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English as a Second Language: A Workplace Communications Primer
Individual Licence (EUR 40)
Rs.6,500.00
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English as a Second Language: A Workplace Communications Primer
Rs.6,500.00
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Flexible returns
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Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in English as a Second Language: A Workplace Communications Primer.
This course designed to improve the ability of employees, particularly those whose second language is English, to avoid negativity and gain cooperation through positive, plain, and professional communications.
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Understand the core principles and practical approaches covered in English as a Second Language: A Workplace Communications Primer.
- Recognise situations where those approaches can improve workplace decisions or performance.
- Apply the course ideas more confidently in day-to-day professional situations.
Who is this course for?
This course is suitable for HR professionals, managers, supervisors and people responsible for workplace policies, employee development or team performance.
Course at a glance
- Study time: approximately 2 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
This course designed to improve the ability of employees, particularly those whose second language is English, to avoid negativity and gain cooperation through positive, plain, and professional communications.
Not only that, this course covers tone as well as literal meaning, while engaged in face-to-face conversations, on the phone, sending emails or videoconferencing. Word choices and how to put them together is covered in detail.
Course Topics:
Session One: Course Overview
- Learning Objectives
Session Two: Self Awareness – Skills of Self and Others
- Skills, influences and environment
Session Three: Words and Positive Workplace Culture
- Language in the Workplace
- The Tone of the Message
Session Four: Productive Conversations
- Productive Conversations
- Defining Emotional Intelligence
- Productive Word Choices
Session Five: Telephone/Videoconferencing
- Review
- Telephone/Videoconferencing
- Telephone
- Videoconferencing
Session Six: Wordsmith’s Toolbox
- Bones of good writing
- Parts of Speech
- From Words to Sentences
- Punctuation
- Grammar Guidelines
Session Seven: Putting Words to Work
- Good Communications
- Ingredients of an Effective Email
- Ingredients of a Good Proposal
- Selling your Brand and Ideas
Session Eight: Individual Action Planning
- Setting your Intention
- Decision Wheel Method
- Personal Action Plan
- Recommended Reading List
- Course Evaluation
Continue your learning
Part of this learning pathway: Workplace Essentials
Course pathway: eBSI SME Academy > Workplace Essentials > English as a Second Language: A Workplace Communications Primer
Explore more Workplace Essentials training or return to the eBSI SME Academy.