{"product_id":"itfa-members-only-certificate-in-export-customer-service","title":"ITFA Members Only - Certificate in Export Customer Service","description":"\u003ch2\u003eITFA SPECIAL - MEMBERS ONLY!\u003cbr\u003eMaster the skills needed to deliver exceptional service in global trade — from soft skills to shipping documents and everything in between.\u003c\/h2\u003e\n\u003ch3 data-start=\"535\" data-end=\"599\"\u003eBecome a Certified Export Customer Service Specialist\u003c\/h3\u003e\n\u003cp data-start=\"565\" data-end=\"965\"\u003eIn today’s fast-paced international market, providing reliable, responsive, and culturally aware customer service isn’t just a competitive advantage — it’s essential. This comprehensive \u003cstrong data-start=\"751\" data-end=\"793\"\u003eCertificate in Export Customer Service\u003c\/strong\u003e brings together 36 carefully selected modules covering export operations, communication, problem solving, complaint handling, documentation, and cross-cultural competence.\u003c\/p\u003e\n\u003cp data-start=\"967\" data-end=\"1153\"\u003eWhether you're starting out in export support, upgrading your skills, or preparing for a career change, this learning path gives you the tools to thrive in a customer-facing export role.\u003c\/p\u003e\n\u003chr data-start=\"1155\" data-end=\"1158\"\u003e\n\u003ch3 data-start=\"1160\" data-end=\"1183\"\u003e🎯 What You’ll Gain\u003c\/h3\u003e\n\u003cul data-start=\"1185\" data-end=\"1569\"\u003e\n\u003cli data-start=\"1185\" data-end=\"1250\"\u003e\n\u003cp data-start=\"1187\" data-end=\"1250\"\u003eA complete understanding of export customer service practices\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1251\" data-end=\"1332\"\u003e\n\u003cp data-start=\"1253\" data-end=\"1332\"\u003eStrong interpersonal and communication skills tailored to international trade\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1333\" data-end=\"1417\"\u003e\n\u003cp data-start=\"1335\" data-end=\"1417\"\u003eConfidence managing shipping, documentation, Incoterms®, and transport logistics\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1418\" data-end=\"1486\"\u003e\n\u003cp data-start=\"1420\" data-end=\"1486\"\u003eTechniques to handle complaints, crises, and cultural challenges\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1487\" data-end=\"1569\"\u003e\n\u003cp data-start=\"1489\" data-end=\"1569\"\u003eA CPD-certified \u003cstrong data-start=\"1505\" data-end=\"1547\"\u003eCertificate in Export Customer Service\u003c\/strong\u003e you can proudly share\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"1571\" data-end=\"1574\"\u003e\n\u003ch3 data-start=\"1576\" data-end=\"1617\"\u003e📚 Course Content: 36 Practical Units\u003c\/h3\u003e\n\u003ch4 data-start=\"1619\" data-end=\"1673\"\u003e✅ \u003cstrong data-start=\"1626\" data-end=\"1673\"\u003eSoft Skills for Customer Service Excellence\u003c\/strong\u003e\n\u003c\/h4\u003e\n\u003col data-start=\"1674\" data-end=\"2441\"\u003e\n\u003cli data-start=\"1674\" data-end=\"1712\"\u003e\n\u003cp data-start=\"1677\" data-end=\"1712\"\u003eAssertiveness and Self-Confidence\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1713\" data-end=\"1749\"\u003e\n\u003cp data-start=\"1716\" data-end=\"1749\"\u003eAccountability in the Workplace\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1750\" data-end=\"1773\"\u003e\n\u003cp data-start=\"1753\" data-end=\"1773\"\u003eBusiness Etiquette\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1774\" data-end=\"1796\"\u003e\n\u003cp data-start=\"1777\" data-end=\"1796\"\u003eStress Management\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1797\" data-end=\"1818\"\u003e\n\u003cp data-start=\"1800\" data-end=\"1818\"\u003eActive Listening\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1819\" data-end=\"1854\"\u003e\n\u003cp data-start=\"1822\" data-end=\"1854\"\u003eEmotional Intelligence at Work\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1855\" data-end=\"1892\"\u003e\n\u003cp data-start=\"1858\" data-end=\"1892\"\u003eAdministrative Office Procedures\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1893\" data-end=\"1920\"\u003e\n\u003cp data-start=\"1896\" data-end=\"1920\"\u003eAdministrative Support\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1921\" data-end=\"1944\"\u003e\n\u003cp data-start=\"1924\" data-end=\"1944\"\u003eNegotiating Skills\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1945\" data-end=\"1967\"\u003e\n\u003cp data-start=\"1949\" data-end=\"1967\"\u003eBusiness Writing\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1968\" data-end=\"2006\"\u003e\n\u003cp data-start=\"1972\" data-end=\"2006\"\u003eArchiving and Records Management\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2007\" data-end=\"2038\"\u003e\n\u003cp data-start=\"2011\" data-end=\"2038\"\u003eCreating Reports in Excel\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2039\" data-end=\"2073\"\u003e\n\u003cp data-start=\"2043\" data-end=\"2073\"\u003eProblem Solving Fundamentals\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2074\" data-end=\"2104\"\u003e\n\u003cp data-start=\"2078\" data-end=\"2104\"\u003eCreative Problem Solving\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2105\" data-end=\"2135\"\u003e\n\u003cp data-start=\"2109\" data-end=\"2135\"\u003eAdvanced Problem-Solving\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2136\" data-end=\"2161\"\u003e\n\u003cp data-start=\"2140\" data-end=\"2161\"\u003eConflict Resolution\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2162\" data-end=\"2185\"\u003e\n\u003cp data-start=\"2166\" data-end=\"2185\"\u003eCrisis Management\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2186\" data-end=\"2208\"\u003e\n\u003cp data-start=\"2190\" data-end=\"2208\"\u003eCustomer Service\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2209\" data-end=\"2252\"\u003e\n\u003cp data-start=\"2213\" data-end=\"2252\"\u003eCritical Elements of Customer Service\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2253\" data-end=\"2288\"\u003e\n\u003cp data-start=\"2257\" data-end=\"2288\"\u003eHandling a Difficult Customer\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2289\" data-end=\"2323\"\u003e\n\u003cp data-start=\"2293\" data-end=\"2323\"\u003eEffective Complaint Handling\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2324\" data-end=\"2351\"\u003e\n\u003cp data-start=\"2328\" data-end=\"2351\"\u003ePersonal Productivity\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2352\" data-end=\"2391\"\u003e\n\u003cp data-start=\"2356\" data-end=\"2391\"\u003eTime Management – Office Practice\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2392\" data-end=\"2441\"\u003e\n\u003cp data-start=\"2396\" data-end=\"2441\"\u003eCybersecurity 1: Fundamentals for Employees\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch4 data-start=\"2443\" data-end=\"2494\"\u003e🌐 \u003cstrong data-start=\"2451\" data-end=\"2492\"\u003eTechnical Skills in Export Operations\u003c\/strong\u003e\n\u003c\/h4\u003e\n\u003col start=\"25\" data-start=\"2495\" data-end=\"2907\"\u003e\n\u003cli data-start=\"2495\" data-end=\"2526\"\u003e\n\u003cp data-start=\"2499\" data-end=\"2526\"\u003eIntroduction to Exporting\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2527\" data-end=\"2552\"\u003e\n\u003cp data-start=\"2531\" data-end=\"2552\"\u003eCultural Competence\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2553\" data-end=\"2583\"\u003e\n\u003cp data-start=\"2557\" data-end=\"2583\"\u003eIntercultural Management\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2584\" data-end=\"2625\"\u003e\n\u003cp data-start=\"2588\" data-end=\"2625\"\u003eIntroduction to International Trade\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2626\" data-end=\"2648\"\u003e\n\u003cp data-start=\"2630\" data-end=\"2648\"\u003eExport Packaging\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2649\" data-end=\"2675\"\u003e\n\u003cp data-start=\"2653\" data-end=\"2675\"\u003eExport Documentation\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2676\" data-end=\"2717\"\u003e\n\u003cp data-start=\"2680\" data-end=\"2717\"\u003eInternational Transport \u0026amp; Logistics\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2718\" data-end=\"2766\"\u003e\n\u003cp data-start=\"2722\" data-end=\"2766\"\u003eTransitioning from Incoterms® 2010 to 2020\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2767\" data-end=\"2791\"\u003e\n\u003cp data-start=\"2771\" data-end=\"2791\"\u003eCustoms Procedures\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2792\" data-end=\"2842\"\u003e\n\u003cp data-start=\"2796\" data-end=\"2842\"\u003eIntroduction to International Trade Payments\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2843\" data-end=\"2879\"\u003e\n\u003cp data-start=\"2847\" data-end=\"2879\"\u003eTrade Finance Fraud Prevention\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2880\" data-end=\"2907\"\u003e\n\u003cp data-start=\"2884\" data-end=\"2907\"\u003eExport Customer Service\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003chr data-start=\"2909\" data-end=\"2912\"\u003e\n\u003ch3 data-start=\"2914\" data-end=\"2948\"\u003e👤 Who This Certificate Is For\u003c\/h3\u003e\n\u003cul data-start=\"2950\" data-end=\"3172\"\u003e\n\u003cli data-start=\"2950\" data-end=\"2991\"\u003e\n\u003cp data-start=\"2952\" data-end=\"2991\"\u003eExport customer service professionals\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2950\" data-end=\"2991\"\u003eTrade Finance Support Staff and Relationship Managers\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2992\" data-end=\"3041\"\u003e\n\u003cp data-start=\"2994\" data-end=\"3041\"\u003eInternational sales \u0026amp; logistics support teams\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3042\" data-end=\"3070\"\u003e\n\u003cp data-start=\"3044\" data-end=\"3070\"\u003eBack-office export staff\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3071\" data-end=\"3123\"\u003e\n\u003cp data-start=\"3073\" data-end=\"3123\"\u003eGraduates entering the export or logistics field\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3124\" data-end=\"3172\"\u003e\n\u003cp data-start=\"3126\" data-end=\"3172\"\u003eEntrepreneurs managing their own global orders\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"3174\" data-end=\"3177\"\u003e\n\u003ch3 data-start=\"3179\" data-end=\"3201\"\u003e📦 What’s Included\u003c\/h3\u003e\n\u003cul data-start=\"3203\" data-end=\"3475\"\u003e\n\u003cli data-start=\"3203\" data-end=\"3266\"\u003e\n\u003cp data-start=\"3205\" data-end=\"3266\"\u003eFull access to all 36 courses in a structured learning path\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3267\" data-end=\"3317\"\u003e\n\u003cp data-start=\"3269\" data-end=\"3317\"\u003eApprox. 80 hours of CPD-accredited training\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3318\" data-end=\"3362\"\u003e\n\u003cp data-start=\"3320\" data-end=\"3362\"\u003eSelf-paced online format — start anytime\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3363\" data-end=\"3418\"\u003e\n\u003cp data-start=\"3365\" data-end=\"3418\"\u003eCertificate of Completion (printable and shareable)\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3419\" data-end=\"3443\"\u003e\n\u003cp data-start=\"3421\" data-end=\"3443\"\u003eAccess for 24 months\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3444\" data-end=\"3475\"\u003e\n\u003cp data-start=\"3446\" data-end=\"3475\"\u003eTechnical support if needed\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"3477\" data-end=\"3480\"\u003e\n\u003cp data-start=\"3507\" data-end=\"3567\"\u003e✔️ CPD Certified | 🕒 80 Hours | 🎓 Printable Certificate\u003c\/p\u003e\n\u003chr data-start=\"3569\" data-end=\"3572\"\u003e\n\u003ch3 data-start=\"3574\" data-end=\"3593\"\u003e🔐 Enroll Now\u003c\/h3\u003e\n\u003cp data-start=\"3594\" data-end=\"3816\"\u003eClick \u003cstrong data-start=\"3600\" data-end=\"3615\"\u003eAdd to Cart\u003c\/strong\u003e to begin your journey toward becoming a skilled and confident export customer service professional. This certificate opens the door to new opportunities in international business and global logistics.\u003c\/p\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":57309872226652,"sku":"ITFACECS","price":49500.0,"currency_code":"PKR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/files\/ExportCustomerServiceCertCover.png?v=1754251455","url":"https:\/\/www.ebsi.ie\/en-pk\/products\/itfa-members-only-certificate-in-export-customer-service","provider":"eBSI Export Academy","version":"1.0","type":"link"}