                                            • Planning to Plan

                                                            Session Six: Setting Goals

                                                            Session Seven: Defining Leadership

                                                            • What is Leadership?
                                                            • Brief History of Leadership Studies
                                                            • The Leadership Formula
                                                            • Case Studies

                                                            Session Eight: The Situational Leadership Model

                                                            • About Leadership
                                                            • Understanding Your Comfort Zone

                                                            Session Nine: What’s Your Type? How About Mine?

                                                            • Assessing Your Preferences
                                                            • What Does it Mean To Have a Number?
                                                            • Debrief

                                                            Session Ten: Team Building Tips

                                                            • What is a Team?
                                                            • Advantages and Disadvantages of Teams

                                                            Session Eleven: Developing a High-Performing Team

                                                            • The Five Stages of Team Development
                                                            • How Can I Help?
                                                            • Team Problem Solving
                                                            • Team Leadership

                                                            Session Twelve: Communication Skills

                                                            • Defining Communication
                                                            • Communication Barriers
                                                            • Active Listening Skills
                                                            • Questioning Skills
                                                            • Probing Techniques
                                                            • The Communication Process

                                                            Session Thirteen: Motivating Employees

                                                            • To Motivate or Instigate
                                                            • Making Connections

                                                            Session Fourteen: Orientation and Onboarding

                                                            • The First 48 Hours
                                                            • How Did Your Orientation Rate?

                                                            Session Fifteen: Training Tips and Tricks

                                                            • Guidelines for Effective Training
                                                            • Developing Your Training Skills

                                                            Session Sixteen: Providing Feedback

                                                            • Six Characteristics of Effective Feedback
                                                            • Skill Building
                                                            • Receiving Feedback

                                                            Session Seventeen: Doing Delegation Right

                                                            • What is Delegation?
                                                            • Defining Delegation
                                                            • Making Connections

                                                            Session Eighteen: Dealing with Conflict

                                                            • The Conflict Resolution Process
                                                            • The Problem Solving Process
                                                            • The Conference

                                                            Session Nineteen: Managing Disciplinary Issues

                                                            • Recommended Reading List
                                                            • Personal Action Plan