Business Etiquette - eBSI Export Academy
Business Etiquette - eBSI Export Academy
Business Etiquette - eBSI Export Academy
Business Etiquette - eBSI Export Academy

 

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Business Etiquette

eBSI Export Academy
Rs.3,100.00
Rs.3,100.00
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This two hour course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Let"s face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette course will help your participants look and sound their best no matter what the situation.

Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.

 

Course Outline

Module One: Getting Started

Module Two: Understanding Etiquette

  • Etiquette Defined
  • The Importance of Business Etiquette

Module Three: Networking for Success

  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names

Module Four: The Meet and Greet

  • The Three-Step Process
  • The Four Levels of Conversation

Module Five: The Dining in Style

  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions

Module Six: Eating Out

  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping

Module Seven: Business Email Etiquette

  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips
  • Case Study
  • Review Questions

Module Eight: Telephone Etiquette

  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell phone Do's and Don'ts
  • Case Study
  • Review Questions

Module Nine: The Written Letter

  • Thank You Notes
  • Formal Letters
  • Informal Letters
  • Case Study
  • Review Questions

Module Ten: Dressing for Success

  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear
  • Case Study
  • Module Five: Review Questions

Module Eleven: International Etiquette

  • General Rules
  • Important Points
  • Preparation Tips
  • Case Study
  • Review Questions