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Managing Across Cultures

eBSI Export Academy
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Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.

At the end of this workshop, participants will be able to:

  • Define what culture is and how it shapes the workplace
  • Identify how stereotypes shape our perception
  • Develop useful cross-cultural attitudes
  • Communicate effectively across cultures
  • Effectively manage employees from different cultures
  • Help teams overcome cross-cultural and virtual barriers
  • Promote acceptance and awareness in an organization to help create a multicultural environment

                                                      Course Topics:

                                                      Session One: Course Overview

                                                      Session Two: What Is Culture?

                                                      • Defining Culture
                                                      • About Stereotypes
                                                      • Making Connections
                                                      • Globally Useful Attitudes

                                                      Session Three: Communicating Effectively

                                                      • High and Low Context Culture
                                                      • Communication Differences Across Cultures
                                                      • Communication Skills
                                                      • Handling Miscommunication

                                                      Session Four: Team Building Across Cultures

                                                      • The Five Stages of Team Development
                                                      • Tips on Working with Virtual Teams

                                                      Session Five: Managing Across Cultures

                                                      • The Cornerstones of Diversity
                                                      • How Far Do You Accommodate?
                                                      • Dealing with Culture-Based Conflicts between Employees
                                                      • Giving Culturally Sensitive Feedback

                                                      Session Six: Building a Multicultural Organization

                                                      • Making Connections
                                                      • Creating Inclusive Programs for New Employees

                                                      Session Seven: Working with the Global Talent Pool

                                                      • Recommended Reading List
                                                      • Personal Action Plan
                                                                                                                                                                          Managing Across Cultures - eBSI Export Academy
                                                                                                                                                                          Managing Across Cultures - eBSI Export Academy
                                                                                                                                                                          Managing Across Cultures - eBSI Export Academy
                                                                                                                                                                          Managing Across Cultures

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