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Introduction to Collections
Individual Licence (EUR 60)
€60.00
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Introduction to Collections
€60.00
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Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Introduction to Collections.
This course will introduce the learner to the important features comprising intermediate collections. It will detail the credit cycle, effective portfolio management, and useful negotiation and conflict resolution strategies. Upon successful completion of the course, the learner will have a better understanding of the following:
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in Introduction to Collections.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for professionals, managers, business owners and learners who want practical knowledge they can apply in real workplace situations.
Course at a glance
- Study time: approximately 2 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Description
Seat Time: 1.5hrs - Desc:
This course will introduce the learner to the important features comprising intermediate collections. It will detail the credit cycle, effective portfolio management, and useful negotiation and conflict resolution strategies. Upon successful completion of the course, the learner will have a better understanding of the following:
- Collections Planning Tools
- Bad Debt Warning Signals
- Best Practices
Course Topics
T1. Phases of the Credit Cycle: This topic will introduce the learner to internal collections functions, categories of borrowers, phases of the credit cycle, product planning, and credit acquisition.
T2. Portfolio Indicators: This topic will introduce the learner to portfolio indicators, credit reporting, and the Debt to Burden Ratio (DBR).
T3. Collections Planning Tools: This topic will introduce the learner to the various channels of communication available to the Collections Department, guidelines for dealing with delinquent customers, creating collections letters, and outsourcing.
T4. Negotiation and Conflict Resolution: This topic will introduce the learner to effective negotiation skills, the differences between negotiating and bargaining, standards for dealing with customers, interpersonal skills, and collections terms and theories.
T5. Bad Debt Warning Signals: This topic will introduce the learner to insolvency, the many forms of fraud, identity theft, red flags of identity theft, and application misrepresentation.
T6. Collections Best Practices: This topic will introduce the learner to proactive strategies for preventing customer from defaulting, recouping losses, write-offs, providing quality customer service, sub-prime loans, and multichannel communication.
Continue your learning
Part of this learning pathway: Banking & Finance
Learners also take: Intermediate Collections
Course pathway: eBSI Banking Academy > Banking & Finance > Introduction to Collections
Explore more Banking & Finance training or return to the eBSI Banking Academy.