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Teller Transactions
Individual Licence (EUR 60)
€60.00
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Teller Transactions
€60.00
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Flexible returns
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Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Teller Transactions.
This course will introduce the learner to the many transactions for which tellers assist customers, such as check cashing, withdrawals, deposits, and other purchases and teller duties. The course will also detail the importance of transaction decisions, and describe processes and procedures to be conducted before every type of transaction. After completing this program, the learner will have a solid understanding...
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in Teller Transactions.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for professionals, managers, business owners and learners who want practical knowledge they can apply in real workplace situations.
Course at a glance
- Study time: approximately 3 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Description
Seat Time: 3hrs - Desc:
This course will introduce the learner to the many transactions for which tellers assist customers, such as check cashing, withdrawals, deposits, and other purchases and teller duties. The course will also detail the importance of transaction decisions, and describe processes and procedures to be conducted before every type of transaction. After completing this program, the learner will have a solid understanding of the following:
- All parts of a check.
- Appropriate methods for conducting withdrawals for customers.
- Various types of negotiable instruments available for purchase by customers.
Course Topics
T1. Customer Transactions: This topic will provide details on the many transactions for which tellers assist customers, such as check cashing, withdrawals, deposits, payments, transfers, and other purchases and teller duties.
T2. Before You Process a Transaction: This topic will explain the importance of transaction decisions, and describe processes and procedures to be conducted before every type of transaction.
T3. What Makes a Check Acceptable?: This topic will introduce the learner to all parts of a check, including drawee financial institution, date, and more, and will enable the learner to identify counterfeit, forged, altered, and unacceptable checks.
T4. Endorsements: This topic will instruct the learner about the best practices for analyzing and identifying types of endorsements in order to determine acceptability.
T5. Logging In and Out: This topic will detail the process of logging in and out of the teller system when conducting daily transactions for customers.
T6. Check Cashing: This topic will present to the learner the method in which checks must be cashed when presented by the customer, including document and identity verification.
T7. Withdrawals: This topic will present to the learner the appropriate methods for conducting withdrawals for customers, including document verification and validation.
T8. Deposits: This topic will present to the learner the appropriate methods for conducting deposits for customers, including document examination and validation.
T9. Payments: This topic will present to the learner the appropriate methods for and circumstances of accepting various payments from customers, including document examination and validation.
T10. Transfers: This topic will present to the learner the appropriate methods for and circumstances of conducting transfers for customers.
T11. Negotiable Instrument Purchases: This topic will present to the learner the various types of negotiable instruments available for purchase by customers, and the correct process for conducting the purchase.
T12. Teller Balancing: This topic will detail the appropriate procedures for balancing the teller drawer at the end of the day.
Continue your learning
Part of this learning pathway: Banking & Finance
Course pathway: eBSI Banking Academy > Banking & Finance > Teller Transactions
Explore more Banking & Finance training or return to the eBSI Banking Academy.