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Outlook 2016 Essentials

eBSI Export Academy
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Learners will be able to use Outlook to enhance professional correspondence, create calendars, and schedule appointments. Participants will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations including sending email for marketing campaigns, planning staff meetings, and assigning action items from those meetings.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.


Course Outline

Module One: Getting Started

  • Workshop Objectives

Module Two: Communicate with Email

  • Start Communicating with Email               
  • Set Up Email Account
  • Preview Messages
  • Read Messages
  • Preview Attachments
  • Forward and Reply to Messages
  • Process Messages
  • Delete Messages
  • Mark a Message as Read or Unread
  • Flag Received Messages
  • Sort Messages
  • Print a Message
  • Save Message Attachments
  • Create Messages
  • Create a Message
  • Address a Message
  • Add or Remove Message Attachments
  • Send Message
  • Recall a Message
  • Format and Check Messages
  • Format Text
  • Apply Styles
  • Apply a New Theme
  • Insert Pictures
  • Insert Hyperlinks
  • Use Spell Check
  • Module Two: Review Questions

Module Three: Manage Messages

  • Use Advanced Message Options
  • Flag Outgoing Messages for Follow Up, Importance and Sensitivity
  • Request a Delivery or Read Receipt
  • Add Voting Options
  • Redirect Replies               
  • Organize Messages
  • Sort Messages by Conversation
  • Ignore Messages
  • Work with Folders
  • Move Messages Between/To Folders
  • Apply Categories
  • Use Signatures and Stationary
  • Create, Assign and Modify Signatures
  • Add a Signature to Specific Messages
  • Set Fonts for New Messages and Responses
  • Create and Use Quick Parts
  • Automate Replies and Organization
  • Create Automatic Replies
  • Create and Manage Rules
  • Automate Repetitive Tasks Using Quick Steps
  • Configure Junk Email and Clutter Settings
  • Clean Up and Archive Messages
  • Clean Up a Folder
  • Use Mailbox Cleanup
  • Set AutoArchive Folder
  • AutoArchive Items
  • Module Three: Review Questions

Module Four: Manage Schedules

  • Create and Manage a Calendar
  • Adjust Calendar View
  • Set Calendar Work Times and Time Zone
  • Create Calendar Items
  • Create Calendar Items
  • Create Recurring Calendar Items
  • Create Calendar Items from Messages
  • Respond to Invitations
  • Manage Calendar Items
  • Update Calendar Items
  • Manage Reminders
  • Forward Calendar Items
  • Work with and Share Multiple Calendars
  • Create a Blank Calendar
  • Add an Internet Calendar
  • Manage and Display Multiple Calendars
  • Share a Calendar in an Email
  • Delete a Calendar
  • Create and Manage Tasks and Notes
  • Create a Task
  • Change Task Views
  • Manage Tasks
  • Create and Manage Notes
  • Module Four: Review Questions

Module Five: Manage Contacts and Groups

  • Create and Manage Contacts
  • Create a New Contact
  • Import Contacts
  • Edit Contacts
  • Forward Contacts
  • Create and Manage Address Books
  • Create and Manage Contact Groups
  • Create a New Contact Group
  • Manage Contact Group Members
  • Send an Email or Meeting Invitation to a Contact Group
  • Manage Calendar Groups and Meeting Schedules
  • Manage Calendar Groups
  • Use Scheduling Assistant to Set Up Meetings
  • Cancel Meetings
  • Module Five: Review Questions

Module Six: Manage the Outlook Environment

  • Customize Settings
  • Customize Replies to Messages
  • Customize the Navigation Pane
  • Perform Search Operations in Outlook
  • Create a Search Folder
  • Perform an Instant Search
  • Perform an Advanced Find
  • Work with Multiple Accounts
  • Add an Account
  • Change the Default Email Account
  • Change From When Sending Mail
  • Print and Save Information
  • Print Calendar, Contact, or Task Information
  • Save Message in Alternate Formats
  • Export Messages to a Data File
  • Module Six: Review Questions

Module Seven: Wrapping Up

  • Words from the Wise    


Outlook 2016 Essentials - eBSI Export Academy
Outlook 2016 Essentials - eBSI Export Academy
Outlook 2016 Essentials - eBSI Export Academy
Outlook 2016 Essentials - eBSI Export Academy

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