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Branch Security Situations
Individual Licence (EUR 60)
€60.00
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Branch Security Situations
€60.00
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Flexible returns
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Branch Security Situations.
This course will introduce the learner to the role that security plays in keeping the branch, its customers, and employees safe. Learners will become familiar with theproper procedures for dual control, unlawful activities, frauds, and robberies, in addition to preparation practices for various emergencies. After completing this program the learner will understand:
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in Branch Security Situations.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for professionals, managers, business owners and learners who want practical knowledge they can apply in real workplace situations.
Course at a glance
- Study time: approximately 2 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Outline
Seat Time: 2hrs
This course will introduce the learner to the role that security plays in keeping the branch, its customers, and employees safe. Learners will become familiar with theproper procedures for dual control, unlawful activities, frauds, and robberies, in addition to preparation practices for various emergencies. After completing this program the learner will understand:
- Effective security practices and procedures.
- Ways to identify cons and frauds.
- How to properly use bait money.
Course Topics
T1. Security and Customer Service: This topic will discuss the importance of security, the role that tellers play in providing customers with pleasant, secure experiences, and how to develop good habits in the workplace.
T2. Dual Control: This topic will present the learner with dual control procedures, their use, and the importance of sharing responsibility.
T3. Unlawful Activities: This topic will discuss effective security, and will address the theft of money, embezzlement, the treatment of confidential information, and protecting the financial institution and its customers.
T4. Cons and Frauds: This topic will offer discourse on crimes of persuasion, including information on things to watch out for, how to avoid forgery, and more.
T5. Robberies: This topic will educate the learner on the contrast between guarding against robberies and making branches pleasant and accessible, security plans, the importance of safety, and post-robbery security control.
T6. Bait Money: This topic will define bait money, and will discuss dye packs, TracPacs, and their use in protecting the financial institution.
T7. Bomb Threats: This course will discuss best practices in the event of a bomb threat or similar emergency, and will emphasize proper procedures and actions.
T8. Emergencies: This topic will provide an overview of different types of emergencies, such as fights, fires, or riots, and how to best prepare in the event of each.
Continue your learning
Part of this learning pathway: Compliance & Regulatory
Course pathway: eBSI Banking Academy > Compliance & Regulatory > Branch Security Situations
Explore more Compliance & Regulatory training or return to the eBSI Banking Academy.