Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course, participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.

Course Outline

Module One: Getting Started

Module Two: When Should Feedback Occur?

• Repeated Events or Behavior
• Breach"s in Company Policy
• When Informal Feedback has not Worked
• Immediately After the Occurrence
• Case Study
• Review Questions

Module Three: Preparing and Planning

• Gather Facts on the Issue
• Practice Your Tone
• Create an Action Plan
• Keep Written Records
• Case Study
• Review Questions

Module Four: Choosing a Time and Place

• Check the Ego at the Door
• Criticize in Private, Praise in Public
• It Has to be Face to Face
• Create a Safe Atmosphere
• Case Study
• Review Questions

Module Five: During the Session (I)

• The Feedback Sandwich
• Monitor Body Language
• Check for Understanding
• Practice Active Listening
• Case Study
• Review Questions

Module Six: During the Session (II)

• Set Goals
• Be Collaborative
• Ask for a Self-Assessment
• Keep Emotions in Check
• Case Study
• Review Questions

Module Seven: Setting Goals

• SMART Goals
• The Three P"s
• Ask for Their Input
• Be as Specific as Possible
• Case Study
• Review Questions

Module Eight: Diffusing Anger or Negative Emotions

• Choose the Correct Words
• Stay on Topic
• Empathize
• Try to Avoid "You Messages"
• Case Study
• Review Questions

Module Nine: What Not to Do

• Attacking or Blaming
• Not Giving Them a Chance to Speak
• Talking Down
• Becoming Emotional
• Case Study
• Review Questions

Module Ten: After the Session (I)

• Set a Follow-up Meeting
• Make your Self Available
• Be Very Specific with the Instructions
• Provide Support and Resources
• Case Study
• Review Questions

Module Eleven: After the Session (II)

• Focus on the Future
• Measuring Results
• Was the Action Plan Followed?
• If Improvement is not Seen, Then What?
• Case Study
• Review Questions