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Telephone Skills and Telesales

eBSI Export Academy
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Unlock the Power of Effective Communication

Course Overview:

Dive into the dynamic world of telephone communication and sales with our comprehensive online course, designed to transform your telephone skills into a potent tool for business success. Whether you're a beginner aiming to build a strong foundation or a seasoned professional seeking to refine your techniques, this course offers a tailored pathway to mastering the art of telecommunication.

What You'll Learn:

  • Getting Started: Kick off with an introduction to the essential skills and techniques for effective telephone use. Discover how to generate more leads, secure appointments, and close sales with ease.

  • Selling and Customer Service: Delve into the core of customer service and selling. Understand the nuances of customer interactions and the fundamentals of selling, from identifying customer needs to closing deals.

  • Communication Skills – Listening: Elevate your listening skills. Learn the art of active listening, avoiding interruptions, and understanding customer needs to enhance engagement and satisfaction.

  • Communication Skills – Vocal: Hone your vocal skills for telephone communication. Understand the importance of voice modulation, clarity, and tone to make a lasting impression on clients.

  • Making and Receiving Telephone Calls: Master the essentials of making and receiving calls professionally. Explore telesales techniques, telemarketing strategies, and the key skills of a successful telesales representative.

  • Improving Customer Service: Empower your telephone etiquette to boost customer service. Learn effective communication strategies, active listening, and how to go beyond basic message taking to provide outstanding customer experiences.

Course Features:

  • Sequential Learning: Designed for step-by-step progression, ensuring a thorough understanding of each topic before moving to the next.

  • Interactive Content: Engaging self-test quizzes to reinforce learning and gauge your progress.

  • Flexible Access: Upon completion, revisit specific topics of interest anytime for a quick refresher.

  • Practical Application: Focused on real-world scenarios, equipping you with practical skills that can be immediately applied in your professional life.

Who Should Enroll:

This course is ideal for sales professionals, customer service representatives, business owners, and anyone looking to enhance their telephone communication skills for professional growth and better customer interactions.

Enroll Now: Step up your telephone skills and telesales prowess. Join our course today and start transforming your communication effectiveness!

Telephone Skills and Telesales
Telephone Skills and Telesales
Telephone Skills and Telesales
Telephone Skills and Telesales
Telephone Skills and Telesales

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