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Civility in the Workplace
Individual Licence (EUR 40)
€40.00
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Civility in the Workplace
€40.00
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Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Civility in the Workplace.
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Understand the core principles and practical approaches covered in Civility in the Workplace.
- Recognise situations where those approaches can improve workplace decisions or performance.
- Apply the course ideas more confidently in day-to-day professional situations.
Who is this course for?
This course is suitable for HR professionals, managers, supervisors and people responsible for workplace policies, employee development or team performance.
Course at a glance
- Format: self-paced online learning.
- Professional development: CPD course.
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this two hour course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.
Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.
Course Outline
Module One: Getting Started
Module Two: Introduction
- What is Uncivil Behavior?
- Three Reasons Why You Should be Civil
- Dealing with Difficult Personalities
- Costs and Rewards
- Case Study
- Review Questions
Module Three: Effective Work Etiquette
- Greetings
- Respect
- Involvement
- Being Politically Correct
- Case Study
- Review Questions
Module Four: Costs and Rewards
- Incivility and the Costs
- Civility and the Rewards
- Four Causes of Incivility
- How to Overcome It
- Case Study
- Review Questions
Module Five: Conflict Resolution
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
- Case Study
- Review Questions
Module Six: Getting to the Cause
- Examining the Root Cause
- Creating a Cause and Effect Diagram
- Forgiveness
- Benefits of Resolution
- Case Study & Review Questions
Module Seven: Communication
- Para-verbal Communication
- Non-Verbal Communication
- Listening Skills
- Appreciative Inquiry
- Case Study
- Review Questions
Module Eight: Negotiation
- Three Sides to Incivility
- Mediation
- Arbitration
- Creative Problem Solving
- Case Study
- Review Questions
Module Nine: Indentifying Your Need
- Completing a Needs Analysis
- Focus Groups
- Observations
- Anonymous Surveys
- Case Study
- Review Questions
Module Ten: Writing a Civility Policy
- Designating the Core Group
- Defining What is Unacceptable Behavior
- Defining the Consequence
- Writing the Policy
- Case Study
- Review Questions
Module Eleven: Implementing the Policy
- The First Steps
- Training
- Addressing Complaints
- Enforcing Violators
- Case Study
- Review Questions
Continue your learning
Part of this learning pathway: Workplace Essentials
Course pathway: eBSI SME Academy > Workplace Essentials > Civility in the Workplace
Explore more Workplace Essentials training or return to the eBSI SME Academy.