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Customer Support with Zendesk - eBSI Export Academy
Customer Support with Zendesk - eBSI Export Academy
Customer Support with Zendesk - eBSI Export Academy

Customer Support with Zendesk

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Vendor
eBSI Export Academy
Regular price
€40.00
Sale price
€10.00
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Customer Support with Zendesk

Objectives: This course teaches how to enhance customer support through Zendesk by answering their question and providing solutions to their problems efficiently.

Unit Contents:



1. Zendesk Basic Training
In this topic you will cover:
1. Zendesk Basic Training
1.1 Overview
1.2 Pricing
1.3 Account Set Up
1.4 E-Mail Set Up
1.5 The Customers Experience with E-Mail Submission
1.6 Setting Up the Guide Center
1.7 Customer Experience with the Guide Center
1.8 Admin - Customer Settings
1.9 Adding Agents - Agent Settings
1.10 Ticket Settings
1.11 Setting a Customer Schedule
1.12 Admin - Account Settings - Part 1
1.13 Admin - Account Settings - Part 2
1.14 Admin - Business Rules - Automation
1.15 Business Rules - Triggers
1.16 Website Widget
1.17 Admin Channels - E-Mail - Part 1
1.18 Admin Channels - E-Mail - Part 2
1.19 Managing Ticket Views
1.20 Conclusion

2. Zendesk Advanced Training
In this topic you will cover:
2. Zendesk Advanced Training
2.1 Overview - Research
2.2 Social Media Channels
2.3 Enable Live Chat Channel
2.4 Ticket Forms
2.5 Ticket Fields
2.6 Managing the Ticket View
2.7 Adding Support Agents and Team Members
2.8 Managing Help Participants
2.9 Managing Applications -Autoresponders
2.10 Adding Applications - Mailchimp
2.11 Adding Applications - Webinars
2.12 Extending Applications - Zapier
2.13 Extending Applications - Zoom
2.14 Extending Applications - Stripe
2.15 Extending Applications - PayPal
2.16 Live Example - Editing Settings
2.17 Live Example - Answering a Ticket
2.18 Live Example - Customer Experience
2.19 Live Example - Extending Applications
2.20 Conclusion