Facilitation Skills

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give participants a better understanding of what a good facilitator can do to improve any meeting or gathering.

The Facilitation Skills course can help any organization make better decisions. This course will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.

Course Outline

Module One: Getting Started

Module Two: Understanding Facilitation

• What is Facilitation?
• What is a Facilitator?
• When is Facilitation Appropriate?

Module Three: Process vs. Content

• About Process
• About Content
• A Facilitator"s Focus

Module Four: Laying the Groundwork

• Choosing a Facilitated Approach
• Planning for a Facilitated Meeting
• Collecting Data

Module Five: Tuckman and Jensen"s Model of Team Development

• Stage One: Forming
• Stage Two: Storming
• Stage Three: Norming
• Stage Four: Performing

Module Six: Building Consensus

• Encouraging Participation
• Gathering Information
• Presenting Information
• Synthesizing and Summarizing

Module Seven: Reaching a Decision Point

• Identifying the Options
• Creating a Short List
• Choosing a Solution
• Using the Multi-Option Technique
• Case Study
• Review Questions

Module Eight: Dealing with Difficult People

• Addressing Disruptions
• Common Types of Difficult People and How to Handle Them
• Helping the Group Resolve Issues on Their Own
• Case Study
• Review Questions

Module Nine: Addressing Group Dysfunction

• Using Ground Rules to Prevent Dysfunction
• Restating and Reframing Issues
• Getting People Back on Track
• Case Study
• Review Questions

Module Ten: About Intervention

• Why Intervention May Be Necessary
• When to Intervene
• Levels of Intervention
• Case Study
• Review Questions

Module Eleven: Intervention Techniques

• Using Your Processes
• Boomerang it Back
• ICE It: Identity, Check for agreement, Evaluate how to Resolve
• Case Study
• Review Questions