{"product_id":"itfa-members-only-certificate-in-export-customer-service-copy","title":"GTR Subscriber Offer 50% Off - Certificate in Export Customer Service","description":"\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/files\/GTR_logo_H8mm_web.jpg?v=1613674809\"\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3 class=\"ng-scope\"\u003e\u003cstrong\u003eSpecial Offer for GTR Subscribers with 50% off Course Fees until 31 May 2026\u003c\/strong\u003e\u003c\/h3\u003e\n\u003ch2\u003e\n\u003cbr\u003eMaster the skills needed to deliver exceptional service in global trade — from soft skills to shipping documents and everything in between.\u003c\/h2\u003e\n\u003ch3 data-end=\"599\" data-start=\"535\"\u003eBecome a Certified Export Customer Service Specialist\u003c\/h3\u003e\n\u003cp data-end=\"965\" data-start=\"565\"\u003eIn today’s fast-paced international market, providing reliable, responsive, and culturally aware customer service isn’t just a competitive advantage — it’s essential. This comprehensive \u003cstrong data-end=\"793\" data-start=\"751\"\u003eCertificate in Export Customer Service\u003c\/strong\u003e brings together 36 carefully selected modules covering export operations, communication, problem solving, complaint handling, documentation, and cross-cultural competence.\u003c\/p\u003e\n\u003cp data-end=\"1153\" data-start=\"967\"\u003eWhether you're starting out in export support, upgrading your skills, or preparing for a career change, this learning path gives you the tools to thrive in a customer-facing export role.\u003c\/p\u003e\n\u003chr data-end=\"1158\" data-start=\"1155\"\u003e\n\u003ch3 data-end=\"1183\" data-start=\"1160\"\u003e🎯 What You’ll Gain\u003c\/h3\u003e\n\u003cul data-end=\"1569\" data-start=\"1185\"\u003e\n\u003cli data-end=\"1250\" data-start=\"1185\"\u003e\n\u003cp data-end=\"1250\" data-start=\"1187\"\u003eA complete understanding of export customer service practices\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1332\" data-start=\"1251\"\u003e\n\u003cp data-end=\"1332\" data-start=\"1253\"\u003eStrong interpersonal and communication skills tailored to international trade\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1417\" data-start=\"1333\"\u003e\n\u003cp data-end=\"1417\" data-start=\"1335\"\u003eConfidence managing shipping, documentation, Incoterms®, and transport logistics\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1486\" data-start=\"1418\"\u003e\n\u003cp data-end=\"1486\" data-start=\"1420\"\u003eTechniques to handle complaints, crises, and cultural challenges\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1569\" data-start=\"1487\"\u003e\n\u003cp data-end=\"1569\" data-start=\"1489\"\u003eA CPD-certified \u003cstrong data-end=\"1547\" data-start=\"1505\"\u003eCertificate in Export Customer Service\u003c\/strong\u003e you can proudly share\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-end=\"1574\" data-start=\"1571\"\u003e\n\u003ch3 data-end=\"1617\" data-start=\"1576\"\u003e📚 Course Content: 36 Practical Units\u003c\/h3\u003e\n\u003ch4 data-end=\"1673\" data-start=\"1619\"\u003e✅ \u003cstrong data-end=\"1673\" data-start=\"1626\"\u003eSoft Skills for Customer Service Excellence\u003c\/strong\u003e\n\u003c\/h4\u003e\n\u003col data-end=\"2441\" data-start=\"1674\"\u003e\n\u003cli data-end=\"1712\" data-start=\"1674\"\u003e\n\u003cp data-end=\"1712\" data-start=\"1677\"\u003eAssertiveness and Self-Confidence\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1749\" data-start=\"1713\"\u003e\n\u003cp data-end=\"1749\" data-start=\"1716\"\u003eAccountability in the Workplace\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1773\" data-start=\"1750\"\u003e\n\u003cp data-end=\"1773\" data-start=\"1753\"\u003eBusiness Etiquette\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1796\" data-start=\"1774\"\u003e\n\u003cp data-end=\"1796\" data-start=\"1777\"\u003eStress Management\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1818\" data-start=\"1797\"\u003e\n\u003cp data-end=\"1818\" data-start=\"1800\"\u003eActive Listening\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1854\" data-start=\"1819\"\u003e\n\u003cp data-end=\"1854\" data-start=\"1822\"\u003eEmotional Intelligence at Work\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1892\" data-start=\"1855\"\u003e\n\u003cp data-end=\"1892\" data-start=\"1858\"\u003eAdministrative Office Procedures\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1920\" data-start=\"1893\"\u003e\n\u003cp data-end=\"1920\" data-start=\"1896\"\u003eAdministrative Support\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1944\" data-start=\"1921\"\u003e\n\u003cp data-end=\"1944\" data-start=\"1924\"\u003eNegotiating Skills\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1967\" data-start=\"1945\"\u003e\n\u003cp data-end=\"1967\" data-start=\"1949\"\u003eBusiness Writing\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2006\" data-start=\"1968\"\u003e\n\u003cp data-end=\"2006\" data-start=\"1972\"\u003eArchiving and Records Management\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2038\" data-start=\"2007\"\u003e\n\u003cp data-end=\"2038\" data-start=\"2011\"\u003eCreating Reports in Excel\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2073\" data-start=\"2039\"\u003e\n\u003cp data-end=\"2073\" data-start=\"2043\"\u003eProblem Solving Fundamentals\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2104\" data-start=\"2074\"\u003e\n\u003cp data-end=\"2104\" data-start=\"2078\"\u003eCreative Problem Solving\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2135\" data-start=\"2105\"\u003e\n\u003cp data-end=\"2135\" data-start=\"2109\"\u003eAdvanced Problem-Solving\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2161\" data-start=\"2136\"\u003e\n\u003cp data-end=\"2161\" data-start=\"2140\"\u003eConflict Resolution\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2185\" data-start=\"2162\"\u003e\n\u003cp data-end=\"2185\" data-start=\"2166\"\u003eCrisis Management\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2208\" data-start=\"2186\"\u003e\n\u003cp data-end=\"2208\" data-start=\"2190\"\u003eCustomer Service\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2252\" data-start=\"2209\"\u003e\n\u003cp data-end=\"2252\" data-start=\"2213\"\u003eCritical Elements of Customer Service\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2288\" data-start=\"2253\"\u003e\n\u003cp data-end=\"2288\" data-start=\"2257\"\u003eHandling a Difficult Customer\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2323\" data-start=\"2289\"\u003e\n\u003cp data-end=\"2323\" data-start=\"2293\"\u003eEffective Complaint Handling\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2351\" data-start=\"2324\"\u003e\n\u003cp data-end=\"2351\" data-start=\"2328\"\u003ePersonal Productivity\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2391\" data-start=\"2352\"\u003e\n\u003cp data-end=\"2391\" data-start=\"2356\"\u003eTime Management – Office Practice\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2441\" data-start=\"2392\"\u003e\n\u003cp data-end=\"2441\" data-start=\"2396\"\u003eCybersecurity 1: Fundamentals for Employees\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch4 data-end=\"2494\" data-start=\"2443\"\u003e🌐 \u003cstrong data-end=\"2492\" data-start=\"2451\"\u003eTechnical Skills in Export Operations\u003c\/strong\u003e\n\u003c\/h4\u003e\n\u003col data-end=\"2907\" data-start=\"2495\" start=\"25\"\u003e\n\u003cli data-end=\"2526\" data-start=\"2495\"\u003e\n\u003cp data-end=\"2526\" data-start=\"2499\"\u003eIntroduction to Exporting\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2552\" data-start=\"2527\"\u003e\n\u003cp data-end=\"2552\" data-start=\"2531\"\u003eCultural Competence\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2583\" data-start=\"2553\"\u003e\n\u003cp data-end=\"2583\" data-start=\"2557\"\u003eIntercultural Management\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2625\" data-start=\"2584\"\u003e\n\u003cp data-end=\"2625\" data-start=\"2588\"\u003eIntroduction to International Trade\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2648\" data-start=\"2626\"\u003e\n\u003cp data-end=\"2648\" data-start=\"2630\"\u003eExport Packaging\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2675\" data-start=\"2649\"\u003e\n\u003cp data-end=\"2675\" data-start=\"2653\"\u003eExport Documentation\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2717\" data-start=\"2676\"\u003e\n\u003cp data-end=\"2717\" data-start=\"2680\"\u003eInternational Transport \u0026amp; Logistics\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2766\" data-start=\"2718\"\u003e\n\u003cp data-end=\"2766\" data-start=\"2722\"\u003eTransitioning from Incoterms® 2010 to 2020\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2791\" data-start=\"2767\"\u003e\n\u003cp data-end=\"2791\" data-start=\"2771\"\u003eCustoms Procedures\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2842\" data-start=\"2792\"\u003e\n\u003cp data-end=\"2842\" data-start=\"2796\"\u003eIntroduction to International Trade Payments\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2879\" data-start=\"2843\"\u003e\n\u003cp data-end=\"2879\" data-start=\"2847\"\u003eTrade Finance Fraud Prevention\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2907\" data-start=\"2880\"\u003e\n\u003cp data-end=\"2907\" data-start=\"2884\"\u003eExport Customer Service\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003chr data-end=\"2912\" data-start=\"2909\"\u003e\n\u003ch3 data-end=\"2948\" data-start=\"2914\"\u003e👤 Who This Certificate Is For\u003c\/h3\u003e\n\u003cul data-end=\"3172\" data-start=\"2950\"\u003e\n\u003cli data-end=\"2991\" data-start=\"2950\"\u003e\n\u003cp data-end=\"2991\" data-start=\"2952\"\u003eExport customer service professionals\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2991\" data-start=\"2950\"\u003eTrade Finance Support Staff and Relationship Managers\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"3041\" data-start=\"2992\"\u003e\n\u003cp data-end=\"3041\" data-start=\"2994\"\u003eInternational sales \u0026amp; logistics support teams\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"3070\" data-start=\"3042\"\u003e\n\u003cp data-end=\"3070\" data-start=\"3044\"\u003eBack-office export staff\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"3123\" data-start=\"3071\"\u003e\n\u003cp data-end=\"3123\" data-start=\"3073\"\u003eGraduates entering the export or logistics field\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"3172\" data-start=\"3124\"\u003e\n\u003cp data-end=\"3172\" data-start=\"3126\"\u003eEntrepreneurs managing their own global orders\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-end=\"3177\" data-start=\"3174\"\u003e\n\u003ch3 data-end=\"3201\" data-start=\"3179\"\u003e📦 What’s Included\u003c\/h3\u003e\n\u003cul data-end=\"3475\" data-start=\"3203\"\u003e\n\u003cli data-end=\"3266\" data-start=\"3203\"\u003e\n\u003cp data-end=\"3266\" data-start=\"3205\"\u003eFull access to all 36 courses in a structured learning path\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"3317\" data-start=\"3267\"\u003e\n\u003cp data-end=\"3317\" data-start=\"3269\"\u003eApprox. 80 hours of CPD-accredited training\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"3362\" data-start=\"3318\"\u003e\n\u003cp data-end=\"3362\" data-start=\"3320\"\u003eSelf-paced online format — start anytime\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"3418\" data-start=\"3363\"\u003e\n\u003cp data-end=\"3418\" data-start=\"3365\"\u003eCertificate of Completion (printable and shareable)\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"3443\" data-start=\"3419\"\u003e\n\u003cp data-end=\"3443\" data-start=\"3421\"\u003eAccess for 24 months\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"3475\" data-start=\"3444\"\u003e\n\u003cp data-end=\"3475\" data-start=\"3446\"\u003eTechnical support if needed\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-end=\"3480\" data-start=\"3477\"\u003e\n\u003cp data-end=\"3567\" data-start=\"3507\"\u003e✔️ CPD Certified | 🕒 80 Hours | 🎓 Printable Certificate\u003c\/p\u003e\n\u003chr data-end=\"3572\" data-start=\"3569\"\u003e\n\u003ch3 data-end=\"3593\" data-start=\"3574\"\u003e🔐 Enroll Now\u003c\/h3\u003e\n\u003cp data-end=\"3816\" data-start=\"3594\"\u003eClick \u003cstrong data-end=\"3615\" data-start=\"3600\"\u003eAdd to Cart\u003c\/strong\u003e to begin your journey toward becoming a skilled and confident export customer service professional. This certificate opens the door to new opportunities in international business and global logistics.\u003c\/p\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":57501927768412,"sku":"ITFACECS","price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/files\/ExportCustomerServiceCertCover.png?v=1754251455","url":"https:\/\/www.ebsi.ie\/products\/itfa-members-only-certificate-in-export-customer-service-copy","provider":"eBSI Export Academy","version":"1.0","type":"link"}