eBSI Export Academy - Corona Virus - COVID-19 Response - Info Resources. Click to learn more...

Active Listening - eBSI Export Academy
Active Listening - eBSI Export Academy
Active Listening - eBSI Export Academy

Active Listening

Vendor
eBSI Export Academy
Regular price
€40.00
Sale price
€40.00
Tax included. Shipping calculated at checkout.

Active Listening involves hearing what others are saying, processing the information, and responding to it in order to clarify and elicit more information.

Active listening is a fundamental business skill, and this one-day training course will provide participants with techniques to listen actively and create deeper connections with others.

Topics covered include ways to become a better listener; understanding the difference between sympathy and empathy; encouraging conversation through paraphrasing and questioning; building rapport; and overcoming listening roadblocks.

Course Topics:

Session One: Course Overview

Session Two: Defining Active Listening

  • What is Active Listening?
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Pre-Assignment Review

Session Three: Body Language Basics

Session Four: Attitude is Everything!

  • Understanding Sympathy and Empathy
  • Creating the Right Mindset
  • Being Genuine
  • Making Connections

Session Five: Encouraging Conversation

  • What Is Said and What Is Heard
  • Asking Questions
  • Probing Techniques
  • Paraphrasing Techniques

Session Six: Building Relationships

  • Building Common Ground
  • NLP Tips and Tricks

Session Seven: Getting Over Listening Roadblocks

  • Recommended Reading List
  • Post-Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan