{"product_id":"certificate-in-collections-and-overdue-account-management","title":"Certificate in Debt Collection and Overdue Account Management","description":"\u003cp\u003e\u003cstrong\u003ePractical online training for SMEs that need better credit control, stronger collections processes and more confident customer follow-up.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eLate payments can place serious pressure on small and medium-sized businesses. Even when sales are strong, poor collections can create cash flow problems, increase administrative work and make it harder to pay suppliers, staff and operating costs on time.\u003c\/p\u003e\n\u003cp\u003eThe \u003cstrong\u003eCertificate in Debt Collection and Credit Management\u003c\/strong\u003e is designed to help SME owners, finance staff, accounts receivable teams, customer service staff and operational managers handle overdue accounts in a professional, ethical and structured way.\u003c\/p\u003e\n\u003cp\u003eThis programme gives learners a practical foundation in debt collection, credit risk, customer communication, negotiation, documentation, reporting and account follow-up. It is suitable for learners with little or no previous experience in collections, as well as staff who already follow up overdue invoices but need a more consistent approach.\u003c\/p\u003e\n\u003ch3\u003eWho Should Take This Course?\u003c\/h3\u003e\n\u003cp\u003eThis certificate is suitable for:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSME owners and managers\u003c\/li\u003e\n\u003cli\u003eAccounts receivable staff\u003c\/li\u003e\n\u003cli\u003eCredit control officers\u003c\/li\u003e\n\u003cli\u003eFinance administrators\u003c\/li\u003e\n\u003cli\u003eCustomer service staff involved in payment follow-up\u003c\/li\u003e\n\u003cli\u003eSales support and account management staff\u003c\/li\u003e\n\u003cli\u003eOperations staff who deal with customer invoices or disputes\u003c\/li\u003e\n\u003cli\u003eSupervisors responsible for overdue account management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhat You Will Learn\u003c\/h3\u003e\n\u003cp\u003eBy completing this certificate, learners will develop the ability to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the purpose of debt collection and credit management in an SME environment\u003c\/li\u003e\n\u003cli\u003eRecognise how overdue accounts affect cash flow and financial stability\u003c\/li\u003e\n\u003cli\u003eApply structured collection strategies and follow-up processes\u003c\/li\u003e\n\u003cli\u003eCommunicate professionally with customers about overdue payments\u003c\/li\u003e\n\u003cli\u003eHandle difficult customers, disputes and payment delays\u003c\/li\u003e\n\u003cli\u003eNegotiate payment arrangements and follow-up commitments\u003c\/li\u003e\n\u003cli\u003eMaintain accurate records of collection activity\u003c\/li\u003e\n\u003cli\u003eUse reports, Excel and CRM concepts to support credit control\u003c\/li\u003e\n\u003cli\u003eUnderstand ethical, contractual and practical issues in debt recovery\u003c\/li\u003e\n\u003cli\u003eApply collections best practice through practical business case studies\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eProgramme Structure\u003c\/h3\u003e\n\u003cp\u003eThe certificate is organised into \u003cstrong\u003e10 practical modules\u003c\/strong\u003e made up of \u003cstrong\u003e25 course units\u003c\/strong\u003e.\u003c\/p\u003e\n\u003ch4\u003eModule 1: Introduction to Debt Collection\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eIntroduction to Collections\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 2: Credit Management Fundamentals\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eCredit Risk Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 3: Communication Skills for Debt Collection\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eBusiness Writing\u003c\/li\u003e\n\u003cli\u003eCommunication Skills\u003c\/li\u003e\n\u003cli\u003eHandling a Difficult Customer\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 4: Collection Strategies and Techniques\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eIntermediate Collections\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 5: Legal and Ethical Considerations\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eBusiness Ethics\u003c\/li\u003e\n\u003cli\u003eEthics: Code of Conduct\u003c\/li\u003e\n\u003cli\u003eTelephone Etiquette\u003c\/li\u003e\n\u003cli\u003eManaging Pressure and Maintaining Balance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 6: Negotiation and Payment Arrangements\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eConflict Resolution\u003c\/li\u003e\n\u003cli\u003eInternational Contracts\u003c\/li\u003e\n\u003cli\u003eBasic Negotiation Skills\u003c\/li\u003e\n\u003cli\u003eNegotiating Skills\u003c\/li\u003e\n\u003cli\u003eNegotiation Communication Skills\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 7: Documentation and Reporting\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eArchiving and Records Management\u003c\/li\u003e\n\u003cli\u003eCreating Reports in Excel\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 8: Technology in Debt Collection\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eCRM: An Introduction to Customer Relationship Management\u003c\/li\u003e\n\u003cli\u003eCustomer Relationship Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 9: Practical Shipping and Freight Case Studies\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eExport Documentation\u003c\/li\u003e\n\u003cli\u003eInternational Transport and Logistics\u003c\/li\u003e\n\u003cli\u003eInternational Modes of Transport\u003c\/li\u003e\n\u003cli\u003eMarine Transport\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis module provides practical examples from international trade, shipping and freight. It is especially useful for SMEs involved in importing, exporting, logistics, distribution, international services or business-to-business trade. Learners from other sectors can still use this module as a practical case-study section on documentation, contracts, service delivery and payment disputes.\u003c\/p\u003e\n\u003ch4\u003eModule 10: Managing Delinquent Accounts\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eCorrective Action\u003c\/li\u003e\n\u003cli\u003eTypes of Business Communication\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhy This Certificate Matters for SMEs\u003c\/h3\u003e\n\u003cp\u003eMany SMEs lose time, cash flow and customer goodwill because there is no clear process for dealing with overdue accounts. Staff may delay follow-up, use inconsistent messages, fail to record promises to pay or escalate accounts too late.\u003c\/p\u003e\n\u003cp\u003eThis certificate helps SMEs create a more professional and consistent approach to collections. Learners are shown how to follow up overdue invoices clearly, identify the reason for non-payment, handle difficult conversations, document actions and escalate cases appropriately.\u003c\/p\u003e\n\u003ch3\u003ePractical and Professional Approach\u003c\/h3\u003e\n\u003cp\u003eThis programme does not promote aggressive debt recovery. It focuses on respectful, structured and ethical collections practice. The aim is to help businesses recover overdue payments while maintaining customer relationships wherever possible.\u003c\/p\u003e\n\u003cp\u003eLearners will study practical topics such as reminder communication, customer disputes, negotiation, documentation, CRM records, Excel reporting and account follow-up. The programme also includes business ethics, telephone etiquette and managing pressure, helping staff handle difficult collection situations with confidence and professionalism.\u003c\/p\u003e\n\u003ch3\u003eCourse Delivery\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e Online self-paced learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAccess:\u003c\/strong\u003e 2 years access.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDuration:\u003c\/strong\u003e Approx. 3 - 6 months.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAssessment:\u003c\/strong\u003e Online assessments and knowledge checks.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCertificate:\u003c\/strong\u003e eBSI Certificate of Completion.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eStart Date:\u003c\/strong\u003e Start anytime after enrolment.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eAssessment and Certification\u003c\/h3\u003e\n\u003cp\u003eLearners complete the course units and assessments included in the programme. Successful learners receive an \u003cstrong\u003eeBSI Certificate in Debt Collection and Credit Management\u003c\/strong\u003e.\u003c\/p\u003e\n\u003ch3\u003eImportant Note\u003c\/h3\u003e\n\u003cp\u003eThis programme provides general business training in debt collection, credit management, communication and account follow-up. It does not provide country-specific legal advice. Debt collection laws, limitation periods, enforcement rules and data protection requirements vary by country. Learners should follow their organisation’s policies and seek appropriate legal advice where required.\u003c\/p\u003e\n\u003ch3\u003eEnrol Today\u003c\/h3\u003e\n\u003cp\u003eBuild a more confident, professional and structured approach to credit control and overdue account management in your business.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEnrol now in the Certificate in Debt Collection and Credit Management.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"eBSI SME Academy","offers":[{"title":"Default Title","offer_id":58638183924060,"sku":null,"price":600.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/files\/Sample-cert-debt-collection.png?v=1786579783","url":"https:\/\/www.ebsi.ie\/products\/certificate-in-collections-and-overdue-account-management","provider":"eBSI Export Academy","version":"1.0","type":"link"}