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Emotional Intelligence
Individual Licence (EUR 40)
Rs.6,300.00
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Emotional Intelligence
Rs.6,300.00
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Flexible returns
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Emotional Intelligence.
Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Understand the core principles and practical approaches covered in Emotional Intelligence.
- Recognise situations where those approaches can improve workplace decisions or performance.
- Apply the course ideas more confidently in day-to-day professional situations.
Who is this course for?
This course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.
Course at a glance
- Format: self-paced online learning.
- Professional development: CPD course.
Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence course, participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions participant's will experience a positive impact on their professional and personal lives.
Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.
Course Outline
Module One: Getting Started
Module Two: What is Emotional Intelligence
- Self Management
- Self Awareness
- Self Regulation
- Self Motivation
- Empathy
Module Three:Four Skills in Emotional Intelligence
- How to Accurately Perceive Emotions
- Use Emotions to Facilitate Thinking
- Understand Emotional Meanings
- Manage Emotions
Module Four:Verbal Communication Skills
- Focused Listening
- Asking Questions
- Communicating with Flexibility and Authenticity
Module Five:Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It"s Not What You Say, It"s How You Say It
Module Six:Social Management and Responsibility
- Benefits of Emotional Intelligence
- Articulate your Emotions Using Language.
Module Seven: Tools to Regulate Your Emotions
- Seeing the Other Side
- Self Management and Self Awareness
- Giving in Without Giving Up
- Case Study
- Review Questions
Module Eight: Gaining Control
- Using Coping Thoughts
- Using Relaxation Techniques
- Bringing it All Together
- Case Study
- Review Questions
Module Nine: Business Practices (I)
- Understand Emotions and How to Manage Them in the Workplace
- Role of Emotional Intelligence at Work
- Disagreeing Constructively
- Case Study
- Review Questions
Module Ten: Business Practices (II)
- Optimism
- Pessimism
- The Balance Between Optimism & Pessimism
- Case Study
- Review Questions
Module Eleven: Making an Impact
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
- Case Study
- Review Questions
Continue your learning
Part of this learning pathway: Personal Development
Course pathway: eBSI SME Academy > Personal Development > Emotional Intelligence
Explore more Personal Development training or return to the eBSI SME Academy.