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Types of Business Communication
Individual Licence (EUR 60)
€60.00
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Types of Business Communication
€60.00
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Flexible returns
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Types of Business Communication.
This course will illustrate the various types of business writing, including a detailed look at the aspects of sales letters, agendas, memos, customer complaints, proposals, and more. This will also provide examples of each type of letter so that the learner may have a better idea of what a final product entails. After completing this program, the learner will be able to:
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in Types of Business Communication.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.
Course at a glance
- Study time: approximately 2 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Outline
Seat Time: 1.75hrs
This course will illustrate the various types of business writing, including a detailed look at the aspects of sales letters, agendas, memos, customer complaints, proposals, and more. This will also provide examples of each type of letter so that the learner may have a better idea of what a final product entails. After completing this program, the learner will be able to:
- Differentiate between types of business writing, such as announcement memos and proposal letters.
- Construct appropriate examples of each type of business communication.
- Proofread, edit, and format business letters for organization and clarity.
Course Topics
T1. Types of Business Writing: This topic will provide a brief but thorough overview of the most commonly used forms of business communication, such as memos, sales letters, agendas, email, and more.
T2. Standard Business Letter Format: This topic will study the standard format of most business letters, with detailed instruction on how to develop each aspect of a professional, concise letter.
T3. Sales Letters: This topic will describe the process for planning, structuring, formatting, and producing a professional and succinct sales letter for persuading a customer.
T4. Agendas: This topic will describe the process for planning, structuring, formatting, and producing a professional and succinct agenda for enhancing meetings.
T5. Memos: This topic will describe the process for planning, structuring, formatting, and producing a professional and succinct memo for interoffice communication.
T6. Customer Complaints: This topic will describe the process for planning, structuring, formatting, and producing a professional and succinct customer complaint response in the form of an apology letter.
T7. Proposals: This topic will describe the process for planning, structuring, formatting, and producing a professional and succinct proposal for potential customers of a company.
Continue your learning
Part of this learning pathway: Professional Skills
Course pathway: eBSI Banking Academy > Professional Skills > Types of Business Communication
Explore more Professional Skills training or return to the eBSI Banking Academy.
Related eBSI learning pathway: eBSI SME Academy > Administrative Skills