Behavioral Interviewing Techniques - eBSI Export Academy
Behavioral Interviewing Techniques - eBSI Export Academy
Behavioral Interviewing Techniques - eBSI Export Academy


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Behavioral Interviewing Techniques

eBSI Export Academy
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Finding the right person for a company is an important factor in business growth, and it can be a very expensive undertaking. How do you separate the good from the great, when they have similar work experience and strengths to offer? This course will help managers develop the necessary competencies to ask the appropriate questions, and thereby determine the fit of potential candidates.

                                  Course Topics:

                                  Session One: Course Overview

                                  Session Two: History of the Interviewing Process

                                  Session Three: The Recruitment and Selection Process

                                  Session Four: Factors in the Hiring Process

                                  Session Five: Cost Analysis

                                  Session Six: Job Analysis and Position Profiles

                                  Session Seven: Determining the Skills You Need

                                  Session Eight: Finding Candidates

                                  Session Nine: Advertising Guidelines

                                  • Five Key Points
                                  • Ten Tests for Advertising

                                  Session Ten: Screening Resumes

                                  • The Screening Process
                                  • Developing a Guide

                                  Session Eleven: Performance Assessments

                                  Session Twelve: Problems Recruiters Face

                                  Session Thirteen: Interviewing Barriers

                                  Session Fourteen: Non-Verbal Communication

                                  Session Fifteen: Types of Questions

                                  • Open and Closed Questions
                                  • Probing Techniques

                                  Session Sixteen: Case Study

                                  Session Seventeen: Traditional vs. Behavioral Interviews

                                  • Behavioral Interviewing
                                  • Sample Questions

                                  Session Eighteen: Other Types of Questions

                                  • Achievement-Oriented and Holistic Questions
                                  • Making Connections

                                  Session Nineteen: The Critical Incident Technique

                                  Session Twenty: Listening for Answers

                                  • Listen Well
                                  • Committing to Change

                                  Session Twenty-One: Difficult Applicants

                                  Session Twenty-Two: Interview Preparation and Format

                                  Session Twenty-Three: Other Interview Techniques

                                  Session Twenty-Four: Scoring Responses

                                  Session Twenty-Five: Checking References

                                  Session Twenty-Six: Human Rights

                                  Session Twenty-Seven: Skill Application

                                  Session Twenty-Eight: Pre-Assignment Review

                                  • Recommended Reading List
                                  • Personal Action Plan