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People with disabilities represent a significant and largely underutilized resource for so many businesses. This course will give supervisors, managers, and human resources consultants the tools and tips they need to create a diverse workplace and leverage the skills and knowledge that people with disabilities have to offer.
During this course, participants will learn to:
- prepare to welcome people with disabilities into their workplace;
- interact with people with disabilities;
- identify and overcome barriers in the workplace;
- use respectful, appropriate, acceptable language in any circumstance;
- understand what their company can do during hiring and interviewing; and understand what job accommodation is and how it applies in their workplace.
Course Topics:
Session One: Course Overview
Session Two: Defining Terms
- What are Disabilities?
- About Stereotypes
- Some Common Phrases and the Stereotypes Behind Them
Session Three: Misconceptions and Realities
Session Four: A Business Case
- Getting Into It
- Summary
Session Five: Dissecting Labels
- Giving Your Words Some Thought
- Being Practical
- Mingle with Me
Session Six: Accessibility
- Physical Access
- Barriers
- Case Studies
Session Seven: The Cornerstones of Diversity
- About the Cornerstones
- Knowledge
- Understanding
- Acceptance
- Behavior
Session Eight: Pre-Assignment Review
Session Nine: Encouraging Diversity by Hiring
- What Can We Ask?
- What Can the Candidate Expect?
Session Ten: Using the STOP Technique
- The Four Steps
- Making Connections
Session Eleven: Communication Essentials for Disability Awareness
- Ground Rules to Get Started
- Respecting Confidentiality
- Preparing Documentation
Session Twelve: Communication Styles
- Dichotomies in Theory
- Dichotomies in Action
Session Thirteen: Critical Conversations
- Introductory Elements
- Getting the Conversation Started
- Taking it One Step Further
Session Fourteen: How Do We Make It Happen?
- How Far Do You Go In Accommodation?
- Value of Job Shadows
- Recommended Reading List
- Personal Action Plan