Course Outline

Seat Time: 1.25hrs

This course will instruct the learner on the importance of negotiation communication skills such as verbal and non-verbal skills. The learner will examine how to ask questions and give feedback. After completing this program, the learner will be able to:

• Implement interpersonal skills to properly send and receive verbal and non-verbal messages.
• Communicate messages effectively and comprehensively.
• Ask questions and give verbal and non-verbal feedback.

Course Topics

T1. Interpersonal Skills: This topic will discuss the notion that there is more to communicating than just talking, and will delineate between 'senders' and 'receivers' in communication.

T2. Verbal and Non-Verbal Skills: This topic will stress the importance of verbal and non-verbal communication skills by providing steps to ensure that the message is being sent clearly.

T3. The LISTEN Model: This topic will familiarize the learner with the LISTEN model, which consists of the following skills: listening actively, identifying key points, and summarizing, among others.

T4. Giving Feedback: This topic will focus on familiarizing the learner with giving feedback, specifically verbal and non-verbal feedback.

T5. Asking Questions: This topic will stress the importance of asking questions by providing the learner with the various purposes of asking questions and by defining essential and subsidiary questions.