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Course Outline:
This course will acquaint the learner with team management, including a comprehensive look at aspects such as manager roles, conflict, and standards. This course will also examine conflict resolution and SMART goals. After completing this program, the learner will be able to:
- Understand and use any of the four typical roles that managers play in the workplace.
- Understand and analyze the causes and symptoms of conflict, and best practices for resolving them.
- Delegate team members and establish SMART goals.
Course Topics:
T1 - Organizing Work - This topic will introduce the learner to the characteristics of an organizational culture and how to create one through strategies such as team coordination, clarification of objectives, and prevention of conflict.
T2 - The Four Manager Roles - This topic will familiarize the learner with four typical roles that managers play in the work place: visionary, facilitator, contributor, and tactician.
T3 - The 12 Cs of Leadership - This topic will familiarize the learner with encouraging team input through the 12 Cs of leadership, included in which are having clear expectations, context, commitment, and competence.
T4 - Causes and Symptoms of Conflict - This topic will familiarize the learner with the different types of conflict, such as informational, procedural, developmental, and interpersonal, among others.
T5 - Pathways to Conflict Resolution - This topic will familiarize the learner with recognizing conflict and the strategies for resolving it, which include identifying parties involved, summarizing the conflict, and getting commitment of resolution.
T6 - Standards - This topic will define employee standards and familiarize the learner with how standards are defined, such as through historical data, budget, and capacity measures.
T7 - SMART Goals - This topic will familiarize the learner with the importance of having goals, and goes on to outline the different types of goals and the SMART model, which is used to inform the creation of goals.
T8 - Delegation - This topic will define delegation and will educate the learner in how and why to delegate, the benefits of delegation, and the importance of trusting employees.