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Active Listening

eBSI Export Academy
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Active Listening involves hearing what others are saying, processing the information, and responding to it in order to clarify and elicit more information.

Active listening is a fundamental business skill, and this one-day training course will provide participants with techniques to listen actively and create deeper connections with others.

Topics covered include ways to become a better listener; understanding the difference between sympathy and empathy; encouraging conversation through paraphrasing and questioning; building rapport; and overcoming listening roadblocks.

Course Topics:

Session One: Course Overview

Session Two: Defining Active Listening

  • What is Active Listening?
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Pre-Assignment Review

Session Three: Body Language Basics

Session Four: Attitude is Everything!

  • Understanding Sympathy and Empathy
  • Creating the Right Mindset
  • Being Genuine
  • Making Connections

Session Five: Encouraging Conversation

  • What Is Said and What Is Heard
  • Asking Questions
  • Probing Techniques
  • Paraphrasing Techniques

Session Six: Building Relationships

  • Building Common Ground
  • NLP Tips and Tricks

Session Seven: Getting Over Listening Roadblocks

  • Recommended Reading List
  • Post-Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan
        Active Listening - eBSI Export Academy
        Active Listening - eBSI Export Academy
        Active Listening - eBSI Export Academy

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