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Managing Your Team
Individual Licence (EUR 60)
€60.00
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Managing Your Team
€60.00
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Flexible returns
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Managing Your Team.
This course will acquaint the learner with team management, including a comprehensive look at aspects such as manager roles, conflict, and standards. This course will also examine conflict resolution and SMART goals. After completing this program, the learner will be able to:
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in Managing Your Team.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.
Course at a glance
- Study time: approximately 2 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Outline:
This course will acquaint the learner with team management, including a comprehensive look at aspects such as manager roles, conflict, and standards. This course will also examine conflict resolution and SMART goals. After completing this program, the learner will be able to:
- Understand and use any of the four typical roles that managers play in the workplace.
- Understand and analyze the causes and symptoms of conflict, and best practices for resolving them.
- Delegate team members and establish SMART goals.
Course Topics:
T1 - Organizing Work - This topic will introduce the learner to the characteristics of an organizational culture and how to create one through strategies such as team coordination, clarification of objectives, and prevention of conflict.
T2 - The Four Manager Roles - This topic will familiarize the learner with four typical roles that managers play in the work place: visionary, facilitator, contributor, and tactician.
T3 - The 12 Cs of Leadership - This topic will familiarize the learner with encouraging team input through the 12 Cs of leadership, included in which are having clear expectations, context, commitment, and competence.
T4 - Causes and Symptoms of Conflict - This topic will familiarize the learner with the different types of conflict, such as informational, procedural, developmental, and interpersonal, among others.
T5 - Pathways to Conflict Resolution - This topic will familiarize the learner with recognizing conflict and the strategies for resolving it, which include identifying parties involved, summarizing the conflict, and getting commitment of resolution.
T6 - Standards - This topic will define employee standards and familiarize the learner with how standards are defined, such as through historical data, budget, and capacity measures.
T7 - SMART Goals - This topic will familiarize the learner with the importance of having goals, and goes on to outline the different types of goals and the SMART model, which is used to inform the creation of goals.
T8 - Delegation - This topic will define delegation and will educate the learner in how and why to delegate, the benefits of delegation, and the importance of trusting employees.
Continue your learning
Part of this learning pathway: Professional Skills
Learners also take: Coaching the Team
Course pathway: eBSI Banking Academy > Professional Skills > Managing Your Team
Explore more Professional Skills training or return to the eBSI Banking Academy.
Related eBSI learning pathway: eBSI SME Academy > Management & Leadership