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Business Etiquette

Vendor
eBSI Export Academy
Regular price
Rs.3,100.00
Sale price
Rs.3,100.00
Tax included. Shipping calculated at checkout.

This two hour course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Let"s face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette course will help your participants look and sound their best no matter what the situation.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.

 

Course Outline

Module One: Getting Started

Module Two: Understanding Etiquette

  • Etiquette Defined
  • The Importance of Business Etiquette

Module Three: Networking for Success

  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names

Module Four: The Meet and Greet

  • The Three-Step Process
  • The Four Levels of Conversation

Module Five: The Dining in Style

  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions

Module Six: Eating Out

  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping

Module Seven: Business Email Etiquette

  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips
  • Case Study
  • Review Questions

Module Eight: Telephone Etiquette

  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell phone Do's and Don'ts
  • Case Study
  • Review Questions

Module Nine: The Written Letter

  • Thank You Notes
  • Formal Letters
  • Informal Letters
  • Case Study
  • Review Questions

Module Ten: Dressing for Success

  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear
  • Case Study
  • Module Five: Review Questions

Module Eleven: International Etiquette

  • General Rules
  • Important Points
  • Preparation Tips
  • Case Study
  • Review Questions
Business Etiquette - eBSI Export Academy
Business Etiquette - eBSI Export Academy
Business Etiquette - eBSI Export Academy
Business Etiquette - eBSI Export Academy

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