This two hour course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Let"s face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette course will help your participants look and sound their best no matter what the situation.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.

Course Outline

Module One: Getting Started

Module Two: Understanding Etiquette

• Etiquette Defined
• The Importance of Business Etiquette

Module Three: Networking for Success

• Creating an Effective Introduction
• Making a Great First Impression
• Minimizing Nervousness
• Using Business Cards Effectively
• Remembering Names

Module Four: The Meet and Greet

• The Three-Step Process
• The Four Levels of Conversation

Module Five: The Dining in Style

• Understanding Your Place Setting
• Using Your Napkin
• Eating Your Meal
• Sticky Situations and Possible Solutions

Module Six: Eating Out

• Ordering in a Restaurant
• About Alcoholic Beverages
• Paying the Bill
• Tipping

Module Seven: Business Email Etiquette

• Addressing Your Message
• Grammar and Acronyms
• Top 5 Technology Tips
• Case Study
• Review Questions

Module Eight: Telephone Etiquette

• Developing an Appropriate Greeting
• Dealing with Voicemail
• Cell phone Do's and Don'ts
• Case Study
• Review Questions

Module Nine: The Written Letter

• Thank You Notes
• Formal Letters
• Informal Letters
• Case Study
• Review Questions

Module Ten: Dressing for Success

• The Meaning of Colors
• Interpreting Common Dress Codes
• Deciding What to Wear
• Case Study
• Module Five: Review Questions

Module Eleven: International Etiquette

• General Rules
• Important Points
• Preparation Tips
• Case Study
• Review Questions