Technology is an extremely useful asset to any workplace, but the duality is that it can also stand in the way of productivity if not managed effectively. This course will guide participants to a better understanding of workplace technology issues, and best practices, including how to coordinate tools and gadgets to ensure that they enhance our productivity and help us get things done.

Course Topics:

Session One: Course Overview

Session Two: Making Your Company a Technology-Friendly Place

• Tips and Tricks
• Acme Consulting, Part One

Session Three: Conquering Computers

Session Four: Communicating with the IT Department

Session Five: Choosing Software Wisely

• The Three-Step Process
• Acme Consulting, Part Two

Session Six: Technical Training

• Types of Training
• Training Tips

Session Seven: Setting an IT Budget

• Budget Basics
• The Shrinking Budget

Session Eight: Security and Privacy

• An Employee’s Rights
• Doing Your Part
• An Employer’s Rights

Session Nine: Uncontrolled vs. Controlled Networks

Session Ten: Ergonomics

• What is Ergonomics?
• Stretch!

Session Eleven: System Usage Policies

• What is a System Usage Policy?
• Sample Internet, E-Mail, and Computer Usage Policy
• Acme Consulting, Part Three

Session Twelve: Taking Care of Company Property

• Basic Rules of Etiquette
• Making Connections

Session Thirteen: Time-Saving Tools

• E-Mail Applications
• Tips and Tricks
• E-Mail Etiquette
• Scheduling Applications
• Contact Management Applications

Session Fourteen: Telephone Etiquette

Session Fifteen: Instant Messaging

• Instant Messaging Etiquette
• Understanding Acronyms

Session Sixteen: Telecommuting

• What is Telecommuting?
• Preparing for Telecommuting
• To Telecommute or Not to Telecommute

Session Seventeen: Workplace Rage

Session Eighteen: It’s Not Working!

Session Nineteen: A Policies and Procedures Checklist

• Recommended Reading List
• Personal Action Plan