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Branch Banking for Tellers
Individual Licence (EUR 60)
€60.00
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Branch Banking for Tellers
€60.00
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Flexible returns
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Branch Banking for Tellers.
This course will introduce the learner to banking procedures at the branch. The course will familiarize the learner with aspects of branch banking, including the bank’s vision and values, expected teller skills and standards, and the branch members that the teller will be working with. After completing this program the learner will understand:
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in Branch Banking for Tellers.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for professionals, managers, business owners and learners who want practical knowledge they can apply in real workplace situations.
Course at a glance
- Study time: approximately 3 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Description
Seat Time: 2.5hrs - Desc:
This course will introduce the learner to banking procedures at the branch. The course will familiarize the learner with aspects of branch banking, including the bank’s vision and values, expected teller skills and standards, and the branch members that the teller will be working with. After completing this program the learner will understand:
- What shapes the bank’s vision and values.
- The role of the teller at the branch.
- What it takes to be successful as a teller.
- How to make financial projections.
Course Topics
T1. Branch Information: This topic provides information on the layout of the interior of a financial institution, with details on the teller and platform areas, ATMs, vault services, and more.
T2. Branch Team Members: This topic will detail the many and varied positions at each branch, such as the teller, head teller, cash vault manager, etc. and each of their responsibilities.
T3. History of Your Financial Institution: This topic will provide a brief overview of the three facets of a financial institution that branch managers should be familiar with: experience, size, and future outlook.
T4. Vision and Values: This topic will familiarize the learner with the importance of having a defined vision and values for the financial institution, which can include honesty and integrity, customer appreciation, and a commitment to the community.
T5. Teller Job Description: This topic will explain, in detail, the role and responsibilities of the teller, and the necessary attitude for any person in this position.
T6. Teller for a Day: This topic will familiarize the learner with a day in the life of a teller, including opening activities, daily activities, and closing responsibilities.
T7. Teller Skills: This topic will define the appropriate skill and ability requirements for a teller, such as communication, attention to detail, math aptitude, and more.
T8. Teller Standards: This topic will introduce the standards to which tellers are held, and will explain key factors such as attendance, professionalism, teamwork, and compliance.
T9. A Career Path: This topic will evaluate the career path of a teller and the benefits that the financial services industry offers, such as work environment, opportunity for advancement, and competitive benefits.
T10. How to Get Ahead: This topic will educate the learner on the necessary traits for success, such as dependability, perseverance, initiative, creativity, and more.
Continue your learning
Part of this learning pathway: Banking & Finance
Course pathway: eBSI Banking Academy > Banking & Finance > Branch Banking for Tellers
Explore more Banking & Finance training or return to the eBSI Banking Academy.