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Mastering Verbal Communication

eBSI Export Academy
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Course Overview:

"Mastering Verbal Communication" is an essential online course designed for professionals looking to enhance their verbal communication skills in the workplace and beyond. Spanning a concise two-hour duration, this course dives deep into the nuances of spoken communication, offering practical strategies for engaging effectively with colleagues, clients, and partners. Through engaging content and interactive exercises, participants will learn to command conversations, make impactful first impressions, and navigate complex communication challenges with ease.

What You Will Learn:

  • Introduction to Verbal Communication: Understand the fundamentals of verbal communication. Explore how it functions in daily interactions and why it's crucial for professional success.

  • Making a Great First Impression: Learn the secrets to a memorable introduction, from the perfect handshake to the right tone and posture, ensuring you start every interaction positively.

  • Go-To Conversation Starters: Overcome the initial awkwardness in any conversation with tested openers that capture interest and engage your listener right from the start.

  • Asking Closed Versus Open Questions: Master the art of question-asking by knowing when to use closed questions for clarity and open questions to elicit detailed responses.

  • Strategies for Effective Listening: Develop your listening skills to not just hear but truly understand and respond appropriately, enhancing interpersonal relationships and reducing misunderstandings.

  • Repairing Communication Mistakes: Learn to quickly and effectively rectify errors in communication, restoring clarity and trust in conversations.

  • Ending a Conversation Positively: Discover techniques for concluding interactions gracefully, leaving a lasting good impression that paves the way for future engagements.

  • Becoming an Expert Verbal Communicator: Put together all the learned skills to refine and personalize your communication style, pushing your abilities from proficient to expert.

Course Benefits:

  • Enhance Professional Relationships: Build stronger connections through improved communication strategies that foster respect and understanding.

  • Increase Workplace Efficiency: Clear and effective communication reduces errors and saves time, leading to better productivity.

  • Boost Confidence: Gain confidence in your ability to handle workplace conversations, negotiations, and presentations.

  • Improve Conflict Resolution: Equip yourself with the skills to handle and resolve conflicts calmly and effectively.

Who Will Benefit:

This course is ideal for anyone looking to improve their verbal communication skills, particularly:

  • Professionals aiming to enhance workplace interaction
  • Team leaders and managers who frequently guide and motivate teams
  • Sales personnel aiming to improve negotiation and persuasion skills
  • Customer service representatives looking to improve client interactions
  • Individuals seeking to boost their everyday communication confidence

Course Format:

  • Duration: 2 Hours
  • Format: Online, Self-Paced
  • Materials: Interactive video content, real-life scenarios, and practical exercises.

Empower yourself to speak and listen with purpose. Enroll in "Mastering Verbal Communication" today and transform the way you connect with the world.


Mastering Verbal Communication
Mastering Verbal Communication
Mastering Verbal Communication
Mastering Verbal Communication
Mastering Verbal Communication

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