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Skills for the New Employee

eBSI Export Academy
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Skills for the New Employee, will teach new employees the essential soft skills necessary to succeed in their careers.

This course will help people who work in support positions to improve their performance in an office environment by teaching them interpersonal skills, including communication, first impressions, and personal management. They’ll also learn the importance of professional presence, techniques for being assertive, managing conflict, and dealing with difficult people.

                                                    Course Topics:

                                                    Session One: Course Overview

                                                    Session Two: Personal Best, Professional Best

                                                    • The Importance of Appearance
                                                    • First Impressions Count!

                                                    Session Three: Putting Others at Ease

                                                    Session Four: Distorted Thinking

                                                    • Case Study: Angelique’s Thinking
                                                    • Distorted Thinking

                                                    Session Five: The Steps to Feeling Good

                                                    Session Six: Understanding Assertiveness

                                                    • What is Assertiveness?
                                                    • Quiz
                                                    • Evaluation

                                                    Session Seven: Improving Your Assertiveness Skills

                                                    Session Eight: Communication Skills

                                                    Session Nine: Asking and Listening

                                                    • Asking Questions
                                                    • Active Listening

                                                    Session Ten: Non-Verbal Messages

                                                    Session Eleven: Writing Skills

                                                    • The Four C’s
                                                    • Punctuation Pointers
                                                    • Letters and Memos

                                                    Session Twelve: Getting Ahead

                                                    • What Employees Want
                                                    • What Others Want

                                                    Session Thirteen: Self-Management

                                                    • Self-Management
                                                    • Making Connections
                                                    • Time Management Tips
                                                    • Where Do You Stand?
                                                    • Organizing Your Workspace
                                                    • Being Proactive

                                                    Session Fourteen: Setting Goals

                                                    • Setting Goals with SPIRIT
                                                    • A Personal Action Plan

                                                    Session Fifteen: Working as a Team

                                                    • Vegetable Head
                                                    • Brainstorming

                                                    Session Sixteen: Working with Difficult People

                                                    Session Seventeen: Learning to Say No

                                                    • Expressing Your No
                                                    • Making Connections
                                                    • Case Studies

                                                    Session Eighteen: Dealing with Stress

                                                    • Recommended Reading List
                                                    • Personal Action Plan
                                                                                                                    Skills for the New Employee - eBSI Export Academy
                                                                                                                    Skills for the New Employee - eBSI Export Academy
                                                                                                                    Skills for the New Employee - eBSI Export Academy
                                                                                                                    Skills for the New Employee

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