Microsoft 365 Teams

Microsoft 365 Teams is a chat-based collaboration tool for the office that gives groups the ability to communicate and collaborate in a cohesive way.

This course is intended to help all users get started with Teams, use messages and channels, communicate in different ways, and customize Teams settings. By the end of this course, users should be comfortable using the Teams app in their day-to-day workflow.

Course participants will learn how to:

• use the Teams interface
• communicate using channels
• use other communication tools such as chat
• audio and video calls, how to customize channels
• how to manage the Teams profile
• how to add bots and apps

Course Topics:

Lesson 1: Getting Started

TOPIC A: Getting Started with Microsoft Teams

• What is Microsoft Teams?
• Accessing Microsoft Teams
• The Microsoft Teams Interface
• Creating a New Team
• Adding Members to Your Team
• Changing Teams
• Leaving a Team
• Using Microsoft Teams Mobile Apps
• Activity 1-1: Getting Started with Microsoft Teams

TOPIC B: Using Channels

• About Channels
• Viewing Channels
• Creating a Channel
• Pinning a Channel
• Modifying Channel Notifications
• Activity 1-2: Using Channels

TOPIC C: Posting Messages

• Posting a Message
• Expanding the Compose Box
• Editing a Message
• Replying to a Message
• Adding Files to a Message
• Deleting a Message
• Activity 1-3: Posting Messages

TOPIC D: Getting Help with Microsoft Teams

• Using the Help Center
• Viewing New Features
• Viewing Keyboard Shortcuts
• Using Slash Commands
• Activity 1-4: Getting Help with Microsoft Teams
• Summary
• Review Questions

Lesson 2: Communicating in Channels

TOPIC A: Managing Messages

• Identifying New Messages
• Marking Messages as Read and Unread
• Reacting to a Message
• Saving a Message
• Activity 2-1: Managing Messages

TOPIC B: Doing More with Messages

• Using Mentions
• Using Announcements
• Viewing Your Activity
• Searching in Teams
• Activity 2-2: Doing More with Messages

TOPIC C: Managing Files in a Channel

• Viewing Posted Files
• Creating a New File
• Uploading a File
• Managing Files
• Moving Files
• Adding Cloud Storage
• Activity 2-3: Managing Files in a Channel

TOPIC D: Using the Wiki

• Viewing the Wiki
• Creating Wiki Content
• Creating Sections and Pages
• Navigating Through the Wiki
• Accessing Section Options
• Accessing Page Options
• Activity 2-4: Using the Wiki
• Summary
• Review Questions

Lesson 3: Using Other Communication Tools

TOPIC A: Using Chat

• Starting a Chat
• Replying to a Chat Message
• Continuing a Chat
• Adding Other Users to the Chat
• Using Chat Message Features
• Overview of Chat Tabs
• Managing Chats
• Activity 3-1: Using Chat

TOPIC B: Making Audio and Video Calls

• Using the Calls Tab
• Adding Contacts
• Starting an Audio Call
• Starting Audio or Video Calls from a Chat Message
• Video Calls
• Screen Sharing
• Activity 3-2: Making Audio and Video Calls

TOPIC C: Managing Meetings Using the Teams Calendar

• Using the Calendar Tab
• Scheduling a Meeting
• Scheduling a Meeting from a Chat Message
• Editing a Meeting
• Joining a Meeting
• Cancelling a Meeting
• Activity 3-3: Managing Meetings

TOPIC D: Managing Files in Teams

• Using the Files Tab in Teams
• Viewing Files
• Managing Files
• Adding and Managing Cloud Storage
• Activity 3-4: Managing Files in Teams
• Summary
• Review Questions

Lesson 4: Customizing Channels

TOPIC A: Customizing Channels

• Renaming a Channel
• Accessing the Channel Email Address and Link
• Accessing the Team’s SharePoint Page
• Deleting a Channel
• Activity 4-1: Customizing Channels

TOPIC B: Adding Tabs to a Channel

• Adding a Tab
• Using Tab Conversations
• Renaming a Tab
• Removing a Tab
• Activity 4-2: Adding Tabs to a Channel

TOPIC C: Adding Connectors to a Channel

• Adding a Connector
• Changing Connector Settings
• Changing Connector Accounts
• Removing a Connector
• Activity 4-3: Adding Connectors to a Channel
• Summary
• Review Questions

Lesson 5: Customizing your Teams Experience

TOPIC A: Managing Your Teams Profile

• Updating Your Profile Picture
• Changing Your Status
• Changing Your Teams Settings
• Logging Out of Teams
• Activity 5-1: Managing Your Teams Profile

TOPIC B: Managing Teams

• Editing the Team
• Accessing Advanced Team Settings
• Managing Team Members
• Managing Channels
• Managing Settings
• Managing Analytics
• Managing Apps
• Deleting the Team
• Activity 5-2: Managing Teams

TOPIC C: Adding Apps and Bots

• Opening the App Store
• Installing an App
• Using Apps
• Managing Apps
• Removing Apps
• Using Bots
• Activity 5-3: Adding Apps and Bots
• Summary
• Review Questions