Active Listening involves hearing what others are saying, processing the information, and responding to it in order to clarify and elicit more information.
Active listening is a fundamental business skill, and this one-day training course will provide participants with techniques to listen actively and create deeper connections with others.
Topics covered include ways to become a better listener; understanding the difference between sympathy and empathy; encouraging conversation through paraphrasing and questioning; building rapport; and overcoming listening roadblocks.
Session One: Course Overview
Session Two: Defining Active Listening
- What is Active Listening?
- Identifying Good Listeners
- Tips for Becoming a Better Listener
- Pre-Assignment Review
Session Three: Body Language Basics
Session Four: Attitude is Everything!
- Understanding Sympathy and Empathy
- Creating the Right Mindset
- Being Genuine
- Making Connections
Session Five: Encouraging Conversation
- What Is Said and What Is Heard
- Asking Questions
- Probing Techniques
- Paraphrasing Techniques
Session Six: Building Relationships
- Building Common Ground
- NLP Tips and Tricks
Session Seven: Getting Over Listening Roadblocks
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan