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Customer Support with Zendesk
Individual Licence (EUR 40)
Rs.6,300.00
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Customer Support with Zendesk
Rs.6,300.00
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Flexible returns
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Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Customer Support with Zendesk.
Customer Support with Zendesk Zendesk is a customer service solution that is designed to be beautifully simple, and is used by many of the world's largest organizations to provide support to their customers.
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in Customer Support with Zendesk.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for professionals, managers, business owners and learners who want practical knowledge they can apply in real workplace situations.
Course at a glance
- Format: self-paced online learning.
- Professional development: CPD course.
Customer Support with Zendesk
Zendesk is a customer service solution that is designed to be beautifully simple, and is used by many of the world's largest organizations to provide support to their customers.
Objectives: This course teaches how to enhance customer support through Zendesk by answering their question and providing solutions to their problems efficiently.
Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.
Unit Contents:
1. Zendesk Basic Training
In this topic you will cover:
1. Zendesk Basic Training
1.1 Overview
1.2 Pricing
1.3 Account Set Up
1.4 E-Mail Set Up
1.5 The Customers Experience with E-Mail Submission
1.6 Setting Up the Guide Center
1.7 Customer Experience with the Guide Center
1.8 Admin - Customer Settings
1.9 Adding Agents - Agent Settings
1.10 Ticket Settings
1.11 Setting a Customer Schedule
1.12 Admin - Account Settings - Part 1
1.13 Admin - Account Settings - Part 2
1.14 Admin - Business Rules - Automation
1.15 Business Rules - Triggers
1.16 Website Widget
1.17 Admin Channels - E-Mail - Part 1
1.18 Admin Channels - E-Mail - Part 2
1.19 Managing Ticket Views
1.20 Conclusion
2. Zendesk Advanced Training
In this topic you will cover:
2. Zendesk Advanced Training
2.1 Overview - Research
2.2 Social Media Channels
2.3 Enable Live Chat Channel
2.4 Ticket Forms
2.5 Ticket Fields
2.6 Managing the Ticket View
2.7 Adding Support Agents and Team Members
2.8 Managing Help Participants
2.9 Managing Applications -Autoresponders
2.10 Adding Applications - Mailchimp
2.11 Adding Applications - Webinars
2.12 Extending Applications - Zapier
2.13 Extending Applications - Zoom
2.14 Extending Applications - Stripe
2.15 Extending Applications - PayPal
2.16 Live Example - Editing Settings
2.17 Live Example - Answering a Ticket
2.18 Live Example - Customer Experience
2.19 Live Example - Extending Applications
2.20 Conclusion
Course pathway: eBSI SME Academy > Customer Support with Zendesk
Explore more professional training through the eBSI SME Academy.