Master the skills needed to deliver exceptional service in global trade — from soft skills to shipping documents and everything in between.

Become a Certified Export Customer Service Specialist

In today’s fast-paced international market, providing reliable, responsive, and culturally aware customer service isn’t just a competitive advantage — it’s essential. This comprehensive Certificate in Export Customer Service brings together 36 carefully selected modules covering export operations, communication, problem solving, complaint handling, documentation, and cross-cultural competence.

Whether you're starting out in export support, upgrading your skills, or preparing for a career change, this learning path gives you the tools to thrive in a customer-facing export role.

🎯 What You’ll Gain

• A complete understanding of export customer service practices

• Strong interpersonal and communication skills tailored to international trade

• Confidence managing shipping, documentation, Incoterms®, and transport logistics

• Techniques to handle complaints, crises, and cultural challenges

• A CPD-certified Certificate in Export Customer Service you can proudly share

📚 Course Content: 36 Practical Units

✅ Soft Skills for Customer Service Excellence

1. Assertiveness and Self-Confidence

2. Accountability in the Workplace

3. Business Etiquette

4. Stress Management

5. Active Listening

6. Emotional Intelligence at Work

7. Administrative Office Procedures

8. Administrative Support

9. Negotiating Skills

10. Business Writing

11. Archiving and Records Management

12. Creating Reports in Excel

13. Problem Solving Fundamentals

14. Creative Problem Solving

15. Advanced Problem-Solving

16. Conflict Resolution

17. Crisis Management

18. Customer Service

19. Critical Elements of Customer Service

20. Handling a Difficult Customer

21. Effective Complaint Handling

22. Personal Productivity

23. Time Management – Office Practice

24. Cybersecurity 1: Fundamentals for Employees

🌐 Technical Skills in Export Operations

25. Introduction to Exporting

26. Cultural Competence

27. Intercultural Management

28. Introduction to International Trade

29. Export Packaging

30. Export Documentation

31. International Transport & Logistics

32. Transitioning from Incoterms® 2010 to 2020

33. Customs Procedures

34. Introduction to International Trade Payments

35. Trade Finance Fraud Prevention

36. Export Customer Service

👤 Who This Certificate Is For

• Export customer service professionals

• International sales & logistics support teams

• Back-office export staff

• Graduates entering the export or logistics field

• Entrepreneurs managing their own global orders

📦 What’s Included

• Full access to all 36 courses in a structured learning path

• Approx. 80 hours of CPD-accredited training

• Self-paced online format — start anytime

• Certificate of Completion (printable and shareable)

• Access for 24 months

• Technical support if needed

✔️ CPD Certified | 🕒 80 Hours | 🎓 Printable Certificate

🔐 Enroll Now

Click Add to Cart to begin your journey toward becoming a skilled and confident export customer service professional. This certificate opens the door to new opportunities in international business and global logistics.