Active Listening

Active Listening involves hearing what others are saying, processing the information, and responding to it in order to clarify and elicit more information.

Active listening is a fundamental business skill, and this one-day training course will provide participants with techniques to listen actively and create deeper connections with others.

Topics covered include ways to become a better listener; understanding the difference between sympathy and empathy; encouraging conversation through paraphrasing and questioning; building rapport; and overcoming listening roadblocks.

Course Topics:

Session One: Course Overview

Session Two: Defining Active Listening

• What is Active Listening?
• Identifying Good Listeners
• Tips for Becoming a Better Listener
• Pre-Assignment Review

Session Three: Body Language Basics

Session Four: Attitude is Everything!

• Understanding Sympathy and Empathy
• Creating the Right Mindset
• Being Genuine
• Making Connections

Session Five: Encouraging Conversation

• What Is Said and What Is Heard
• Asking Questions
• Probing Techniques
• Paraphrasing Techniques

Session Six: Building Relationships

• Building Common Ground
• NLP Tips and Tricks

Session Seven: Getting Over Listening Roadblocks

• Recommended Reading List
• Post-Course Assessment
• Pre- and Post-Assessment Answer Keys
• Personal Action Plan