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The Customer Experience
Individual Licence (EUR 60)
€60.00
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The Customer Experience
€60.00
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Flexible returns
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in The Customer Experience.
This course will examine the changing bank customer and the importance of giving customers a great experience. The learner will become acquainted with how to give and get respect and how to handle different types of customers. After completing this program, the learner will be able to
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in The Customer Experience.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for professionals, managers, business owners and learners who want practical knowledge they can apply in real workplace situations.
Course at a glance
- Study time: approximately 1 hour.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Description
Seat Time: 1hrs - Desc:
This course will examine the changing bank customer and the importance of giving customers a great experience. The learner will become acquainted with how to give and get respect and how to handle different types of customers. After completing this program, the learner will be able to
- Competently handle situations involving customers with special needs
- Demonstrate respect so that s/he is prepared to make a strong impression on customers
- Keep the customer experience in mind during all interactions.
Course Topics
T1. The Changing Customer: This topic will teach the learner about the reasons why customers are so essential to the institution’s success so that the learner understands the role of the customer in relation to his/her job.
T2. Customer Experience Statements: This topic will teach the learner about keeping the customer’s experience in mind and the characteristics that customers would want to see in employees.
T3. Giving and Getting Respect: This topic will explain to the learner the concept of respect and how to best demonstrate respect so that s/he is prepared to make a strong impression on customers.
T4. Special Types of Customers: This topic will introduce the learner to specific kinds of customers that require special attention so that the learner is able to competently handle situations that involve customers with special needs.
Continue your learning
Part of this learning pathway: Banking & Finance
Course pathway: eBSI Banking Academy > Banking & Finance > The Customer Experience
Explore more Banking & Finance training or return to the eBSI Banking Academy.