Reading Body Language as a Sales Tool

Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you?

After you complete this course, you will be able to:

• Apply your knowledge of body language to improve communication
• Understand the impact of space in a conversation
• Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
• Use mirroring and matching techniques to build rapport
• Shake hands with confidence
• Dress for success

Course Topics:

Session One: Course Overview

• Learning Objectives 

Session Two: Body Language

• Making The Grade
• Looking Into Ourselves

Session Three: Give Me Some Space!

• Space Issues

Session Four: What Is Your Face Saying?

• Your Face Is The Base
• Your Face Is The Base
• Tips to Try
• The Eyes Have It

Session Five: What Is Your Body Saying?

• Speaking With Your Hands
• Tip
• Getting a Leg Up
• Tools Of The Trade

Session Six: Building Rapport

• Creating Relationships
• Matching And Mirroring
• Body Language
• Voice Characteristics
• Pacing
• Leading

Session Seven: Monitoring Your Posture

• Looking At Your Posture
• Working On Your Posture
• Working On Your Posture

Session Eight: Dressing Up

• What Should I Wear?
• Things To Consider

Session Nine: Shaking Hands

• Developing A Professional Handshake

Session Ten: How Are You Doing?

• Making Connections