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Diploma in Professional Skills

eBSI Export Academy
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This program has been designed to cover 10 key areas that are needed for future workers in the knowledge economy.

In all 50 course units each of 2 hours duration delivering to you 100 hours of life and career transforming online training which is industry recognised and accredited internationally for quality for Continuous Professional Development (CPD) by the CPD Certification Service of the United Kingdom.

Program Outline

In response to this important trend in the workplace we have developed this special Online Diploma Program to meet these specific skill areas as follows:

Complex Problem Solving

  • Creative Problem Solving
  • Lean Process & Six Sigma

Critical Thinking

  • Critical Thinking
  • Crisis Management
  • Knowledge Management


  • Developing Creativity
  • Digital Citizenship

People Management

  • Supervising Others
  • Leadership and Influence
  • Women in Leadership
  • Self-Leadership
  • Servant Leadership
  • Manager Management
  • Performance Management
  • High Performance Teams inside and outside the company

Co-ordinating with Others

  • Communication Strategies
  • Collaborative Writing
  • Developing Corporate Behaviour
  • Interpersonal Skills
  • Workplace Diversity
  • Employee Recognition
  • Body Language
  • Delivering Constructive Criticism

Emotional Intelligence

  • Emotional Intelligence
  • Appreciative Inquiry

Judgement and Decision Making

  • Critical Thinking
  • Business Acumen
  • Entrepreneurship
  • Facilitation Skills

Service Orientation

  • Customer Service
  • Handling a Difficult Customer
  • Anger Management
  • Customer Support


  • Negotiation Skills
  • Leadership and Influence
  • Assertiveness and Self-Confidence

Cognitive Flexibility

  • Time Management
  • Work-Life Balance
  • Stress Management
  • Social Intelligence
  • Improving Mindfulness 

ADDITIONAL Bonus Course Units

To compliment these areas we have added a number of course units to add value to the World Economic Forum's core intent:

  • Business Ethics
  • Business Etiquette
  • Business Writing
  • Civility in the Workplace
  • Conflict Resolution
  • Cyber Security
  • Event Planning
Diploma in Professional Skills
FutureWork Skills Diploma - eBSI Export Academy
FutureWork Skills Diploma - eBSI Export Academy
FutureWork Skills Diploma - eBSI Export Academy
FutureWork Skills Diploma - eBSI Export Academy

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