{"title":"Soft Skills and Office Courses for SME's","description":"\u003cp\u003eDive into our huge library of online courses covering 10 key areas of soft skills development for SME's around the world!\u003c\/p\u003e","products":[{"product_id":"servant-leadership","title":"Servant Leadership","description":"\u003cdiv class=\"ck-editor-content ng-binding\" bind-html-compile=\"course.description\" trust=\"\"\u003e\n\u003cp class=\"ng-scope\"\u003eServant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others, on their success, and in turn to build better relationships that benefit both manager and employee. Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWith our Servant Leadership course, participants will focus on the growth and development of their employees and ensuring their success. In doing so, the leader succeeds when their employees do. With a business team, servant leadership can not only help employees achieve and grow, but it can also benefit their leaders and the company as a whole.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003csection\u003e\u003cmain\u003e\n\u003cdiv class=\"ng-scope\" ng-if=\"!!course.objectives\"\u003e\n\u003cdiv class=\"ck-editor-content ng-binding\" bind-html-compile=\"course.objectives\" trust=\"\"\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: What is Servant Leadership? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eA Desire to Serve\u003c\/li\u003e\n\u003cli\u003eKnowing to Share the Power\u003c\/li\u003e\n\u003cli\u003ePutting Others First\u003c\/li\u003e\n\u003cli\u003eHelping Employees Grow\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Leadership Practices \u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDemocratic Leadership Style\u003c\/li\u003e\n\u003cli\u003eLaissez-Faire Style\u003c\/li\u003e\n\u003cli\u003eLeading by Example\u003c\/li\u003e\n\u003cli\u003ePath-Goal Theory\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Share the Power \u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBeing Empathetic\u003c\/li\u003e\n\u003cli\u003eLearn to Delegate\u003c\/li\u003e\n\u003cli\u003eTheir Success is Your Success\u003c\/li\u003e\n\u003cli\u003eKnow When to Step In\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Characteristics of a Servant Leader \u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eListening Skills\u003c\/li\u003e\n\u003cli\u003ePersuasive Powers\u003c\/li\u003e\n\u003cli\u003eRecognizes Opportunities\u003c\/li\u003e\n\u003cli\u003eRelates to Employees\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Barriers to Servant Leadership \u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eExcessive Criticism\u003c\/li\u003e\n\u003cli\u003eDoing Everything Yourself\u003c\/li\u003e\n\u003cli\u003eSitting on the Sidelines\u003c\/li\u003e\n\u003cli\u003eDemanding from Employees\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Building a Team Community \u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentify the Group Needs\u003c\/li\u003e\n\u003cli\u003eComplement Member Skills\u003c\/li\u003e\n\u003cli\u003eCreate Group Goals\u003c\/li\u003e\n\u003cli\u003eEncourage Communication\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Be a Motivator \u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eMake it Challenging\u003c\/li\u003e\n\u003cli\u003eProvide Resources\u003c\/li\u003e\n\u003cli\u003eAsk for Employee Input\u003c\/li\u003e\n\u003cli\u003eOffer Incentives\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Be a Mentor\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEstablish Goals\u003c\/li\u003e\n\u003cli\u003eKnow When to Praise or Criticize\u003c\/li\u003e\n\u003cli\u003eCreate a Supportive Environment\u003c\/li\u003e\n\u003cli\u003eCreate an Open Door Policy\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Training Future Leaders \u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOffer Guidance and Advice\u003c\/li\u003e\n\u003cli\u003eIdentify Their Skill Sets\u003c\/li\u003e\n\u003cli\u003eMethods of Feedback\u003c\/li\u003e\n\u003cli\u003eEstablish Long Term Goals\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Self-Reflection\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eKeep a Journal\u003c\/li\u003e\n\u003cli\u003eIdentify Your Strengths and Weaknesses\u003c\/li\u003e\n\u003cli\u003eIdentify Your Needs\u003c\/li\u003e\n\u003cli\u003eCreating Your Own Goals\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/main\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14342647644223,"sku":"SSLU095","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/Screen1a.png?v=1590012038"},{"product_id":"telework-and-telecommuting","title":"Telework And Telecommuting","description":"\u003cp class=\"ng-scope\"\u003eWorking in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job, and recognizing these challenges will help participants become great teleworkers.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThrough Telework And Telecommuting, participants will see a great improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money. Participants will establish the additional skills needed to be successful in their work from home environment.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cheader\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/header\u003e\n\u003csection\u003e\u003cmain\u003e\n\u003cdiv class=\"ng-scope\" ng-if=\"!!course.objectives\"\u003e\n\u003cdiv class=\"ck-editor-content ng-binding\" bind-html-compile=\"course.objectives\" trust=\"\"\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Core Skills Required\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSelf-Management\u003c\/li\u003e\n\u003cli\u003eTime Management\u003c\/li\u003e\n\u003cli\u003eOrganizing and Planning\u003c\/li\u003e\n\u003cli\u003eCommunication\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Self-Management (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSolving Problems on Your Own\u003c\/li\u003e\n\u003cli\u003eBeing and Staying Motivated\u003c\/li\u003e\n\u003cli\u003eYou Have More Freedom, Don’t Abuse It\u003c\/li\u003e\n\u003cli\u003eYou and Only You are Accountable\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Self-Management (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRecognize and Remove Bad Habits\u003c\/li\u003e\n\u003cli\u003eReflect on Mistakes, and Learn from Them\u003c\/li\u003e\n\u003cli\u003eEstablish Good Habits\u003c\/li\u003e\n\u003cli\u003eBe Assertive With Yourself\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Time Management (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBuild a Little Flexibility Into Your Schedule\u003c\/li\u003e\n\u003cli\u003eIdentify and Remove Time Wasters\u003c\/li\u003e\n\u003cli\u003eWorking with Time Zones\u003c\/li\u003e\n\u003cli\u003eUsing Free Time Wisely\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Time Management (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Urgent\/Important Matrix\u003c\/li\u003e\n\u003cli\u003eSetting and Sticking to Deadlines\u003c\/li\u003e\n\u003cli\u003eThe Glass Jar: Rocks, Pebbles, Sand, and Water\u003c\/li\u003e\n\u003cli\u003eRecognize When You are Procrastinating\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Organizing and Planning (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePlan for Additional Stress\u003c\/li\u003e\n\u003cli\u003eWhen to Seek Help\u003c\/li\u003e\n\u003cli\u003eBeing Proactive – Not Reactive\u003c\/li\u003e\n\u003cli\u003eEstablish Priorities and Attainable Goals\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions              \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Organizing and Planning (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSetting Up Your Home Office\u003c\/li\u003e\n\u003cli\u003eRemove Unneeded or Distracting Items\u003c\/li\u003e\n\u003cli\u003eWhen Technology Fails\u003c\/li\u003e\n\u003cli\u003eDevelop a Normal Working Day\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Communication (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eStay in the Loop               \u003c\/li\u003e\n\u003cli\u003eUse the Correct Medium\u003c\/li\u003e\n\u003cli\u003eBe Clear and to the Point\u003c\/li\u003e\n\u003cli\u003eVirtual Communication Can Be Impersonal\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions              \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Communication (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOpen and Frequent Communication\u003c\/li\u003e\n\u003cli\u003eShare Your Information\u003c\/li\u003e\n\u003cli\u003eHave a Collaborative Attitude\u003c\/li\u003e\n\u003cli\u003eSetting Expectations with Family and Friends\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Additional Challenges\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBuilding Trust and Rapport\u003c\/li\u003e\n\u003cli\u003eFeeling Isolated               \u003c\/li\u003e\n\u003cli\u003eAlways in the Office\u003c\/li\u003e\n\u003cli\u003eLack of or Less Feedback\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/main\u003e\u003c\/section\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14351768223807,"sku":"SSLU106","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU106-Telework-and-Telecommuting-aaa.png?v=1590012072"},{"product_id":"stress-management","title":"Stress Management","description":"\u003cp class=\"ng-scope\"\u003ePositive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. Participants will be shown how stress can be positive and negative, and we’ll look at the Triple A approach that will form the basis of this course.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThe Stress Management course will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003csection\u003e\u003cmain\u003e\n\u003cdiv class=\"ng-scope\" ng-if=\"!!course.objectives\"\u003e\n\u003cdiv class=\"ck-editor-content ng-binding\" bind-html-compile=\"course.objectives\" trust=\"\"\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Understanding Stress\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is Stress?\u003c\/li\u003e\n\u003cli\u003eWhat is Eustress?\u003c\/li\u003e\n\u003cli\u003eUnderstanding the Triple A Approach\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Creating a Stress-Reducing Lifestyle\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEating Properly\u003c\/li\u003e\n\u003cli\u003eExercising Regularly\u003c\/li\u003e\n\u003cli\u003eSleeping Well\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Altering the Situation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe First A\u003c\/li\u003e\n\u003cli\u003eIdentifying Appropriate Situations\u003c\/li\u003e\n\u003cli\u003eCreating Effective Actions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Avoiding the Situation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Second A\u003c\/li\u003e\n\u003cli\u003eIdentifying Appropriate Situations\u003c\/li\u003e\n\u003cli\u003eCreating Effective Actions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Accepting the Situation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Third A\u003c\/li\u003e\n\u003cli\u003eIdentifying Appropriate Situations\u003c\/li\u003e\n\u003cli\u003eCreating Effective Actions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Using Routines to Reduce Stress\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePlanning Meals\u003c\/li\u003e\n\u003cli\u003eOrganizing Chores\u003c\/li\u003e\n\u003cli\u003eUsing a To-Do List\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Environmental Relaxation Techniques\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eFinding a Sanctuary\u003c\/li\u003e\n\u003cli\u003eUsing Music\u003c\/li\u003e\n\u003cli\u003eSeeing the Humor\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Physical Relaxation Techniques\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSoothing Stretches\u003c\/li\u003e\n\u003cli\u003eDeep Breathing\u003c\/li\u003e\n\u003cli\u003eTensing and Relaxing\u003c\/li\u003e\n\u003cli\u003eMeditation\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Coping with Major Events\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEstablishing a Support System\u003c\/li\u003e\n\u003cli\u003eCreating a Plan\u003c\/li\u003e\n\u003cli\u003eKnowing When to Seek Help\u003c\/li\u003e\n\u003cli\u003eModule Five: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Our Challenge to You\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCreating a Stress Log\u003c\/li\u003e\n\u003cli\u003eWeek One: Recording Events\u003c\/li\u003e\n\u003cli\u003eWeek Two: Identifying Stressors and Creating a Plan\u003c\/li\u003e\n\u003cli\u003eWeek Three: Creating New Habits\u003c\/li\u003e\n\u003cli\u003eReviewing and Evaluating\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/main\u003e\u003c\/section\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14351812526143,"sku":"SSLU099","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/Stress-Management---aaa.png?v=1590012055"},{"product_id":"presentation-skills","title":"Presentation Skills","description":"\u003cp class=\"ng-scope\"\u003eMany studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person's career. Participants will be provided a strong set of skills that will complement their current presentation skill set.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThe Presentation Skills course will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This course includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003csection\u003e\u003cmain\u003e\n\u003cdiv class=\"ng-scope\" ng-if=\"!!course.objectives\"\u003e\n\u003cdiv class=\"ck-editor-content ng-binding\" bind-html-compile=\"course.objectives\" trust=\"\"\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Creating the Program\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePerforming a Needs Analysis\u003c\/li\u003e\n\u003cli\u003eWriting the Basic Outline\u003c\/li\u003e\n\u003cli\u003eResearching, Writing, and Editing\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Choosing Your Delivery Methods\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBasic Methods\u003c\/li\u003e\n\u003cli\u003eAdvanced Methods\u003c\/li\u003e\n\u003cli\u003eBasic Criteria to Consider\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Verbal Communication Skills\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eListening and Hearing: They Are not the Same Thing\u003c\/li\u003e\n\u003cli\u003eAsking Questions\u003c\/li\u003e\n\u003cli\u003eCommunicating with Power\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Non-Verbal Communication Skills\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBody Language\u003c\/li\u003e\n\u003cli\u003eIt is Not What You Say, It is How You Say It\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Overcoming Nervousness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePreparing Mentally\u003c\/li\u003e\n\u003cli\u003ePhysical Relaxation Techniques\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Creating Fantastic Flip Charts\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRequired Tools\u003c\/li\u003e\n\u003cli\u003eThe Advantages of Pre-Writing\u003c\/li\u003e\n\u003cli\u003eUsing Colors Appropriately\u003c\/li\u003e\n\u003cli\u003eCreating a Plan B\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Creating Compelling PowerPoint Presentations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRequired Tools\u003c\/li\u003e\n\u003cli\u003eTips and Tricks\u003c\/li\u003e\n\u003cli\u003eCreating a Plan B\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Wow them with the Whiteboard\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTraditional and Electronic Whiteboards\u003c\/li\u003e\n\u003cli\u003eRequired Tools\u003c\/li\u003e\n\u003cli\u003eUsing Colors Appropriately\u003c\/li\u003e\n\u003cli\u003eCreating a Plan B\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Vibrant Videos and Amazing Audio\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRequired Tools\u003c\/li\u003e\n\u003cli\u003eTips and Tricks\u003c\/li\u003e\n\u003cli\u003eCreating a Plan B\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Pumping it Up a Notch\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eMake Them Laugh a Little\u003c\/li\u003e\n\u003cli\u003eEncouraging Discussion\u003c\/li\u003e\n\u003cli\u003eDealing with Questions\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/main\u003e\u003c\/section\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14351858991167,"sku":"SSLU087","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU087-Presentation-Skills---Part-1-1aaa.png?v=1590011998"},{"product_id":"networking-outside-the-company","title":"Networking Outside the Company","description":"\u003cp class=\"ng-scope\"\u003eNetworking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great course.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWith our Networking (Outside the Company) course, participants will begin to see how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, participants will improve on almost every aspect of their networking strategy.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003csection\u003e\u003cmain\u003e\n\u003cdiv class=\"ng-scope\" ng-if=\"!!course.objectives\"\u003e\n\u003cdiv class=\"ck-editor-content ng-binding\" bind-html-compile=\"course.objectives\" trust=\"\"\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: The Benefits of Networking Outside of Work\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCreate a Solid Network\u003c\/li\u003e\n\u003cli\u003eMeet Strategic Alliance Partners\u003c\/li\u003e\n\u003cli\u003eGenerate Leads\u003c\/li\u003e\n\u003cli\u003ePosition Yourself\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Networking Obstacles\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTime Constraints\u003c\/li\u003e\n\u003cli\u003eSaying the Wrong Thing\u003c\/li\u003e\n\u003cli\u003eWhere to go to Network\u003c\/li\u003e\n\u003cli\u003eFear of Rejection\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Networking Principles\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDevelop Contacts\u003c\/li\u003e\n\u003cli\u003eOrganize Your Contacts\u003c\/li\u003e\n\u003cli\u003eFollow-Up\u003c\/li\u003e\n\u003cli\u003eMaintain Relationships\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Why Network?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGain Trust\u003c\/li\u003e\n\u003cli\u003eBe visible\u003c\/li\u003e\n\u003cli\u003eBe an insider\u003c\/li\u003e\n\u003cli\u003eGain Advantage\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: How to Build Networks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePhysical Networking Groups\u003c\/li\u003e\n\u003cli\u003eAttend Networking Events\u003c\/li\u003e\n\u003cli\u003eSocial Networking Sites\u003c\/li\u003e\n\u003cli\u003eCreate Networking Referral List\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Online Networking Tools\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSocial Networks\u003c\/li\u003e\n\u003cli\u003eBlogs\u003c\/li\u003e\n\u003cli\u003eChat Rooms\u003c\/li\u003e\n\u003cli\u003eEmail\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Develop Interpersonal Relationships\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBe Specific\u003c\/li\u003e\n\u003cli\u003eKeep your Word\u003c\/li\u003e\n\u003cli\u003eMaintain Boundaries\u003c\/li\u003e\n\u003cli\u003eInvest Time\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Common Networking Mistakes\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTaking Before Giving\u003c\/li\u003e\n\u003cli\u003eAssumptions\u003c\/li\u003e\n\u003cli\u003eReaching too High\u003c\/li\u003e\n\u003cli\u003eAssuming Tools Create Connections\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Time Management\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePrioritize Contacts\u003c\/li\u003e\n\u003cli\u003eCreate Group Activities\u003c\/li\u003e\n\u003cli\u003eConnect Online\u003c\/li\u003e\n\u003cli\u003eSchedule Your Network Activities\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Manage Personal and Professional Network\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBe Responsive\u003c\/li\u003e\n\u003cli\u003eGive Back\u003c\/li\u003e\n\u003cli\u003eSeparate Personal and Business Activities\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/main\u003e\u003c\/section\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14352260923455,"sku":"SSLU079","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU79-Networking-Outside-the-Company-Part-1-1-a.png?v=1590011953"},{"product_id":"media-and-public-relations","title":"Media and Public Relations","description":"\u003cp class=\"ng-scope\"\u003eIn this course, participants will get the knowledge they need to effectively manage their image and value by forming solid networks through strategic communication planning. Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities. This course is designed to provide practical and hands-on tools that will give your participants a skillset in dealing with the media and the public.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eMedia and Public Relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. The larger the scope the more people knows you and offers you opportunities.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003csection\u003e\u003cmain\u003e\n\u003cdiv class=\"ng-scope\" ng-if=\"!!course.objectives\"\u003e\n\u003cdiv class=\"ck-editor-content ng-binding\" bind-html-compile=\"course.objectives\" trust=\"\"\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Networking for Success (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOverview\u003c\/li\u003e\n\u003cli\u003eCreating an Effective Introduction\u003c\/li\u003e\n\u003cli\u003eMaking a Great First Impression\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Networking For Success (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOverview\u003c\/li\u003e\n\u003cli\u003eMinimizing Nervousness\u003c\/li\u003e\n\u003cli\u003eUsing Business Cards Effectively\u003c\/li\u003e\n\u003cli\u003eRemembering Names\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: The Meet and Greet\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOverview\u003c\/li\u003e\n\u003cli\u003eThe Three-Step Process\u003c\/li\u003e\n\u003cli\u003eThe Four Levels of Conversation\u003c\/li\u003e\n\u003cli\u003eCase Study (I)\u003c\/li\u003e\n\u003cli\u003eCase Study (II)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Dressing for Success\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOverview\u003c\/li\u003e\n\u003cli\u003eThe Meaning of Colors\u003c\/li\u003e\n\u003cli\u003eInterpreting Common Dress Codes\u003c\/li\u003e\n\u003cli\u003eDeciding What to Wear\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Writing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOverview\u003c\/li\u003e\n\u003cli\u003eBusiness Letters\u003c\/li\u003e\n\u003cli\u003eWriting Proposals\u003c\/li\u003e\n\u003cli\u003eReports\u003c\/li\u003e\n\u003cli\u003eExecutive Summaries\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Setting Goals\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOverview\u003c\/li\u003e\n\u003cli\u003eUnderstanding Goals\u003c\/li\u003e\n\u003cli\u003eSMART Goals\u003c\/li\u003e\n\u003cli\u003eHelping Others with Goal Setting\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Media Relations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOverview\u003c\/li\u003e\n\u003cli\u003eTelevision\u003c\/li\u003e\n\u003cli\u003ePrint\u003c\/li\u003e\n\u003cli\u003eWeb Presence, Blogs \u0026amp; the Internet\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Issues and Crisis Communication Planning\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOverview\u003c\/li\u003e\n\u003cli\u003eGauging the Impending Crisis Level\u003c\/li\u003e\n\u003cli\u003eProviding Feedback and Insights\u003c\/li\u003e\n\u003cli\u003eHow Information Will be Distributed\u003c\/li\u003e\n\u003cli\u003eTracking the Overall Effect\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Social Media (The PR Toolkit)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOverview\u003c\/li\u003e\n\u003cli\u003eBlogs\u003c\/li\u003e\n\u003cli\u003eWikis\u003c\/li\u003e\n\u003cli\u003ePodcasts\u003c\/li\u003e\n\u003cli\u003eSocial Bookmarks\u003c\/li\u003e\n\u003cli\u003eRSS Feeds\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Employee Communications\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOverview\u003c\/li\u003e\n\u003cli\u003eVerbal Communication\u003c\/li\u003e\n\u003cli\u003eNon-Verbal Communication Skills\u003c\/li\u003e\n\u003cli\u003eEmail Etiquette\u003c\/li\u003e\n\u003cli\u003eNegotiation Skills\u003c\/li\u003e\n\u003cli\u003eMaking an Impact\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/main\u003e\u003c\/section\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14352722001983,"sku":"SSLU071","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU071-Media-and-Public-Relations---Part-1-1.png?v=1590011934"},{"product_id":"life-coaching-essentials","title":"Life Coaching Essentials","description":"\u003cp class=\"ng-scope\"\u003eMany people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This misconception often leads people to believe they do not need a life coach since they feel as though nothing is wrong with their mental health. However, a life coach is designed to help improve a person’s professional and personal life by working with them to achieve their goals.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWith our Life Coaching Essentials course, participants will discover the meaning of life coaching and how life coaching services can be utilized to achieve their goals.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Why You Need A Life Coach?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDifficulty Making Life Decisions\u003c\/li\u003e\n\u003cli\u003ePrioritizing Projects and Timelines\u003c\/li\u003e\n\u003cli\u003eUrgent Situations\u003c\/li\u003e\n\u003cli\u003eLack of Balance\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: The Benefits of Life Coaching\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSet Performance Targets\u003c\/li\u003e\n\u003cli\u003eCope with Pressure and Stress\u003c\/li\u003e\n\u003cli\u003eDevelop and Maintain Vision\u003c\/li\u003e\n\u003cli\u003eMaintain Motivation\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Life Coaching Challenges\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eLack of Commitment\u003c\/li\u003e\n\u003cli\u003eProcrastination\u003c\/li\u003e\n\u003cli\u003ePoor Communication Skills\u003c\/li\u003e\n\u003cli\u003eLack of Direction\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Basic Structure of a Coaching Session\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDevelop an Action Plan\u003c\/li\u003e\n\u003cli\u003eAsk Questions\u003c\/li\u003e\n\u003cli\u003eOvercome\u003c\/li\u003e\n\u003cli\u003eSet timeline\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Essential Skills for Successful Coaching\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eListen with Curiosity\u003c\/li\u003e\n\u003cli\u003eTake in What you Hear\u003c\/li\u003e\n\u003cli\u003eReflect with Accuracy\u003c\/li\u003e\n\u003cli\u003eQuestioning for Exploration\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Life Coaching Tools and Techniques  \u003c\/strong\u003e          \u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGoal Tracking    \u003c\/li\u003e\n\u003cli\u003eJournaling          \u003c\/li\u003e\n\u003cli\u003eLife Coaching Assessments and Forms  \u003c\/li\u003e\n\u003cli\u003eHomework Assignments and Action Items          \u003c\/li\u003e\n\u003cli\u003eCase Study         \u003c\/li\u003e\n\u003cli\u003eReview Questions              \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Life Coaching Specialized Areas (I)   \u003c\/strong\u003e        \u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRelationship and Dating Coaching            \u003c\/li\u003e\n\u003cli\u003eHealth and Fitness Coaching      \u003c\/li\u003e\n\u003cli\u003eFamily and Parenting Coaching \u003c\/li\u003e\n\u003cli\u003eSpiritual Coaching           \u003c\/li\u003e\n\u003cli\u003eCase Study         \u003c\/li\u003e\n\u003cli\u003eReview Questions           \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Life Coaching Specialized Areas (II)    \u003c\/strong\u003e         \u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGeneral Life Coaching   \u003c\/li\u003e\n\u003cli\u003eImage Coaching               \u003c\/li\u003e\n\u003cli\u003eCommunication and Creativity Coaching               \u003c\/li\u003e\n\u003cli\u003eCareer Coaching              \u003c\/li\u003e\n\u003cli\u003eCase Study         \u003c\/li\u003e\n\u003cli\u003eReview Questions              \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Life Coaching Specialized Areas (III)  \u003c\/strong\u003e           \u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRetirement Coaching    \u003c\/li\u003e\n\u003cli\u003eLeadership and Performance Coaching \u003c\/li\u003e\n\u003cli\u003eBusiness Coaching          \u003c\/li\u003e\n\u003cli\u003eExecutive Coaching        \u003c\/li\u003e\n\u003cli\u003eCase Study         \u003c\/li\u003e\n\u003cli\u003eReview Questions               \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Apply What You Learned to theWorkplace \u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHave a Game Plan          \u003c\/li\u003e\n\u003cli\u003eLink Game Plan and Goals           \u003c\/li\u003e\n\u003cli\u003eDo Drills               \u003c\/li\u003e\n\u003cli\u003eAssess Progress               \u003c\/li\u003e\n\u003cli\u003eCase Study         \u003c\/li\u003e\n\u003cli\u003eReview Questions \u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14352732815423,"sku":"SSLU065","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/Life-Coaching-Essentials.png?v=1590011918"},{"product_id":"leadership-and-influence","title":"Leadership and Influence","description":"\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eCourse Code: SSLU063\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThey say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eOnce you learn the techniques of true Leadership And Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003csection\u003e\u003cmain\u003e\n\u003cdiv class=\"ng-scope\" ng-if=\"!!course.objectives\"\u003e\n\u003cdiv class=\"ck-editor-content ng-binding\" bind-html-compile=\"course.objectives\" trust=\"\"\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: The Evolution of Leadership\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDefining Leadership\u003c\/li\u003e\n\u003cli\u003eCharacteristics of a Leader\u003c\/li\u003e\n\u003cli\u003eLeadership Principles\u003c\/li\u003e\n\u003cli\u003eA Brief History of Leadership\u003c\/li\u003e\n\u003cli\u003eHistorical Leaders\u003c\/li\u003e\n\u003cli\u003eModern Leaders\u003c\/li\u003e\n\u003cli\u003eThe Great Man Theory\u003c\/li\u003e\n\u003cli\u003eThe Trait Theory\u003c\/li\u003e\n\u003cli\u003eTransformational Leadership\u003c\/li\u003e\n\u003cli\u003eSummary\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Situational Leadership\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSituational Leadership: Telling\u003c\/li\u003e\n\u003cli\u003eSituational Leadership: Selling\u003c\/li\u003e\n\u003cli\u003eSituational Leadership: Participating\u003c\/li\u003e\n\u003cli\u003eSituational Leadership: Delegating\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: A Personal Inventory\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAn Introduction to Kouzes and Posner\u003c\/li\u003e\n\u003cli\u003eModel the Way\u003c\/li\u003e\n\u003cli\u003eInspire a Shared Vision\u003c\/li\u003e\n\u003cli\u003eChallenge the Process\u003c\/li\u003e\n\u003cli\u003eEnable Others to Act\u003c\/li\u003e\n\u003cli\u003eEncourage the Heart\u003c\/li\u003e\n\u003cli\u003eA Personal Inventory\u003c\/li\u003e\n\u003cli\u003eCreating an Action Plan\u003c\/li\u003e\n\u003cli\u003eSet Leadership Goals\u003c\/li\u003e\n\u003cli\u003eAddress the Goals\u003c\/li\u003e\n\u003cli\u003eSeek Inspiration\u003c\/li\u003e\n\u003cli\u003eChoose a Role Model\u003c\/li\u003e\n\u003cli\u003eSeek Experience\u003c\/li\u003e\n\u003cli\u003eCreate a Personal Mission Statement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Modeling the Way\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDetermining Your Way\u003c\/li\u003e\n\u003cli\u003eBeing an Inspirational Role Model\u003c\/li\u003e\n\u003cli\u003eInfluencing Others Perspectives\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Inspiring a Shared Vision\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eChoosing Your Vision\u003c\/li\u003e\n\u003cli\u003eCommunicating Your Vision\u003c\/li\u003e\n\u003cli\u003eIdentifying the Benefit for Others\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Challenging the Process\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDeveloping Your Inner Innovator\u003c\/li\u003e\n\u003cli\u003eSeeing Room for Improvement\u003c\/li\u003e\n\u003cli\u003eLobbying for Change\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Enabling Others to Act\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEncouraging Growth in Others\u003c\/li\u003e\n\u003cli\u003eCreating Mutual Respect\u003c\/li\u003e\n\u003cli\u003eThe Importance of Trust\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Encouraging the Heart\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSharing Rewards\u003c\/li\u003e\n\u003cli\u003eCelebrating Accomplishments\u003c\/li\u003e\n\u003cli\u003eMaking Celebration Part of Your Culture\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Basic Influencing Skills\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Art of Persuasion\u003c\/li\u003e\n\u003cli\u003eThe Principles of Influence\u003c\/li\u003e\n\u003cli\u003eCreating an Impact\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Setting Goals\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSetting SMART Goals\u003c\/li\u003e\n\u003cli\u003eCreating a Long-Term Plan\u003c\/li\u003e\n\u003cli\u003eCreating a Support System\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/main\u003e\u003c\/section\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14352772399167,"sku":"SSLU063","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU063_Leadership_and_Influence_1.png?v=1590011912"},{"product_id":"lean-process-and-six-sigma","title":"Lean Process and Six Sigma","description":"\u003cp class=\"ng-scope\"\u003eSix Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eOur Lean Process And Six Sigma course will provide an introduction to this way of thinking that has changed so many corporations in the world. This course will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organizations.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003csection\u003e\u003cmain\u003e\n\u003cdiv class=\"ng-scope\" ng-if=\"!!course.objectives\"\u003e\n\u003cdiv class=\"ck-editor-content ng-binding\" bind-html-compile=\"course.objectives\" trust=\"\"\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Understanding Lean\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAbout Six Sigma\u003c\/li\u003e\n\u003cli\u003eAbout Lean\u003c\/li\u003e\n\u003cli\u003eHistory behind Lean\u003c\/li\u003e\n\u003cli\u003eToyota Production Systems\u003c\/li\u003e\n\u003cli\u003eThe Toyota Precepts\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Liker’s Toyota Way\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePhilosophy\u003c\/li\u003e\n\u003cli\u003eProcess\u003c\/li\u003e\n\u003cli\u003ePeople and Partners\u003c\/li\u003e\n\u003cli\u003eProblem Solving\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: The TPS House\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Goals of TPS\u003c\/li\u003e\n\u003cli\u003eThe First Pillar: Just In Time (JIT)\u003c\/li\u003e\n\u003cli\u003eThe Second Pillar: Jidoka (Error-Free Production)\u003c\/li\u003e\n\u003cli\u003eKaizen (Continuous improvement)\u003c\/li\u003e\n\u003cli\u003eThe Foundation of the House\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: The Five Principles of Lean Business\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eValue\u003c\/li\u003e\n\u003cli\u003eValue Stream\u003c\/li\u003e\n\u003cli\u003eFlow\u003c\/li\u003e\n\u003cli\u003ePull\u003c\/li\u003e\n\u003cli\u003eSeek Perfection\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: The First Improvement Concept (Value)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBasic Characteristics\u003c\/li\u003e\n\u003cli\u003eSatisfiers\u003c\/li\u003e\n\u003cli\u003eDelighters\u003c\/li\u003e\n\u003cli\u003eApplying the Kano Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: The Second Improvement Concept (Waste)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eMuda\u003c\/li\u003e\n\u003cli\u003eMura\u003c\/li\u003e\n\u003cli\u003eMuri\u003c\/li\u003e\n\u003cli\u003eThe New Wastes\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: The Third Improvement Concept (Variation)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCommon Cause\u003c\/li\u003e\n\u003cli\u003eSpecial Cause\u003c\/li\u003e\n\u003cli\u003eTampering\u003c\/li\u003e\n\u003cli\u003eStructural\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: The Fourth Improvement Concept (Complexity)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is complexity?\u003c\/li\u003e\n\u003cli\u003eWhat causes complexity?\u003c\/li\u003e\n\u003cli\u003eHow to Simplify?\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: The Fifth Improvement Concept (Continuous improvement)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe PDSA Cycle (Plan, Do, Study, Act)\u003c\/li\u003e\n\u003cli\u003eThe DMAIC Method\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: The Improvement Toolkit\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGemba\u003c\/li\u003e\n\u003cli\u003eGenchi Genbutsu\u003c\/li\u003e\n\u003cli\u003eWomack’s Principle\u003c\/li\u003e\n\u003cli\u003eKaizen\u003c\/li\u003e\n\u003cli\u003eA Roadmap for implementation\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/main\u003e\u003c\/section\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14352812408895,"sku":"DEO-03-SCM-002","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/Lean_Process_And_Six_Sigma.png?v=1590011914"},{"product_id":"gdpr-essentials","title":"GDPR Essentials","description":"\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cp class=\"ng-scope\"\u003eGDPR Staff awareness is a crucial part of compliance. \u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThis course will take you through the key elements of the GDPR and its rights and obligations so that any member of your organisation will be aware of their role and best practices for your organisation.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThe course has practical assessments to ensure the knowledge provided is retained and understood.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThis is an essential course for every employee that could potentially have access to client or other personal records.  In just 2 hours you will have a thorough understanding of these important rules and how to apply them.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003eUnit Index\u003c\/p\u003e\n\u003cspan style=\"font-size: 1.4em;\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif;\"\u003e1. INTRODUCTION TO GDPR\u003c\/span\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003cp\u003e1.1 What does GDPR stand for?\u003c\/p\u003e\n\u003cp\u003e1.2 Why GDPR?\u003c\/p\u003e\n\u003cp\u003e1.3 What is GDPR?\u003c\/p\u003e\n\u003cp\u003e1.4 What is Personal Data?\u003c\/p\u003e\n\u003cp\u003e1.5 Processing Personal Data\u003c\/p\u003e\n\u003cp\u003e1.6 Special Categories of Personal Data\u003c\/p\u003e\n\u003cp\u003e1.7 Processing Special Categories of Personal Data\u003c\/p\u003e\n\u003cp\u003e1.8 What is NOT covered by GDPR?\u003c\/p\u003e\n\u003cp\u003e1.9 Who does GDPR apply to?\u003c\/p\u003e\n\u003cp\u003e1.10 What are the Principles of GDPR\u003c\/p\u003e\n\u003cp\u003e1.11 What does GDPR mean for individuals?\u003c\/p\u003e\n\u003cp\u003e1.12 What does GDPR mean for businesses?\u003c\/p\u003e\n\u003cp\u003e1.13 What does GDPR mean for consumers?\u003c\/p\u003e\n\u003cp\u003e1.14 When is a Data Protection Officer required?\u003c\/p\u003e\n\u003cp\u003e1.15 What are the GDPR fines and penalties?\u003c\/p\u003e\n\u003cp\u003e1.16 Brexit and GDPR?\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cspan style=\"font-size: 1.4em;\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif;\"\u003e2. COMPLYING WITH GDPR\u003c\/span\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003cp\u003e2.1 Awareness\u003c\/p\u003e\n\u003cp\u003e2.2 What is GDPR compliance?\u003c\/p\u003e\n\u003cp\u003e2.3 Information your business holds\u003c\/p\u003e\n\u003cp\u003e2.4 Communicating privacy information\u003c\/p\u003e\n\u003cp\u003e2.5 Covering all Individuals’ rights?\u003c\/p\u003e\n\u003cp\u003e2.6 Our Eight Rights\u003c\/p\u003e\n\u003cp\u003e2.7 Covering all Individuals’ rights?\u003c\/p\u003e\n\u003cp\u003e2.8 Right to Portability\u003c\/p\u003e\n\u003cp\u003e2.9 Dealing with subject access requests\u003c\/p\u003e\n\u003cp\u003e2.10 Lawful basis for processing personal data\u003c\/p\u003e\n\u003cp\u003e2.11 Consent\u003c\/p\u003e\n\u003cp\u003e2.12 Children\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cspan style=\"font-size: 1.4em;\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif;\"\u003e3. KEEPING DATA SECURE\u003c\/span\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003cp\u003e3.1 Data Breaches\u003c\/p\u003e\n\u003cp\u003e3.2 Data Protection Officer\u003c\/p\u003e\n\u003cp\u003e3.3 Data Protection by Design and Impact Assessment\u003c\/p\u003e\n\u003cp\u003e3.4 Cross-border Processing\u003c\/p\u003e\n\u003cp\u003e3.5 International Transfers of Data\u003c\/p\u003e\n\u003cp\u003e3.6 Identifying the caller\u003c\/p\u003e\n\u003cp\u003e3.7 Computer security\u003c\/p\u003e\n\u003cp\u003e3.8 Paper Records\u003c\/p\u003e\n\u003cp\u003e3.9 Making Notes\u003c\/p\u003e\n\u003cp\u003e3.10 Data protection Do’s and Don’ts\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cul\u003e\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14358820225087,"sku":"SSLU128","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/GDPR_Awareness_1.png?v=1595011222"},{"product_id":"universal-safety-practices","title":"Universal Safety Practices","description":"\u003cp class=\"ng-scope\"\u003eThe importance of safety cannot be overstated. Every organization is responsible for the safety of employees while they are working. It is estimated that safety problems cost companies $1 billion a week. Understanding universal safety practices and how to implement them will help keep everyone protected while ensuring the company’s financial security.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWith our Universal Safety Practices course, participants will discover how safety affects employee engagement and the bottom line. Safety may seem like a boring topic, but an unsafe work environment cannot be ignored.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: The Importance of Safety\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eLegal Responsibilities\u003c\/li\u003e\n\u003cli\u003eRisks \u0026amp; Benefits\u003c\/li\u003e\n\u003cli\u003eSetting the Example\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Fire Risk\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCauses and Types\u003c\/li\u003e\n\u003cli\u003eAssessment, Prevention \u0026amp; Communication\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Sound\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eLevels of Noise\u003c\/li\u003e\n\u003cli\u003eAssessment \u0026amp; Risks\u003c\/li\u003e\n\u003cli\u003ePPE or Environmental Changes\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Chemical and Electrical Hazards\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAssess Chemicals Used\u003c\/li\u003e\n\u003cli\u003eInform \u0026amp; Control Exposure\u003c\/li\u003e\n\u003cli\u003eElectrical Dangers\u003c\/li\u003e\n\u003cli\u003ePolicies and Controls\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Ergonomics\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCommon Ergonomic Related Injuries\u003c\/li\u003e\n\u003cli\u003eAssess Risks\u003c\/li\u003e\n\u003cli\u003eEquipment Changes \u0026amp; Training\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Workplace Violence\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentify Stressors and Triggers\u003c\/li\u003e\n\u003cli\u003eSubstance Abuse\u003c\/li\u003e\n\u003cli\u003eReport Policies\u003c\/li\u003e\n\u003cli\u003eTraining and Emergency Plans\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Transportation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAssess Transportation\u003c\/li\u003e\n\u003cli\u003eOnsite \u0026amp; Off-site\u003c\/li\u003e\n\u003cli\u003ePolicies to Prevent Injury\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Machinery\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentify Machines and Their Risks\u003c\/li\u003e\n\u003cli\u003eEstablish Safeguards\u003c\/li\u003e\n\u003cli\u003eLimit Use\u003c\/li\u003e\n\u003cli\u003eCare and Maintenance\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Safety Program\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRisk Assessment\u003c\/li\u003e\n\u003cli\u003eEstablish Goals and Objectives\u003c\/li\u003e\n\u003cli\u003eDevelop Policies. Procedures \u0026amp; Training\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Ten: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Monitoring\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEstablish Target KPIs\u003c\/li\u003e\n\u003cli\u003eAudits and Inspections\u003c\/li\u003e\n\u003cli\u003eReports of Incidents\u003c\/li\u003e\n\u003cli\u003eAssess Data\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359133978687,"sku":"SSLU127","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU127_Universal_Safety_Practices_1.png?v=1590012091"},{"product_id":"team-building-through-chemistry","title":"Team Building Through Chemistry","description":"\u003cp class=\"ng-scope\"\u003eTeams are unavoidable in any business. The key to successful team building is addressing the importance of chemistry. By staying aware of the chemistry as you build the group, you will increase the chance of avoiding pitfalls and developing a sense of unity.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWith our Team Building Through Chemistry course, participants will discover the specifics of how building a team through chemistry will lead to success. It is not enough to have a group of people just work on a project. They need to connect and utilize each others’ strength through team chemistry.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Understanding Teams\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003e    What Is the Definition of a Team?\u003c\/li\u003e\n\u003cli\u003e    How Do People Feel about Being on Teams?\u003c\/li\u003e\n\u003cli\u003e    Why Do Teams Fall Apart?\u003c\/li\u003e\n\u003cli\u003e    Examples of Successful Teams\u003c\/li\u003e\n\u003cli\u003e    Case Study\u003c\/li\u003e\n\u003cli\u003e    Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Team Development Model\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003e    Forming\u003c\/li\u003e\n\u003cli\u003e    Norming\u003c\/li\u003e\n\u003cli\u003e    Storming\u003c\/li\u003e\n\u003cli\u003e    Performing\u003c\/li\u003e\n\u003cli\u003e    Case Study\u003c\/li\u003e\n\u003cli\u003e    Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Chemistry in Teams\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003e    What Is Chemistry?\u003c\/li\u003e\n\u003cli\u003e    Factors that Influence Chemistry\u003c\/li\u003e\n\u003cli\u003e    Examples\u003c\/li\u003e\n\u003cli\u003e    Roles of Leadership\u003c\/li\u003e\n\u003cli\u003e    Case Study\u003c\/li\u003e\n\u003cli\u003e    Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Diversity\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003e    Advantages\u003c\/li\u003e\n\u003cli\u003e    Complexity\u003c\/li\u003e\n\u003cli\u003e    Conflicts\u003c\/li\u003e\n\u003cli\u003e    Encourage Individuality\u003c\/li\u003e\n\u003cli\u003e    Case Study\u003c\/li\u003e\n\u003cli\u003e    Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Authentic Vision and Goals\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003e    Creating Vision\u003c\/li\u003e\n\u003cli\u003e    Shared Vision\u003c\/li\u003e\n\u003cli\u003e    SMART Goals\u003c\/li\u003e\n\u003cli\u003e    Collaboration\u003c\/li\u003e\n\u003cli\u003e    Case Study\u003c\/li\u003e\n\u003cli\u003e    Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Roles\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEstablishing Roles\u003c\/li\u003e\n\u003cli\u003eTaking\u003c\/li\u003e\n\u003cli\u003eMaking\u003c\/li\u003e\n\u003cli\u003eAvoid Power Struggles\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Leadership Functions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSet the Tone\u003c\/li\u003e\n\u003cli\u003eConflict Management\u003c\/li\u003e\n\u003cli\u003eDirect, Don’t Order\u003c\/li\u003e\n\u003cli\u003eEncourage\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Develop Cohesion\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSense of Exclusivity\u003c\/li\u003e\n\u003cli\u003eConnect Beyond Work\u003c\/li\u003e\n\u003cli\u003eOutside Competition\u003c\/li\u003e\n\u003cli\u003eFocus on Consensus\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Build Relationships\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRespect               \u003c\/li\u003e\n\u003cli\u003eEmpathy\u003c\/li\u003e\n\u003cli\u003eOpen Communication\u003c\/li\u003e\n\u003cli\u003eShare Credit\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Direction of Team\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCharter\u003c\/li\u003e\n\u003cli\u003eTask Orientation\u003c\/li\u003e\n\u003cli\u003eMonitor Performance\u003c\/li\u003e\n\u003cli\u003eFeedback\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359313023039,"sku":"SSLU121","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU121_Team_Building_Through_Chemistry_1.png?v=1590012067"},{"product_id":"workplace-violence","title":"Workplace Violence","description":"\u003cp class=\"ng-scope\"\u003eWorkplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eIn order to prevent Workplace Violence, it is essential that everyone is able to identify individuals who may be prone to violence. Our course will help participants recognize certain behaviors, and lower the risk of escalated situations. This course will help participants identify the warning signs, as well as give them coping and response tools.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: What is Workplace harassment?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHow to Identify\u003c\/li\u003e\n\u003cli\u003eCosts to your business\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Identifying The Bully\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAbusive Workplace Behaviors\u003c\/li\u003e\n\u003cli\u003eBullying and Personality Disorders\u003c\/li\u003e\n\u003cli\u003eNarcissism\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: How to Handle Workplace Violence\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTypes of Behavior\u003c\/li\u003e\n\u003cli\u003eTarget the Behavior, Not the Person\u003c\/li\u003e\n\u003cli\u003eImplement an Action Plan\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Risk Assessment (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUnderstanding Anger and Aggression\u003c\/li\u003e\n\u003cli\u003eDefusing \u0026amp; De-escalating Strategies\u003c\/li\u003e\n\u003cli\u003eCommunication Skills\u003c\/li\u003e\n\u003cli\u003eTactical Options\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Risk Assessment (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentifying the Hazard\u003c\/li\u003e\n\u003cli\u003eAssessing the Risk\u003c\/li\u003e\n\u003cli\u003eControlling the Risk\u003c\/li\u003e\n\u003cli\u003eEvaluating \u0026amp; Review\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Being the Victim\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat Is Not Considered Bullying\u003c\/li\u003e\n\u003cli\u003eSteps to take\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Checklist for Employers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003e4 Step Process\u003c\/li\u003e\n\u003cli\u003eAddressing all Employees\u003c\/li\u003e\n\u003cli\u003eCode of Ethics\u003c\/li\u003e\n\u003cli\u003ePolicy and Procedures\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Interview Process\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentify a Bully in the Interview Process\u003c\/li\u003e\n\u003cli\u003eWarning Signs\u003c\/li\u003e\n\u003cli\u003eRole Play\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Investigation Process\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAdvising your Supervisor\u003c\/li\u003e\n\u003cli\u003eLodging the Complaint\u003c\/li\u003e\n\u003cli\u003eInitial Response\u003c\/li\u003e\n\u003cli\u003eThe Investigation\u003c\/li\u003e\n\u003cli\u003eThe Findings\u003c\/li\u003e\n\u003cli\u003eReview \u0026amp; Closure\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Developing a Workplace Harassment Policy\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eScope\u003c\/li\u003e\n\u003cli\u003ePhilosophy\u003c\/li\u003e\n\u003cli\u003ePrinciples\u003c\/li\u003e\n\u003cli\u003eIntent\u003c\/li\u003e\n\u003cli\u003eOptions\u003c\/li\u003e\n\u003cli\u003eInformal Complaint Process\u003c\/li\u003e\n\u003cli\u003eFormal Investigation process\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359350149183,"sku":"SSLU116","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU116_Workplace_Violence_1.png?v=1590012127"},{"product_id":"workplace-harassment","title":"Workplace Harassment","description":"\u003cp class=\"ng-scope\"\u003eHarassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eOur Workplace Harassment course will give participants the tools to recognize harassment when it occurs. It will help them understand their rights and responsibilities, and create a safe environment for all. Through this course, participants will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: The Background\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Law\u003c\/li\u003e\n\u003cli\u003eIdentifying Harassment\u003c\/li\u003e\n\u003cli\u003eAnti-Harassment Policies\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Developing an Anti-Harassment Policy\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAn Anti-Harassment Policy: What Should Be Covered\u003c\/li\u003e\n\u003cli\u003eHow Model Policies Work\u003c\/li\u003e\n\u003cli\u003eSteps to a Healthy Work Place\u003c\/li\u003e\n\u003cli\u003eEducating Employees\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Policies in the Workplace\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAnti-Harassment Policy Statements\u003c\/li\u003e\n\u003cli\u003eEmployee\"s Rights and Responsibilities\u003c\/li\u003e\n\u003cli\u003eEmployer\"s Rights and Responsibilities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Proper Procedures in the Workplace\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIf You are Being Harassed\u003c\/li\u003e\n\u003cli\u003eIf You are Accused of Harassing\u003c\/li\u003e\n\u003cli\u003eThe Investigation\u003c\/li\u003e\n\u003cli\u003eRemedies\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: False Allegations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHow to Address the Situation\u003c\/li\u003e\n\u003cli\u003eConfidentiality\u003c\/li\u003e\n\u003cli\u003eMonitoring the Situation\u003c\/li\u003e\n\u003cli\u003eRetaliation\u003c\/li\u003e\n\u003cli\u003eAppeals\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Other Options\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUnion Grievance Procedures\u003c\/li\u003e\n\u003cli\u003eMediation: Getting Help from Outside Organization\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Sexual Harassment\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDefining Sexual Harassment\u003c\/li\u003e\n\u003cli\u003eElements of Harassment\u003c\/li\u003e\n\u003cli\u003eCommon Scenarios\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Mediation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is Mediation\u003c\/li\u003e\n\u003cli\u003eDeciding if it is Right\u003c\/li\u003e\n\u003cli\u003eHow to Implement\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Conflict Resolution\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHow to Resolve the Situation\u003c\/li\u003e\n\u003cli\u003eSeeing Both Sides\u003c\/li\u003e\n\u003cli\u003eDeciding the Consequence\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: The Aftermath\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHow to Move On\u003c\/li\u003e\n\u003cli\u003eMonitoring the Situation\u003c\/li\u003e\n\u003cli\u003eLearning from Mistakes\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359357489215,"sku":"SSLU115","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU115_Workplace_Harassment_1.png?v=1590012125"},{"product_id":"workplace-diversity","title":"Workplace Diversity","description":"\u003cp class=\"ng-scope\"\u003eImproving diversity knowledge is a required component of every company. With more and more businesses having global presence workplace diversity is a forgone conclusion. Participants will be able to use strategies to be proactive and remove barriers. They will be shown how to build and encourage diversity in their workplace and community.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eOur Workplace Diversity course will help participants understand what diversity is, and how they can create a more diverse environment. They will be instructed on how to use active listening and employ effective questioning techniques. By learning the right complaint resolution skills and choosing the right course of action communication throughout your business will be strengthened.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Understanding Diversity\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is Diversity?\u003c\/li\u003e\n\u003cli\u003eRelated Terms and Concepts\u003c\/li\u003e\n\u003cli\u003eA Brief History\u003c\/li\u003e\n\u003cli\u003eA Legal Overview\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Understanding Stereotypes\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eStereotypes vs. Biases\u003c\/li\u003e\n\u003cli\u003eIdentifying Your Baggage\u003c\/li\u003e\n\u003cli\u003eUnderstanding What This Means\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Breaking Down the Barriers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eChanging Your Personal Approach\u003c\/li\u003e\n\u003cli\u003eEncouraging Workplace Changes\u003c\/li\u003e\n\u003cli\u003eEncouraging Social Changes\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Verbal Communication Skills\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eListening and Hearing: They Aren\"t the Same Thing\u003c\/li\u003e\n\u003cli\u003eAsking Questions\u003c\/li\u003e\n\u003cli\u003eCommunicating with Power\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Non-Verbal Communication Skills\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBody Language\u003c\/li\u003e\n\u003cli\u003eThe Signals You Send to Others\u003c\/li\u003e\n\u003cli\u003eIt\"s Not What You Say, It\"s How You Say It\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Being Proactive\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEncouraging Diversity in the Workplace\u003c\/li\u003e\n\u003cli\u003ePreventing Discrimination\u003c\/li\u003e\n\u003cli\u003eWays to Discourage Discrimination\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Coping with Discrimination\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentifying if You Have Been Discriminated Against\u003c\/li\u003e\n\u003cli\u003eMethods of Reprisal\u003c\/li\u003e\n\u003cli\u003eChoosing a Course of Action\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Dealing with Diversity Complaints as a Person\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat To Do If You\"re Involved In A Complaint\u003c\/li\u003e\n\u003cli\u003eUnderstanding Your Role\u003c\/li\u003e\n\u003cli\u003eCreating a Support System\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Dealing with Diversity Complaints as a Manager\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRecording the Complaint\u003c\/li\u003e\n\u003cli\u003eIdentifying Appropriate Actions\u003c\/li\u003e\n\u003cli\u003eChoosing a Path\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Dealing with Diversity Complaints as an Organization\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eReceiving a Complaint\u003c\/li\u003e\n\u003cli\u003eChoosing a Response\u003c\/li\u003e\n\u003cli\u003eLearning from the Complaint\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359381835839,"sku":"SSLU114","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/screen1.png?v=1590012123"},{"product_id":"work-life-balance","title":"Work-Life Balance","description":"\u003cp class=\"ng-scope\"\u003eHaving a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life it will provide benefits in each environment. You will become healthier, mentally and physically, and you will be able to produce more career wise.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWith a Work-Life Balance you will be managing your time better. Better time management will benefit all aspects of life; you will be working less and producing more. This course will show how to focus on the important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Benefits of a Healthy Balance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhy It\"s Important\u003c\/li\u003e\n\u003cli\u003eIncreased Productivity\u003c\/li\u003e\n\u003cli\u003eImproved Mental and Physical Health\u003c\/li\u003e\n\u003cli\u003eIncreased Morale\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Signs of an Imbalance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHealth Risks\u003c\/li\u003e\n\u003cli\u003eAbsenteeism\u003c\/li\u003e\n\u003cli\u003eBurnout\u003c\/li\u003e\n\u003cli\u003eStress\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Employer Resources\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOffer More Employee Control\u003c\/li\u003e\n\u003cli\u003eAsk Employees for Suggestions\u003c\/li\u003e\n\u003cli\u003eEmployee Assistance Program (EAP)\u003c\/li\u003e\n\u003cli\u003eReward Your Staff\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Tips in Time Management\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Urgent\/Important Matrix\u003c\/li\u003e\n\u003cli\u003eLearn to Say No\u003c\/li\u003e\n\u003cli\u003eStay Flexible\u003c\/li\u003e\n\u003cli\u003e80\/20 Rule\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Goal Setting\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Three Ps\u003c\/li\u003e\n\u003cli\u003eSMART Goals\u003c\/li\u003e\n\u003cli\u003eVisualization\u003c\/li\u003e\n\u003cli\u003ePrioritizing Your Goals\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Optional Ways to Work\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTelecommuting\u003c\/li\u003e\n\u003cli\u003eJob Sharing\u003c\/li\u003e\n\u003cli\u003eJob Redesign\u003c\/li\u003e\n\u003cli\u003eFlex Time\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: At Work\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eLeave Home Stress at Home\u003c\/li\u003e\n\u003cli\u003eBreak Up Large Tasks\u003c\/li\u003e\n\u003cli\u003eDelegate\u003c\/li\u003e\n\u003cli\u003eSet Accurate Goals\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: At Home\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eLeave Work Stress at Work\u003c\/li\u003e\n\u003cli\u003eTurn Your Phone Off\u003c\/li\u003e\n\u003cli\u003eTake Some Me Time\u003c\/li\u003e\n\u003cli\u003eMaintain Your Boundaries\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Stress Management\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eExercise\u003c\/li\u003e\n\u003cli\u003eEating Well\u003c\/li\u003e\n\u003cli\u003eGetting Enough Sleep\u003c\/li\u003e\n\u003cli\u003eSelf-Assessment\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Working in a Home Office\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSetting Up a Home Office\u003c\/li\u003e\n\u003cli\u003eSetting Boundaries\u003c\/li\u003e\n\u003cli\u003eDealing With Distractions\u003c\/li\u003e\n\u003cli\u003eMake a Schedule and Stick to It\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359391961151,"sku":"SSLU112","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU112_Work-Life_Balance_1_1.png?v=1590012120"},{"product_id":"women-in-leadership","title":"Women in Leadership","description":"\u003cp class=\"ng-scope\"\u003eOften, people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. Participants will be able to recognize these events and grab the reins with more confidence. This course touches on understanding the leadership gap, vital leadership traits, and how to overcome various barriers.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWith our Women in Leadership course, participants will learn how women are changing the workforce. Through this course, participants will gain a new perspective on the workforce, and what benefits can come from hiring and promoting women to higher positions.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Women and the Workforce\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003e50% of the Population\u003c\/li\u003e\n\u003cli\u003e60% of College Degrees\u003c\/li\u003e\n\u003cli\u003e47% of the US Workforce\u003c\/li\u003e\n\u003cli\u003e52% of Professional-level Jobs\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: The Leadership Gap\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUnderrepresented in Leadership\u003c\/li\u003e\n\u003cli\u003eExecutive Positions\u003c\/li\u003e\n\u003cli\u003eFinance, Health Care, and Law\u003c\/li\u003e\n\u003cli\u003eHistorical Trends\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Barriers to Women\"s Leadership\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGender Differences are Overemphasized\u003c\/li\u003e\n\u003cli\u003eGender Differences are Undervalued\u003c\/li\u003e\n\u003cli\u003eWomen Lack Professional Networks\u003c\/li\u003e\n\u003cli\u003eWork and Family Conflict\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Traits of Women\"s Leadership\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eLead by Uniting Diverse Groups\u003c\/li\u003e\n\u003cli\u003eValue Work-life Balance\u003c\/li\u003e\n\u003cli\u003eValue Interpersonal Relationships\u003c\/li\u003e\n\u003cli\u003eValue Accountability\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Benefits of Women\"s Leadership\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGreater Collaboration\u003c\/li\u003e\n\u003cli\u003eCulture of Work-life Balance\u003c\/li\u003e\n\u003cli\u003eCulture of Accountability\u003c\/li\u003e\n\u003cli\u003eAssists in Recruiting Millennials\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Nurturing Women\"s Leadership\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eActively Recruit Women\u003c\/li\u003e\n\u003cli\u003eCreate\/Encourage Networking Opportunities\u003c\/li\u003e\n\u003cli\u003ePair Women with Mentors in Leadership\u003c\/li\u003e\n\u003cli\u003eCreate\/Encourage Training Opportunities\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Actively Recruit Women\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDiscover your Barriers to Hiring\u003c\/li\u003e\n\u003cli\u003eDiscover your Barriers to Retention\u003c\/li\u003e\n\u003cli\u003eRecruit via Women\"s Organizations\u003c\/li\u003e\n\u003cli\u003eWomen-friendly Culture\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Create\/Encourage Women\"s Networking Opportunities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCreate a Women\"s Networking Group\u003c\/li\u003e\n\u003cli\u003eEncourage Joining Organizations\u003c\/li\u003e\n\u003cli\u003eNetworking Builds Confidence\u003c\/li\u003e\n\u003cli\u003eNetworking and Recruiting\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Pair Women with Mentors\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBenefits of Mentoring\u003c\/li\u003e\n\u003cli\u003eThink Creatively\u003c\/li\u003e\n\u003cli\u003eIncorporate at Every Stage\u003c\/li\u003e\n\u003cli\u003eEncourage Women to Mentor\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Create and Encourage Educational Opportunities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEncourage Learning of Leadership Skills\u003c\/li\u003e\n\u003cli\u003eInternal Programs and Trainings\u003c\/li\u003e\n\u003cli\u003eOutside Programs and Trainings\u003c\/li\u003e\n\u003cli\u003eEncourage Training at Every Career Stage\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359398907967,"sku":"SSLU111","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU111_Women_in_Leadership_1.png?v=1590012103"},{"product_id":"train-the-trainer","title":"Train-The-Trainer","description":"\u003cp class=\"ng-scope\"\u003eWhether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you always want to be prepared. Participants will understand that training is a process where skills, knowledge, and attitudes are applied in a unique way.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eOur Train-The-Trainer course will provide participants the skills to help them deliver engaging and compelling workshops. Skills such as facilitating, needs analyses, and managing tough topics will give your trainees what they require to become a trainer themselves.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Understanding Training and Facilitation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is Training?\u003c\/li\u003e\n\u003cli\u003eWhat is Facilitation?\u003c\/li\u003e\n\u003cli\u003eIdentifying Appropriate Situations for Each\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Gathering Materials\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentifying Participants\" Needs\u003c\/li\u003e\n\u003cli\u003eReviewing the Materials\u003c\/li\u003e\n\u003cli\u003eIdentifying and Resolving Gaps\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Creating a Lesson Plan\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePlanning for the Basics\u003c\/li\u003e\n\u003cli\u003eAdding Slack Time\u003c\/li\u003e\n\u003cli\u003eCreating a Plan B\u003c\/li\u003e\n\u003cli\u003eA Take-Home Template\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Choosing Activities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTypes of Activities\u003c\/li\u003e\n\u003cli\u003eCreating a Tickle Trunk\u003c\/li\u003e\n\u003cli\u003eWhat To Do When Games Go Wrong\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Preparing for the Workshop\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCreating a Materials List\u003c\/li\u003e\n\u003cli\u003eGathering Participant Information\u003c\/li\u003e\n\u003cli\u003eSetting up the Physical Location\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Getting off on the Right Foot\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGreeting Participants\u003c\/li\u003e\n\u003cli\u003eBeing Prepared\u003c\/li\u003e\n\u003cli\u003eUsing Icebreakers\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Delivery Tips and Tricks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUsing Visual Aids\u003c\/li\u003e\n\u003cli\u003eCreating Supporting Materials\u003c\/li\u003e\n\u003cli\u003eGauging When It\"s Time For A Break\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Keeping it Interactive\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEncouraging Discussion\u003c\/li\u003e\n\u003cli\u003eUsing Group Work\u003c\/li\u003e\n\u003cli\u003eThe Power of Post-It Notes\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Dealing with Difficult Participants\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Ground Rules\u003c\/li\u003e\n\u003cli\u003eChallenges and Solutions\u003c\/li\u003e\n\u003cli\u003eHandling Interruptions\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Tackling Tough Topics\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTough Stuff to Watch Out For\u003c\/li\u003e\n\u003cli\u003eAdjusting Your Material for a Sensitive Issue\u003c\/li\u003e\n\u003cli\u003eDealing with Sensitive Issues in the Workshop\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359407820863,"sku":"SSLU109","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU109_Train-The-Trainer_1.png?v=1590012086"},{"product_id":"trade-show-staff-training","title":"Trade Show Staff Training","description":"\u003cp class=\"ng-scope\"\u003eDeciding to attend a trade show is a large investment for any company. Preparation is essential: It’s better not to go to a trade show than to go unprepared. Every person in your booth is an ambassador to your company, make sure they are prepared. Trade show attendees usually plan a list of whom they're going to visit before ever entering the convention center doors, make sure you are on that list.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eMake sure your staff has the right tools to succeed with our Trade Show Staff Training course. A successful trade show will benefit your company on many levels. The most basic statistic is that it can cost half as much to close a sale made to a trade show lead as to one obtained through all other means. Get your staff trained and get to that trade show!\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Pre-Show Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePrepare for Physical Issues\u003c\/li\u003e\n\u003cli\u003eDeveloping a Great Elevator Speech\u003c\/li\u003e\n\u003cli\u003eSetting Up a Schedule\u003c\/li\u003e\n\u003cli\u003eConnect With Attendees\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Booth Characteristics and Setup\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eStand Out\u003c\/li\u003e\n\u003cli\u003eCreate a Booth Manual\/Checklist\u003c\/li\u003e\n\u003cli\u003eTechnology\u003c\/li\u003e\n\u003cli\u003eScout a High Traffic Area\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Booth Characteristics and Setup (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSignage\u003c\/li\u003e\n\u003cli\u003eMatch Your Brand\u003c\/li\u003e\n\u003cli\u003ePrivate Area\u003c\/li\u003e\n\u003cli\u003eFocus on a Message\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: During the Show (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCompany Objectives\u003c\/li\u003e\n\u003cli\u003eHighlighting Your Product\u003c\/li\u003e\n\u003cli\u003eDo Something Memorable\u003c\/li\u003e\n\u003cli\u003eSocial Media\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: During the Show (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eClassic Do’s and Don’ts\u003c\/li\u003e\n\u003cli\u003eGamification\u003c\/li\u003e\n\u003cli\u003eWalk the Floor\u003c\/li\u003e\n\u003cli\u003eKeep the Distractions Away\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Qualifying Visitors\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eKnow the Answer\u003c\/li\u003e\n\u003cli\u003eEngage With Qualifying Questions\u003c\/li\u003e\n\u003cli\u003eBody Language\u003c\/li\u003e\n\u003cli\u003eListening Skills\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Engaging the Right People\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eProspects\u003c\/li\u003e\n\u003cli\u003eTime Wasters (Catch and Release)\u003c\/li\u003e\n\u003cli\u003ePress\u003c\/li\u003e\n\u003cli\u003eCompetitors\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Eight: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: The Rules of Engagement (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eStart With an Open Ended Question\u003c\/li\u003e\n\u003cli\u003eRecord All Prospect Information\u003c\/li\u003e\n\u003cli\u003eBe Specific with Your Message\u003c\/li\u003e\n\u003cli\u003eGet a Commitment\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: The Rules of Engagement (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHave a Welcoming Environment\u003c\/li\u003e\n\u003cli\u003eThe Do’s and Don’ts of Business Cards\u003c\/li\u003e\n\u003cli\u003eObservational Skills\u003c\/li\u003e\n\u003cli\u003eWhen Not in the Booth\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: After the Show\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eReview Information and Rank Your Leads\u003c\/li\u003e\n\u003cli\u003eFollow up with Your Leads\u003c\/li\u003e\n\u003cli\u003eSend Information Promptly\u003c\/li\u003e\n\u003cli\u003eLessons Learned\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359427448895,"sku":"DEO-01-EMM-005","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/DEO-01-005_Trade_Show_Staff_Training_1.png?v=1590012085"},{"product_id":"top-10-sales-secrets","title":"Top 10 Sales Secrets","description":"\u003cp class=\"ng-scope\"\u003eNo one is born a sales person. No one has a special gift that makes customers buy products\/services. Everyone can however, learn how to sell successfully. By learning to communicate with customers, build lead lists, and sell the company’s services with authority, anyone can be a successful sales person.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWith our Top 10 Sales Secrets course, participants will discover the specifics of how to develop the traits that will make them successful sales people and how to build positive, long lasting relationships with their customers!\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Effective Traits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAssertiveness\u003c\/li\u003e\n\u003cli\u003eEmotional Intelligence\u003c\/li\u003e\n\u003cli\u003eSolve Problems\u003c\/li\u003e\n\u003cli\u003eClose\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Know Clients\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eResearch\u003c\/li\u003e\n\u003cli\u003eCustomer Values\u003c\/li\u003e\n\u003cli\u003eCustomer Needs\u003c\/li\u003e\n\u003cli\u003eAnticipate Needs\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Product\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eKnow Your Product\u003c\/li\u003e\n\u003cli\u003eBelieve in the Company\/Product\u003c\/li\u003e\n\u003cli\u003eBe Enthusiastic\u003c\/li\u003e\n\u003cli\u003eLink Product to Customer’s Values\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Leads\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSift Leads\u003c\/li\u003e\n\u003cli\u003eTime vs. Cost of Pursuing Leads\u003c\/li\u003e\n\u003cli\u003eLet Go of Leads Going Nowhere\u003c\/li\u003e\n\u003cli\u003eFocus on Positive Leads\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Authority\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDevelop Expertise\u003c\/li\u003e\n\u003cli\u003eKnow Your Competition\u003c\/li\u003e\n\u003cli\u003eContinue Education\u003c\/li\u003e\n\u003cli\u003eSolve Customer Problems Using Authority\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Build Trust\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTestimonials\u003c\/li\u003e\n\u003cli\u003eBe Transparent\u003c\/li\u003e\n\u003cli\u003eBe Genuine\u003c\/li\u003e\n\u003cli\u003eTake on Customers’ Point of View\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Relationships\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eListen Actively\u003c\/li\u003e\n\u003cli\u003eCommunicate Often\u003c\/li\u003e\n\u003cli\u003eRewards\u003c\/li\u003e\n\u003cli\u003eBuild New Relationships\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Communication\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBe Prepared, Not Scripted\u003c\/li\u003e\n\u003cli\u003eUse Humor\u003c\/li\u003e\n\u003cli\u003eBe Yourself\u003c\/li\u003e\n\u003cli\u003eThank and Reward\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Self-Motivation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eValue Your Work\u003c\/li\u003e\n\u003cli\u003eReward Achievements\u003c\/li\u003e\n\u003cli\u003eFocus on Success\u003c\/li\u003e\n\u003cli\u003eDo Not Procrastinate\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Goals\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSMART Goals\u003c\/li\u003e\n\u003cli\u003eLong-Term Goals\u003c\/li\u003e\n\u003cli\u003eShort-Term Goals\u003c\/li\u003e\n\u003cli\u003eTrack and Modify\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359433642047,"sku":"SSLU108","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU108_Top_10_Sales_Secrets_1.png?v=1590012077"},{"product_id":"time-management","title":"Time Management","description":"\u003cp class=\"ng-scope\"\u003ePersonal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThe Time Management course will cover strategies to help participants learn these crucial tools. Participants will be given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management. We'll cover all this and more during this course.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Benefits of a Healthy Balance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhy It\"s Important\u003c\/li\u003e\n\u003cli\u003eIncreased Productivity\u003c\/li\u003e\n\u003cli\u003eImproved Mental and Physical Health\u003c\/li\u003e\n\u003cli\u003eIncreased Morale\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Signs of an Imbalance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHealth Risks\u003c\/li\u003e\n\u003cli\u003eAbsenteeism\u003c\/li\u003e\n\u003cli\u003eBurnout\u003c\/li\u003e\n\u003cli\u003eStress\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Employer Resources\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOffer More Employee Control\u003c\/li\u003e\n\u003cli\u003eAsk Employees for Suggestions\u003c\/li\u003e\n\u003cli\u003eEmployee Assistance Program (EAP)\u003c\/li\u003e\n\u003cli\u003eReward Your Staff\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Tips in Time Management\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Urgent\/Important Matrix\u003c\/li\u003e\n\u003cli\u003eLearn to Say No\u003c\/li\u003e\n\u003cli\u003eStay Flexible\u003c\/li\u003e\n\u003cli\u003e80\/20 Rule\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Goal Setting\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Three Ps\u003c\/li\u003e\n\u003cli\u003eSMART Goals\u003c\/li\u003e\n\u003cli\u003eVisualization\u003c\/li\u003e\n\u003cli\u003ePrioritizing Your Goals\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Benefits of a Healthy Balance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhy It\"s Important\u003c\/li\u003e\n\u003cli\u003eIncreased Productivity\u003c\/li\u003e\n\u003cli\u003eImproved Mental and Physical Health\u003c\/li\u003e\n\u003cli\u003eIncreased Morale\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Signs of an Imbalance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHealth Risks\u003c\/li\u003e\n\u003cli\u003eAbsenteeism\u003c\/li\u003e\n\u003cli\u003eBurnout\u003c\/li\u003e\n\u003cli\u003eStress\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Employer Resources\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOffer More Employee Control\u003c\/li\u003e\n\u003cli\u003eAsk Employees for Suggestions\u003c\/li\u003e\n\u003cli\u003eEmployee Assistance Program (EAP)\u003c\/li\u003e\n\u003cli\u003eReward Your Staff\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Tips in Time Management\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Urgent\/Important Matrix\u003c\/li\u003e\n\u003cli\u003eLearn to Say No\u003c\/li\u003e\n\u003cli\u003eStay Flexible\u003c\/li\u003e\n\u003cli\u003e80\/20 Rule\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Goal Setting\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Three Ps\u003c\/li\u003e\n\u003cli\u003eSMART Goals\u003c\/li\u003e\n\u003cli\u003eVisualization\u003c\/li\u003e\n\u003cli\u003ePrioritizing Your Goals\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359694180415,"sku":"SSLU107","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU107_Time_Management_1.png?v=1590012076"},{"product_id":"virtual-team-building-and-management","title":"Virtual Team Building And Management","description":"\u003cp class=\"ng-scope\"\u003eThere were an estimated one billion virtual workers in 2017, and the number is expected to continue climbing well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow the Sun production environment.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWith a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building And Management will give participants the knowledge to work with these challenges and succeed in a growing global workforce.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Setting Up Your Virtual Team (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eChoose Self-Motivated People with Initiative\u003c\/li\u003e\n\u003cli\u003eFace to Face Meeting At First\u003c\/li\u003e\n\u003cli\u003eDiversity Will Add Value\u003c\/li\u003e\n\u003cli\u003eExperienced with Technology\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Two: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Setting Up Your Virtual Team (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePersonality Can Count as Much as Skills\u003c\/li\u003e\n\u003cli\u003eRules of Engagement\u003c\/li\u003e\n\u003cli\u003eSetting up Ground Rules\u003c\/li\u003e\n\u003cli\u003eIcebreakers and Introductions\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Three: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Virtual Team Meetings\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eScheduling Will Always be an Issue\u003c\/li\u003e\n\u003cli\u003eHave a Clear Objective and Agenda\u003c\/li\u003e\n\u003cli\u003eSolicit Additional Topics in Advance\u003c\/li\u003e\n\u003cli\u003eDiscourage Just Being Status Reports\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Four: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Communication (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEarly and Often\u003c\/li\u003e\n\u003cli\u003eRules of Responsiveness\u003c\/li\u003e\n\u003cli\u003eFace to Face When Possible\u003c\/li\u003e\n\u003cli\u003eChoose the Best Tool\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Five: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Communication (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBe Honest and Clear\u003c\/li\u003e\n\u003cli\u003eStay in Constant Contact\u003c\/li\u003e\n\u003cli\u003eDon\"t Make Assumptions\u003c\/li\u003e\n\u003cli\u003eSetup Email Protocols\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Six: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Building Trust\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTrust Your Team and They Will Trust You\u003c\/li\u003e\n\u003cli\u003eBe Aware of \"Us vs. Them\" Territorial Issues\u003c\/li\u003e\n\u003cli\u003eShare Best Practices\u003c\/li\u003e\n\u003cli\u003eCreate a Sense of Ownership\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Seven: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Cultural Issues\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRespect and Embrace Differences\u003c\/li\u003e\n\u003cli\u003eBe Aware of Different Work Styles\u003c\/li\u003e\n\u003cli\u003eKnow Your Team Members Cultural Background\u003c\/li\u003e\n\u003cli\u003eDealing With Stereotypes\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Eight: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: To Succeed With a Virtual Team\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSet Clear Goals\u003c\/li\u003e\n\u003cli\u003eCreate a SOP\"s\u003c\/li\u003e\n\u003cli\u003eBuild a Team Culture\u003c\/li\u003e\n\u003cli\u003eProvide Timely Feedback\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Nine: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Dealing With Poor Team Players\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eManage Their Results, Not Their Activities\u003c\/li\u003e\n\u003cli\u003eBe Proactive Not of Reactive\u003c\/li\u003e\n\u003cli\u003eCheck in Often\u003c\/li\u003e\n\u003cli\u003eRemove Them\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Ten: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Choosing the Right Tools\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCommunication Software\u003c\/li\u003e\n\u003cli\u003eCollaboration and Sharing Tools\u003c\/li\u003e\n\u003cli\u003eProject Management Software\u003c\/li\u003e\n\u003cli\u003eUse Whatever Works for You and Your Team\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Eleven: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359709220927,"sku":"SSLU110","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU110_Virtual_Team_Building_And_Management_1.png?v=1590012095"},{"product_id":"telephone-etiquette","title":"Telephone Etiquette","description":"\u003cp class=\"ng-scope\"\u003ePhone etiquette is a highly valuable tool to have in an employee's skill-set, and our Telephone Etiquette course will help provide those skills. This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThrough our Telephone Etiquette course, participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole. Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this course a great investment.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Aspects of Phone Etiquette\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePhrasing\u003c\/li\u003e\n\u003cli\u003eTone of Voice\u003c\/li\u003e\n\u003cli\u003eSpeaking Clearly\u003c\/li\u003e\n\u003cli\u003eListen to the Caller\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Using Proper Phone Language\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePlease and Thank You\u003c\/li\u003e\n\u003cli\u003eDo Not Use Slang\u003c\/li\u003e\n\u003cli\u003eAvoid Using the Term “You”\u003c\/li\u003e\n\u003cli\u003eEmphasize What You Can Do, Not What You Can’t\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Eliminate Phone Distractions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAvoid Eating or Drinking\u003c\/li\u003e\n\u003cli\u003eMinimize Multi-Tasking\u003c\/li\u003e\n\u003cli\u003eRemove Office Distractions\u003c\/li\u003e\n\u003cli\u003eDo Not Let Others Interrupt\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Inbound Calls\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAvoid Long Greeting Messages\u003c\/li\u003e\n\u003cli\u003eIntroduce Yourself\u003c\/li\u003e\n\u003cli\u003eFocus on Their Needs\u003c\/li\u003e\n\u003cli\u003eBe Patient\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Outbound Calls\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBe Prepared\u003c\/li\u003e\n\u003cli\u003eIdentify Yourself and Your Company\u003c\/li\u003e\n\u003cli\u003eGive Them the Reason for the Call\u003c\/li\u003e\n\u003cli\u003eKeep Caller Information Private\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Handling Rude or Angry Callers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eStay Calm\u003c\/li\u003e\n\u003cli\u003eListen to the Needs\u003c\/li\u003e\n\u003cli\u003eNever Interrupt\u003c\/li\u003e\n\u003cli\u003eIdentify What You Can Do For Them\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Handling Interoffice Calls\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTransferring Calls\u003c\/li\u003e\n\u003cli\u003ePlacing Callers on Hold\u003c\/li\u003e\n\u003cli\u003eTaking Messages\u003c\/li\u003e\n\u003cli\u003eEnd the Conversation\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Handling Voicemail Messages\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEnsure the Voice Mail Has a Proper Greeting\u003c\/li\u003e\n\u003cli\u003eAnswer Important Messages Right Away\u003c\/li\u003e\n\u003cli\u003eEnsure Messages are Delivered to the Right Person\u003c\/li\u003e\n\u003cli\u003eWhen Leaving A Message for Others...\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Methods of Training Employees\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGroup Training\u003c\/li\u003e\n\u003cli\u003eOne-on-One Training\u003c\/li\u003e\n\u003cli\u003ePeer Training\u003c\/li\u003e\n\u003cli\u003eJob Shadowing\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Correcting Poor Telephone Etiquette\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eScreening Calls\u003c\/li\u003e\n\u003cli\u003eEmployee Evaluations\u003c\/li\u003e\n\u003cli\u003ePeer Monitoring\u003c\/li\u003e\n\u003cli\u003eCustomer Surveys\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359715577919,"sku":"SSLU105","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU105_Telephone_Etiquette_1.png?v=1590012070"},{"product_id":"teamwork-and-team-building","title":"Teamwork And Team Building","description":"\u003cp class=\"ng-scope\"\u003eFor most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThe Teamwork And Team Building course will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Defining Success\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is a Team?\u003c\/li\u003e\n\u003cli\u003eAn Overview of Tuckman and Jensen’s Four-Phase Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Types of Teams\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Traditional Team\u003c\/li\u003e\n\u003cli\u003eSelf-Directed Teams\u003c\/li\u003e\n\u003cli\u003eE-Teams\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: The First Stage of Team Development - Forming\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHallmarks of This Stage\u003c\/li\u003e\n\u003cli\u003eWhat To Do As A Leader\u003c\/li\u003e\n\u003cli\u003eWhat To Do As A Follower\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: The Second Stage of Team Development - Storming\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Hallmarks of This Stage\u003c\/li\u003e\n\u003cli\u003eWhat To Do As A Leader\u003c\/li\u003e\n\u003cli\u003eWhat To Do As A Follower\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: The Third Stage of Team Development - Norming\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Hallmarks of This Stage\u003c\/li\u003e\n\u003cli\u003eWhat To Do As A Leader\u003c\/li\u003e\n\u003cli\u003eWhat To Do As A Follower\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: The Fourth Stage of Team Development - Performing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHallmarks of this Stage\u003c\/li\u003e\n\u003cli\u003eWhat To Do As A Leader\u003c\/li\u003e\n\u003cli\u003eWhat To Do As A Follower\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Team Building Activities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Benefits and Disadvantages\u003c\/li\u003e\n\u003cli\u003eTeam-Building Activities That Won’t Make People Cringe\u003c\/li\u003e\n\u003cli\u003eChoosing a Location for Team-Building\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Making the Most of Team Meetings\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSetting the Time and the Place\u003c\/li\u003e\n\u003cli\u003eTrying the 50-Minute Meeting\u003c\/li\u003e\n\u003cli\u003eUsing Celebrations of All Sizes\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Solving Problems as a Team\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Six Thinking Hats\u003c\/li\u003e\n\u003cli\u003eEncouraging Brainstorming\u003c\/li\u003e\n\u003cli\u003eBuilding Consensus\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Encouraging Teamwork\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSome Things to Do\u003c\/li\u003e\n\u003cli\u003eSome Things to Avoid\u003c\/li\u003e\n\u003cli\u003eSome Things to Consider\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359722983487,"sku":"SSLU104","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU104_Teamwork_And_Team_Building_1.png?v=1590012069"},{"product_id":"team-building-for-managers","title":"Team Building For Managers","description":"\u003cp class=\"ng-scope\"\u003eTeamwork is a part of everyday business life. Whether it's virtual, in the office, or on the road, we are often expected to be a functional part of a team. Having a strong team benefits every organization and will lead to more successes than not. Teamwork is how participants will elevate that event or project from just OK to great!\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThrough our Team Building For Managers course, participants will be encouraged to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. They will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member. Activities that build camaraderie, develop problem solving skills, and stimulate interaction will give participants what is needed to be a great team member.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: What Are The Benefits Of Team Building?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBetter Communication And Conflict Resolution\u003c\/li\u003e\n\u003cli\u003eEffectiveness\u003c\/li\u003e\n\u003cli\u003eMotivation\u003c\/li\u003e\n\u003cli\u003eCamaraderie\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Types Of Team Building\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGames\u003c\/li\u003e\n\u003cli\u003eActivities\u003c\/li\u003e\n\u003cli\u003eEducation\u003c\/li\u003e\n\u003cli\u003eSocial Gatherings\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Creating Team Chemistry\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGames For Introductions\u003c\/li\u003e\n\u003cli\u003eGames To Build Camaraderie\u003c\/li\u003e\n\u003cli\u003eGames For Problem Solving\u003c\/li\u003e\n\u003cli\u003eGames To Stimulate Interaction\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Improving Team Strength\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGames To Build Trust\u003c\/li\u003e\n\u003cli\u003eGames To Motivate\u003c\/li\u003e\n\u003cli\u003eGames To Build Communication\u003c\/li\u003e\n\u003cli\u003eGames For Conflict Resolution\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Engagement and Collaboration Activities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eActivities To Build Camaraderie\u003c\/li\u003e\n\u003cli\u003eActivities For Idea Sharing\u003c\/li\u003e\n\u003cli\u003eActivities To Build Trust\u003c\/li\u003e\n\u003cli\u003eActivities To Stimulate Interaction\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Building a Great Team Identity\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eActivities To Motivate\u003c\/li\u003e\n\u003cli\u003eActivities To Improve Working Together\u003c\/li\u003e\n\u003cli\u003eActivities To Build Communication\u003c\/li\u003e\n\u003cli\u003eActivities For Conflict Resolution\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Social Gathering\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSinging \/ Karaoke\u003c\/li\u003e\n\u003cli\u003eDinner \/ Pot Lucks\u003c\/li\u003e\n\u003cli\u003ePhysical Activities\u003c\/li\u003e\n\u003cli\u003eMeetings\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Common Mistakes When Team Building\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eLetting Cliques Develop\u003c\/li\u003e\n\u003cli\u003eNot Delegating Tasks\u003c\/li\u003e\n\u003cli\u003eRewarding In Private \/ Criticizing In Public\u003c\/li\u003e\n\u003cli\u003eDisjointed Plans Of Grandeur\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Formatting A Team Building Plan\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDefine The Goal\u003c\/li\u003e\n\u003cli\u003eConsult Team Members\u003c\/li\u003e\n\u003cli\u003eResearch And Create Structure\u003c\/li\u003e\n\u003cli\u003eKeep It Fun\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Evaluations and Improvements\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWas The Goal Met?\u003c\/li\u003e\n\u003cli\u003eWas The Team Building Cohesive?\u003c\/li\u003e\n\u003cli\u003eWhat Did The Team Think Of The Team Building?\u003c\/li\u003e\n\u003cli\u003eHow Can The Team Building Be Improved For Next Time?\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359733796927,"sku":"SSLU103","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU103_Team_Building_For_Managers_1.png?v=1590012065"},{"product_id":"talent-management","title":"Talent Management","description":"\u003cp class=\"ng-scope\"\u003eEvery company wants to have the best and brightest employees, and with Talent Management that can be achieved. With a company's workforce generally being its highest cost, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce, and attracting better and more skilled new hires.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWe all know that training and retraining is expensive, and our Talent Management course will reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority. Having a talented group of employees has always been a key to success; it will translate into better performance and higher productivity. Talent Management is the investment that will pay dividends for years to come.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Defining Talent\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is Talent Management\u003c\/li\u003e\n\u003cli\u003eTypes of Talent\u003c\/li\u003e\n\u003cli\u003eSkills and Knowledge Defined\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Understanding Talent Management\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGuidelines\u003c\/li\u003e\n\u003cli\u003eImportance \u0026amp; Benefits\u003c\/li\u003e\n\u003cli\u003eChallenges\u003c\/li\u003e\n\u003cli\u003eKey Elements to Developing a Winning Strategy\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Performance Management\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePerformance Management Defined\u003c\/li\u003e\n\u003cli\u003eBenefits\u003c\/li\u003e\n\u003cli\u003eHow to Keep Your Employees Motivated\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Talent Reviews\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003e360 Degree Feedback\u003c\/li\u003e\n\u003cli\u003eTalent Calibration\u003c\/li\u003e\n\u003cli\u003eMaintaining an Effective Work Force\u003c\/li\u003e\n\u003cli\u003eLooking to the Future\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Succession \u0026amp; Career Planning\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is Succession Planning?\u003c\/li\u003e\n\u003cli\u003eDeveloping a Plan\u003c\/li\u003e\n\u003cli\u003eExecuting the Plan\u003c\/li\u003e\n\u003cli\u003eOvercoming Roadblocks\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Engagement\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEmployee Engagement\u003c\/li\u003e\n\u003cli\u003eGenerating Engagement\u003c\/li\u003e\n\u003cli\u003eInfluences\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Competency Assessments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCompetency Assessment Defined\u003c\/li\u003e\n\u003cli\u003eImplementation\u003c\/li\u003e\n\u003cli\u003eFinal Destination\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Coaching, Training \u0026amp; Development\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSetting Goals\u003c\/li\u003e\n\u003cli\u003eDeveloping Options\u003c\/li\u003e\n\u003cli\u003eProviding Feedback\u003c\/li\u003e\n\u003cli\u003eWrapping Up\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Do\"s and Don\"ts\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDo\"s \u0026amp; Don\"ts\u003c\/li\u003e\n\u003cli\u003eTips for Talent Management\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Employee Retention\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGoals and Motivation\u003c\/li\u003e\n\u003cli\u003eThe Expectancy Theory\u003c\/li\u003e\n\u003cli\u003eObject Oriented Theory\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359743234111,"sku":"SSLU102","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU102_Talent_Management_1.png?v=1590012062"},{"product_id":"taking-initiative","title":"Taking Initiative","description":"\u003cp class=\"ng-scope\"\u003eTaking the initiative is a crucial step in moving forward in our professional and personal lives. By showing initiative, it reflects us in a positive light to others as well as builds our own self-esteem. If we want something to happen, we need to make it happen. That is what initiative is all about. Take opportunities and run with them. Do not let excuses cause you to miss out on amazing opportunities. See what you want, believe what you want, and make it happen.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWith our Taking Initiative course, participants will learn what initiative is, how to take it on, the advantages of it, and when to know one's place. By enrolling in this course, participants will be taking the first step in making something positive happen for them! Now that is initiative!\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: What is Initiative?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDefinition\u003c\/li\u003e\n\u003cli\u003eBenefits, Personal and Professional\u003c\/li\u003e\n\u003cli\u003eWhy People Do Not Take Initiative\u003c\/li\u003e\n\u003cli\u003eMake Initiative a Priority\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Know Clients\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBe Open Minded\u003c\/li\u003e\n\u003cli\u003eBe Adaptable\u003c\/li\u003e\n\u003cli\u003eMaking Decisions\u003c\/li\u003e\n\u003cli\u003eTake Responsibility\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Recognize When You Can Step In\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eKnow Your Strengths and Skills\u003c\/li\u003e\n\u003cli\u003eGo the Extra Mile\u003c\/li\u003e\n\u003cli\u003eListen Carefully\u003c\/li\u003e\n\u003cli\u003eFill in the Gaps\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Recognize When You Can Go Outside the Normal\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eConsider Culture and Values Before Acting\u003c\/li\u003e\n\u003cli\u003eIs It in the Scope of Your Authority?\u003c\/li\u003e\n\u003cli\u003eCommunicate Ideas\u003c\/li\u003e\n\u003cli\u003eAct on Solutions\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Weighing the Consequences\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAsk Questions\u003c\/li\u003e\n\u003cli\u003eRisk, Impact, or Cost Analysis\u003c\/li\u003e\n\u003cli\u003eIs Authorization Necessary?\u003c\/li\u003e\n\u003cli\u003eWhen Risks Are Too High\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Good or Bad\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Good\u003c\/li\u003e\n\u003cli\u003eThe Bad\u003c\/li\u003e\n\u003cli\u003eDevelop Judgment\u003c\/li\u003e\n\u003cli\u003eAvoid Acting on Emotion\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Confidence\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAre You Confident?\u003c\/li\u003e\n\u003cli\u003eBuild Confidence\u003c\/li\u003e\n\u003cli\u003ePositive Thinking\u003c\/li\u003e\n\u003cli\u003eVisualization\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Find Opportunities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eInternal Opportunities\u003c\/li\u003e\n\u003cli\u003eExternal Opportunities\u003c\/li\u003e\n\u003cli\u003eApply Core Competencies\u003c\/li\u003e\n\u003cli\u003eWhat Problems Exist, and Will They Grow?\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Be Persistent\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHandle Setbacks\u003c\/li\u003e\n\u003cli\u003eManage Change\u003c\/li\u003e\n\u003cli\u003eModify Ideas When Necessary\u003c\/li\u003e\n\u003cli\u003eMove Forward\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Balance Initiative and Restraint\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eConsider the Work Involved in an Idea\u003c\/li\u003e\n\u003cli\u003eDevelop Emotional Intelligence\u003c\/li\u003e\n\u003cli\u003eKnow the Buy-in of Stakeholders\u003c\/li\u003e\n\u003cli\u003eDo Not Push All Ideas Forward\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359750017087,"sku":"SSLU101","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU101_Taking_Initiative_1.png?v=1590012060"},{"product_id":"supervising-others","title":"Supervising Others","description":"\u003cp class=\"ng-scope\"\u003eSupervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThe Supervising Others course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Setting Expectations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDefining the Requirements\u003c\/li\u003e\n\u003cli\u003eIdentifying Opportunities for Improvement and Growth\u003c\/li\u003e\n\u003cli\u003eSetting Verbal Expectations\u003c\/li\u003e\n\u003cli\u003ePutting Expectations in Writing\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Setting Goals\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUnderstanding Cascading Goals\u003c\/li\u003e\n\u003cli\u003eThe SMART Way\u003c\/li\u003e\n\u003cli\u003eHelping Others Set Goals\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Assigning Work\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGeneral Principles\u003c\/li\u003e\n\u003cli\u003eThe Dictatorial Approach\u003c\/li\u003e\n\u003cli\u003eThe Apple-Picking Approach\u003c\/li\u003e\n\u003cli\u003eThe Collaborative Approach\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Degrees of Delegation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eLevel One: Complete Supervision\u003c\/li\u003e\n\u003cli\u003eLevel Two: Partial Supervision\u003c\/li\u003e\n\u003cli\u003eLevel Three: Complete Independence\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Implementing Delegation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDeciding to Delegate\u003c\/li\u003e\n\u003cli\u003eTo Whom Should You Delegate?\u003c\/li\u003e\n\u003cli\u003eProviding Instructions\u003c\/li\u003e\n\u003cli\u003eMonitoring the Results\u003c\/li\u003e\n\u003cli\u003eTroubleshooting Delegation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Providing Feedback\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCharacteristics of Good Feedback\u003c\/li\u003e\n\u003cli\u003eFeedback Delivery Tools\u003c\/li\u003e\n\u003cli\u003eInformal Feedback\u003c\/li\u003e\n\u003cli\u003eFormal Feedback\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Managing Your Time\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe 80\/20 Rule\u003c\/li\u003e\n\u003cli\u003ePrioritizing with the Urgent-Important Matrix\u003c\/li\u003e\n\u003cli\u003eUsing a Productivity Journal\u003c\/li\u003e\n\u003cli\u003eUsing Routines and Rituals to Simplify Your Workday\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Resolving Conflict\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUsing a Conflict Resolution Process\u003c\/li\u003e\n\u003cli\u003eMaintaining Fairness\u003c\/li\u003e\n\u003cli\u003eSeeking Help from Within the Team\u003c\/li\u003e\n\u003cli\u003eSeeking Help from Outside the Team\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Tips for Special Situations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat to Do If You've Been Promoted from within the Team\u003c\/li\u003e\n\u003cli\u003eWhat to Do If You're Leading a Brand New Team\u003c\/li\u003e\n\u003cli\u003eWhat to Do if You're Taking on an Established Team\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: A Survival Guide for the New Supervisor\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAsk the Right Questions of the Right People\u003c\/li\u003e\n\u003cli\u003eGo to Gemba\u003c\/li\u003e\n\u003cli\u003eKeep Learning!\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359757750335,"sku":"SSLU100","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU100_Supervising_Others_1.png?v=1590012058"},{"product_id":"social-learning","title":"Social Learning","description":"\u003cp class=\"ng-scope\"\u003eSocial Learning is an effective way to train your employees through modeling positive behaviors. It is a great way to promote cohesion and involvement as it builds a culture of learning. Participants will learn the best way to conduct role plays, share best practices, and provide constant and immediate feedback.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWith our Social Learning course, participants will be creating learning communities that benefit every aspect of your organization. Participants will learn new behaviors through observation and modeling and be instilled with a passion for learning.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Setting the Right Group Dynamic (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCommunicating\u003c\/li\u003e\n\u003cli\u003eCollaborating\u003c\/li\u003e\n\u003cli\u003eSharing of Best Practices\u003c\/li\u003e\n\u003cli\u003eRefining Ideas\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Two: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Setting the Right Group Dynamic (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDiversity Builds Knowledge\u003c\/li\u003e\n\u003cli\u003eSocial Interactions\u003c\/li\u003e\n\u003cli\u003ePeople Are Different\u003c\/li\u003e\n\u003cli\u003eDealing With Difficult People\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Three: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Develop a Social Learning Culture at Work (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eMaking the Connection\u003c\/li\u003e\n\u003cli\u003eTagging Star Employees\u003c\/li\u003e\n\u003cli\u003eRecognizing Teaching Movements\u003c\/li\u003e\n\u003cli\u003eCulture of Questioning\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Four: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Develop a Social Learning Culture at Work (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSafe to Share Environment\u003c\/li\u003e\n\u003cli\u003eInstilling a Passion for Learning\u003c\/li\u003e\n\u003cli\u003eInstill a Sense of Sharing\u003c\/li\u003e\n\u003cli\u003eLearning in the Social Unit\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Five: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Develop a Social Learning Culture at Work (III)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRemove Fear of Feedback or Criticism\u003c\/li\u003e\n\u003cli\u003eCreating a Social Unit\u003c\/li\u003e\n\u003cli\u003eImitation and Modeling\u003c\/li\u003e\n\u003cli\u003eEmpowering Learners\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Six: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Role Playing (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentify Work Related Scenarios\u003c\/li\u003e\n\u003cli\u003eAdd Variables\u003c\/li\u003e\n\u003cli\u003eAssign Roles\u003c\/li\u003e\n\u003cli\u003ePrepare Role-Players\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Seven: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Role Playing (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAct it Out\u003c\/li\u003e\n\u003cli\u003eDebrief\u003c\/li\u003e\n\u003cli\u003eMirror Good Examples\u003c\/li\u003e\n\u003cli\u003eGeneral Role Playing Tips\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Eight: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Utilizing the Right Tools (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eMentoring\u003c\/li\u003e\n\u003cli\u003eSocial Media\u003c\/li\u003e\n\u003cli\u003eCritical Thinking\u003c\/li\u003e\n\u003cli\u003eGamification\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Nine: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Utilizing the Right Tools (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRelevant Resources Selection\u003c\/li\u003e\n\u003cli\u003eJob Shadowing\u003c\/li\u003e\n\u003cli\u003eKnowledge Management\u003c\/li\u003e\n\u003cli\u003eSocial Facilitation\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Ten: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Modeling and Observational Learning\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eInspired by Leaders\u003c\/li\u003e\n\u003cli\u003eBoosting Self-Efficacy\u003c\/li\u003e\n\u003cli\u003ePeer Role Models\u003c\/li\u003e\n\u003cli\u003eGenerating Engagement\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Eleven: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359770595391,"sku":"SSLU097","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU097_Social_Learning_1.png?v=1590012048"},{"product_id":"social-intelligence","title":"Social Intelligence","description":"\u003cp class=\"ng-scope\"\u003eSocial Intelligence is about understanding your environment and having a positive influence. Participants will become more confident in their social situations by learning how to express and interpret social cues. They will create positive connections and increase their influence during social situations.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eIncreasing Social Intelligence will provide benefits throughout their professional and personal lives. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give participants the advantage in their interactions. Social interactions are a two way street, know the rules of the road!\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cform method=\"post\" name=\"course_form\" class=\"form-horizational ng-pristine ng-valid\" action=\"http:\/\/ebsi.learnupon.com\/courses\/330275\/details\" post-form-no-ajax=\"\"\u003e\n\u003cdiv class=\"card\"\u003e\n\u003csection\u003e\u003cmain\u003e\n\u003cdiv class=\"ng-scope\" ng-if=\"!!course.objectives\"\u003e\n\u003cdiv class=\"ck-editor-content ng-binding\" bind-html-compile=\"course.objectives\" trust=\"\"\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Increase Your Self-Awareness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRemove or Limit Self-Deception\u003c\/li\u003e\n\u003cli\u003eAsk for Feedback\u003c\/li\u003e\n\u003cli\u003eBe Open to Change\u003c\/li\u003e\n\u003cli\u003eReflect on Your Actions\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: The Keys to Empathy\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eListening and Paying Attention\u003c\/li\u003e\n\u003cli\u003eDon’t Judge\u003c\/li\u003e\n\u003cli\u003eShift Your View\u003c\/li\u003e\n\u003cli\u003eDon’t Show Fake Emotions\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Active Listening\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAttunement\u003c\/li\u003e\n\u003cli\u003eDon’t Jump to Conclusions\u003c\/li\u003e\n\u003cli\u003eShift your Focus\u003c\/li\u003e\n\u003cli\u003eDon’t Discount Feelings\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Insight on Behavior\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePerception\u003c\/li\u003e\n\u003cli\u003eFacts vs. Emotion\u003c\/li\u003e\n\u003cli\u003eOnline Communication\u003c\/li\u003e\n\u003cli\u003eListen and Watch More\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Interpersonal Communication\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGive Respect and Trust\u003c\/li\u003e\n\u003cli\u003eBe Consistent\u003c\/li\u003e\n\u003cli\u003eAlways Keep Your Cool\u003c\/li\u003e\n\u003cli\u003eObserving Body Language\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Social Cues (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRecognize Social Situations\u003c\/li\u003e\n\u003cli\u003eThe Eyes Have It\u003c\/li\u003e\n\u003cli\u003eNon-Verbal Cues\u003c\/li\u003e\n\u003cli\u003eVerbal Cues\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Social Cues (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSpectrum of Cues\u003c\/li\u003e\n\u003cli\u003eReview and Reflect\u003c\/li\u003e\n\u003cli\u003eBeing Adaptable and Flexible\u003c\/li\u003e\n\u003cli\u003ePersonal Space\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Conversation Skills\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCurrent Events\u003c\/li\u003e\n\u003cli\u003eConversation Topics\u003c\/li\u003e\n\u003cli\u003eCues to Watch For\u003c\/li\u003e\n\u003cli\u003eGive People Your Attention\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eModule Four: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Body Language\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBe Aware of Your Movements\u003c\/li\u003e\n\u003cli\u003eIt’s Not What You Say, It’s How You Say It\u003c\/li\u003e\n\u003cli\u003eOpen Vs. Closed Body Language\u003c\/li\u003e\n\u003cli\u003eCommunicate with Power\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Building Rapport\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTake the High Road\u003c\/li\u003e\n\u003cli\u003eForget About Yourself\u003c\/li\u003e\n\u003cli\u003eRemembering People\u003c\/li\u003e\n\u003cli\u003eAsk Good Questions\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"text-center\"\u003e\u003cbutton class=\"btn btn-default mt-24 ng-binding\" ng-click=\"setObjectives()\"\u003eEdit Objectives\u003c\/button\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/main\u003e\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/form\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359781277759,"sku":"SSLU096","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU096_Social_Intelligence_1.png?v=1590012046"},{"product_id":"self-leadership","title":"Self-Leadership","description":"\u003cp class=\"ng-scope\"\u003eAs we grow, we learn to become leaders. Being a leader is natural for some, and learned for others. No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWith our Self-Leadership course, participants will discover the specifics of how to be a better leader for themselves and for others. Participants will be able to guide themselves in positives ways, which equals success!\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: What Is Self-Leadership?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSources\u003c\/li\u003e\n\u003cli\u003eBefore, During and After Action\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Motivators\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eNeed for Autonomy \u0026amp; Self-Efficacy\u003c\/li\u003e\n\u003cli\u003eExternal \u0026amp; Internal Factors\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Behavior Focus (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eFocusers and Reminders\u003c\/li\u003e\n\u003cli\u003eCues \u0026amp; Self-Observation\u003c\/li\u003e\n\u003cli\u003eGoal Setting\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Behavior Focus (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePurpose\u003c\/li\u003e\n\u003cli\u003eReward \u0026amp; Punishment\u003c\/li\u003e\n\u003cli\u003ePractice\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Natural Rewards\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDefinition\u003c\/li\u003e\n\u003cli\u003eCompetence\u003c\/li\u003e\n\u003cli\u003ePurpose and Self-Control\u003c\/li\u003e\n\u003cli\u003eLife Activities\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Constructive Thinking     \u003c\/strong\u003e  \u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePositive Thinking             \u003c\/li\u003e\n\u003cli\u003eSelf-Talk              \u003c\/li\u003e\n\u003cli\u003eAware of Personal Beliefs and Assumptions       \u003c\/li\u003e\n\u003cli\u003eOpportunity Thinking    \u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions              \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Well-Being (I)    \u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEmotional Intelligence  \u003c\/li\u003e\n\u003cli\u003eStress Management      \u003c\/li\u003e\n\u003cli\u003eOptimism           \u003c\/li\u003e\n\u003cli\u003eFun and Happiness         \u003c\/li\u003e\n\u003cli\u003eCase Study   \u003c\/li\u003e\n\u003cli\u003eReview Questions           \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Well-Being (II)  \u003c\/strong\u003e   \u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eFitness \u003c\/li\u003e\n\u003cli\u003eDiet       \u003c\/li\u003e\n\u003cli\u003eSleep    \u003c\/li\u003e\n\u003cli\u003ePersonal Effectiveness \u003c\/li\u003e\n\u003cli\u003eCase Study         \u003c\/li\u003e\n\u003cli\u003eReview Questions              \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Individuality    \u003c\/strong\u003e        \u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePersonality        \u003c\/li\u003e\n\u003cli\u003eLocus of Control              \u003c\/li\u003e\n\u003cli\u003eSelf-Monitor     \u003c\/li\u003e\n\u003cli\u003eAutonomy         \u003c\/li\u003e\n\u003cli\u003eCase Study         \u003c\/li\u003e\n\u003cli\u003eReview Questions               \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Personal Application \u003c\/strong\u003e            \u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDiversity             \u003c\/li\u003e\n\u003cli\u003ePersonal Problems         \u003c\/li\u003e\n\u003cli\u003eWorkplace Problems     \u003c\/li\u003e\n\u003cli\u003eSocial Responsibility       \u003c\/li\u003e\n\u003cli\u003eCase Study         \u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359794024511,"sku":"SSLU125","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU125_Self_Leadership_1.png?v=1590012035"},{"product_id":"sales-fundamentals","title":"Sales Fundamentals","description":"\u003cp class=\"ng-scope\"\u003eAlthough the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThe Sales Fundamentals course will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale. Participants will become more confident, handle objections, and learning how to be a great closer.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Understanding the Talk\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTypes of Sales\u003c\/li\u003e\n\u003cli\u003eCommon Sales Approaches\u003c\/li\u003e\n\u003cli\u003eGlossary of Common Terms\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Getting Prepared to Make the Call\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentifying Your Contact Person\u003c\/li\u003e\n\u003cli\u003ePerforming a Needs Analysis\u003c\/li\u003e\n\u003cli\u003eCreating Potential Solutions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Creative Openings\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eA Basic Opening for Warm Calls\u003c\/li\u003e\n\u003cli\u003eWarming up Cold Calls\u003c\/li\u003e\n\u003cli\u003eUsing the Referral Opening\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Making Your Pitch\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eFeatures and Benefits\u003c\/li\u003e\n\u003cli\u003eOutlining Your Unique Selling Position\u003c\/li\u003e\n\u003cli\u003eThe Burning Question That Every Customer Wants Answered\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Handling Objections\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCommon Types of Objections\u003c\/li\u003e\n\u003cli\u003eBasic Strategies\u003c\/li\u003e\n\u003cli\u003eAdvanced Strategies\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Sealing the Deal\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUnderstanding When It's Time to Close\u003c\/li\u003e\n\u003cli\u003ePowerful Closing Techniques\u003c\/li\u003e\n\u003cli\u003eThings to Remember\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Following Up\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThank You Notes\u003c\/li\u003e\n\u003cli\u003eResolving Customer Service Issues\u003c\/li\u003e\n\u003cli\u003eStaying in Touch\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Setting Goals\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Importance of Sales Goals\u003c\/li\u003e\n\u003cli\u003eSetting SMART Goals\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Managing Your Data\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eChoosing a System That Works for You\u003c\/li\u003e\n\u003cli\u003eUsing Computerized Systems\u003c\/li\u003e\n\u003cli\u003eUsing Manual Systems\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Using a Prospect Board\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Layout of a Prospect Board\u003c\/li\u003e\n\u003cli\u003eHow to Use Your Prospect Board\u003c\/li\u003e\n\u003cli\u003eA Day in the Life of Your Board\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359799726143,"sku":"SSLU094","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU94_Sales_Fundamentals_1.png?v=1590012028"},{"product_id":"safety-in-the-workplace","title":"Safety in the Workplace","description":"\u003cp class=\"ng-scope\"\u003eWorkplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eOur Safety In The Workplace course will be instrumental in reviewing common hazards, safety techniques and after completion, participants will have the tools to help them create a Safety policy for their work place. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: An Overview\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWork Safety and Health Legislations\u003c\/li\u003e\n\u003cli\u003eRoles \u0026amp; Duties\u003c\/li\u003e\n\u003cli\u003eSafety Planning\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Types of Hazards\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eComputer Workstations\u003c\/li\u003e\n\u003cli\u003eErgonomics\u003c\/li\u003e\n\u003cli\u003eFire Prevention\u003c\/li\u003e\n\u003cli\u003eFitness \u0026amp; Wellness\u003c\/li\u003e\n\u003cli\u003eHeat Stress\u003c\/li\u003e\n\u003cli\u003eStress\u003c\/li\u003e\n\u003cli\u003eViolence\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Managers Role\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePromoting \u0026amp; Enforcing Safety Standards\u003c\/li\u003e\n\u003cli\u003eElement of a Health and Safety Program\u003c\/li\u003e\n\u003cli\u003eResponsibilities\u003c\/li\u003e\n\u003cli\u003eCorporate Culture\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Training\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eReasons for Training\u003c\/li\u003e\n\u003cli\u003eDefinition\u003c\/li\u003e\n\u003cli\u003eOrientation\u003c\/li\u003e\n\u003cli\u003eOn the Job Training\u003c\/li\u003e\n\u003cli\u003eSafety Meetings\u003c\/li\u003e\n\u003cli\u003ePlanning and Conducting a Training Session\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Stress Management\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAltering\u003c\/li\u003e\n\u003cli\u003eAvoiding\u003c\/li\u003e\n\u003cli\u003eAccepting\u003c\/li\u003e\n\u003cli\u003eRelaxation Techniques\u003c\/li\u003e\n\u003cli\u003eUsing Routines to Reduce Stress\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Workplace Violence\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is Workplace Violence?\u003c\/li\u003e\n\u003cli\u003eIdentifying\u003c\/li\u003e\n\u003cli\u003eAddressing\u003c\/li\u003e\n\u003cli\u003eImplementing a Workplace Harassment Policy\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Identifying Your Company Hazards\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eConducting an Inspection\u003c\/li\u003e\n\u003cli\u003ePrioritizing Deficiencies\u003c\/li\u003e\n\u003cli\u003eReport \u0026amp; Following Up\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Drug \u0026amp; Alcohol Abuse\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eFor Employees\u003c\/li\u003e\n\u003cli\u003eFor Managers or Supervisors\u003c\/li\u003e\n\u003cli\u003eWhen to Address\u003c\/li\u003e\n\u003cli\u003eImplementing a \"No Tolerance\" Rule\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Writing the Safety Plan\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eManagement Involvement\u003c\/li\u003e\n\u003cli\u003eResponsibility\u003c\/li\u003e\n\u003cli\u003eEmployee Involvement\u003c\/li\u003e\n\u003cli\u003eFollow Through with Accident Investigations\u003c\/li\u003e\n\u003cli\u003eTraining of Employees\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Implement the Plan\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSelecting an Employee Representative\u003c\/li\u003e\n\u003cli\u003eIdentifying Roles\u003c\/li\u003e\n\u003cli\u003eAssigning Responsibility\u003c\/li\u003e\n\u003cli\u003eFollow Through\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359805329471,"sku":"SSLU093","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU93_Safety_In_The_Workplace_1.png?v=1590012026"},{"product_id":"middle-manager","title":"Middle Manager","description":"\u003cp class=\"ng-scope\"\u003eTraditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understands how to effectively execute these goals.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eIt is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization's structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Introduction to Management\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is Management?\u003c\/li\u003e\n\u003cli\u003eWhat Do Mangers Do?\u003c\/li\u003e\n\u003cli\u003eWhat Does It Take to Be a Manager?\u003c\/li\u003e\n\u003cli\u003eWhy Does Management Matter?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Ethics and Social Responsibility\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is Ethical Workplace Behavior?\u003c\/li\u003e\n\u003cli\u003eWhat is Unethical Workplace Behavior?\u003c\/li\u003e\n\u003cli\u003eHow to Make Ethical Decisions\u003c\/li\u003e\n\u003cli\u003eWhat is Social Responsibility?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Managing Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhy Information Matters\u003c\/li\u003e\n\u003cli\u003eStrategic Importance of Information\u003c\/li\u003e\n\u003cli\u003eCharacteristics and Costs of Useful Information\u003c\/li\u003e\n\u003cli\u003eGetting and Sharing Information\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Decision-Making\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is Rational Decision-Making?\u003c\/li\u003e\n\u003cli\u003eSteps to Rational Decision-Making\u003c\/li\u003e\n\u003cli\u003eLimits to Rational Decision-Making\u003c\/li\u003e\n\u003cli\u003eImproving Decision-Making\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Control Basics of Control\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Control Process\u003c\/li\u003e\n\u003cli\u003eIs Control Necessary or Possible?\u003c\/li\u003e\n\u003cli\u003eHow and What to Control\u003c\/li\u003e\n\u003cli\u003eControl Methods\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Organizational Strategy\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBasics of Organizational Strategy\u003c\/li\u003e\n\u003cli\u003eSustainable Competitive Advantage\u003c\/li\u003e\n\u003cli\u003eStrategy-Making Process\u003c\/li\u003e\n\u003cli\u003eCorporate, Industry, Firm Level Strategies\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Innovation and Change\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOrganizational Innovation\u003c\/li\u003e\n\u003cli\u003eWhy Innovation Matters\u003c\/li\u003e\n\u003cli\u003eManaging Innovation\u003c\/li\u003e\n\u003cli\u003eOrganizational Change\u003c\/li\u003e\n\u003cli\u003eWhy Change Occurs and Why it Matters\u003c\/li\u003e\n\u003cli\u003eManaging Change\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Organizational Structures and Process\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDepartmentalization\u003c\/li\u003e\n\u003cli\u003eOrganizational Authority\u003c\/li\u003e\n\u003cli\u003eJob Design\u003c\/li\u003e\n\u003cli\u003eDesigning Organizational Process\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Managing Teams\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Good and the Bad of Using Teams\u003c\/li\u003e\n\u003cli\u003eKinds of Teams\u003c\/li\u003e\n\u003cli\u003eWork Team Characteristics\u003c\/li\u003e\n\u003cli\u003eEnhancing Work Team Effectiveness\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Motivation and Leadership\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBasics of Motivation\u003c\/li\u003e\n\u003cli\u003eEquity Theory\u003c\/li\u003e\n\u003cli\u003eExpectancy Theory\u003c\/li\u003e\n\u003cli\u003eWhat is Leadership?\u003c\/li\u003e\n\u003cli\u003eSituational Leadership\u003c\/li\u003e\n\u003cli\u003eStrategic Leadership\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359806967871,"sku":"SSLU073","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU073_Middle_Manager_1.png?v=1590011940"},{"product_id":"risk-assessment-and-management","title":"Risk Assessment and Management","description":"\u003cp class=\"ng-scope\"\u003eIt is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority as every business must face the reality of risks and hazards.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThrough our Risk Assessment and Management course, participants will be aware of hazards and risk they didn’t realize were around their workplace. Identifying hazards through proper procedures will provide participants the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Identifying Hazards and Risks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is a Hazard?\u003c\/li\u003e\n\u003cli\u003eWhat is a Risk?\u003c\/li\u003e\n\u003cli\u003eConsult with Employees\u003c\/li\u003e\n\u003cli\u003eLikelihood Scale\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Seeking Out Problems Before they Happen (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUnique to Your Business\u003c\/li\u003e\n\u003cli\u003eWalk Around\u003c\/li\u003e\n\u003cli\u003eLong Term and Short Term\u003c\/li\u003e\n\u003cli\u003eCommon Issues\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Seeking Out Problems Before they Happen (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAsk “What would happen if….?”\u003c\/li\u003e\n\u003cli\u003eExternal Events\u003c\/li\u003e\n\u003cli\u003eWorst Case Scenarios\u003c\/li\u003e\n\u003cli\u003eConsequence Scale\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Everyone’s Responsibility\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSee it, Report it!\u003c\/li\u003e\n\u003cli\u003eIf It Is Not Safe Don’t Do It\u003c\/li\u003e\n\u003cli\u003eTake Appropriate Precautions\u003c\/li\u003e\n\u003cli\u003eCommunicating to the Organization\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Tracking and Updating Control Measures\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is a Control Measure?\u003c\/li\u003e\n\u003cli\u003eYour Business Procedures\u003c\/li\u003e\n\u003cli\u003eAre They Adequate?\u003c\/li\u003e\n\u003cli\u003eUpdating and Maintaining\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Risk Management Techniques\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eReduce the Risk\u003c\/li\u003e\n\u003cli\u003eTransfer the Risk\u003c\/li\u003e\n\u003cli\u003eAvoid the Risk\u003c\/li\u003e\n\u003cli\u003eAccept The Risk\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: General Office Safety and Reporting\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAccident Reports\u003c\/li\u003e\n\u003cli\u003eAccident Response Plan\u003c\/li\u003e\n\u003cli\u003eEmergency Action Plan\u003c\/li\u003e\n\u003cli\u003eTraining and Education\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Business Impact Analysis\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGather Information\u003c\/li\u003e\n\u003cli\u003eIdentify Vulnerabilities\u003c\/li\u003e\n\u003cli\u003eAnalyze Information\u003c\/li\u003e\n\u003cli\u003eImplement Recommendations\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Disaster Recovery Plan\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eMake It Before You Need It\u003c\/li\u003e\n\u003cli\u003eTest, Update, and Repeat\u003c\/li\u003e\n\u003cli\u003eHot, Warm, and Cold Sites\u003c\/li\u003e\n\u003cli\u003eKeep Documentation Simple and Clear\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Summary Of Risk Assessment\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat are the Hazards?\u003c\/li\u003e\n\u003cli\u003eWho Might be Harmed?\u003c\/li\u003e\n\u003cli\u003eAre Current Control Measures Sufficient?\u003c\/li\u003e\n\u003cli\u003eIf Not, Change Control Measures\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359809065023,"sku":"SSLU092","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU92_Risk_Assessment_and_Management_1.png?v=1590012025"},{"product_id":"meeting-management","title":"Meeting Management","description":"\u003cp class=\"ng-scope\"\u003eThis course is designed to give participants the basic tools you need to initiate and manage their meetings. They will learn planning and leading techniques that will give them the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this course participants will learn the needed skills in planning and implementing a successful meeting.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThe Meeting Management course will explore how to reduce waste and make meetings more efficient.  Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eCourse Outline\u003c\/span\u003e\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Planning and Preparing (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentifying the Participants\u003c\/li\u003e\n\u003cli\u003eChoosing the Time and Place\u003c\/li\u003e\n\u003cli\u003eCreating the Agenda\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Planning and Preparing (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGathering Materials\u003c\/li\u003e\n\u003cli\u003eSending Invitations\u003c\/li\u003e\n\u003cli\u003eMaking Logistical Arrangements\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Setting up the Meeting Space\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Basic Essentials\u003c\/li\u003e\n\u003cli\u003eThe Extra Touches\u003c\/li\u003e\n\u003cli\u003eChoosing a Physical Arrangement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Electronic Options\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOverview of Choices Available\u003c\/li\u003e\n\u003cli\u003eThings to Consider\u003c\/li\u003e\n\u003cli\u003eMaking a Final Decision\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Meeting Roles and Responsibilities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Chairperson\u003c\/li\u003e\n\u003cli\u003eThe Minute Taker\u003c\/li\u003e\n\u003cli\u003eThe Attendees\u003c\/li\u003e\n\u003cli\u003eVariations for Large and Small Meetings\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Chairing a Meeting (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGetting Off on the Right Foot\u003c\/li\u003e\n\u003cli\u003eThe Role of the Agenda\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Chairing a Meeting (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eKeeping the Meeting on Track\u003c\/li\u003e\n\u003cli\u003eDealing with Overtime\u003c\/li\u003e\n\u003cli\u003eHolding Participants Accountable\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Dealing with Disruptions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRunning in and Out\u003c\/li\u003e\n\u003cli\u003eCell Phone and PDA\"s Ringing\u003c\/li\u003e\n\u003cli\u003eOff on a Tangent\u003c\/li\u003e\n\u003cli\u003ePersonality Conflict\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Taking Minutes\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat are Minutes?\u003c\/li\u003e\n\u003cli\u003eWhat do I Record?\u003c\/li\u003e\n\u003cli\u003eA Take-Home Template\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Making the Most of Your Meeting\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe 50 Minute Meeting\u003c\/li\u003e\n\u003cli\u003eUsing Games\u003c\/li\u003e\n\u003cli\u003eGiving Prizes\u003c\/li\u003e\n\u003cli\u003eStuffed Magic\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359810015295,"sku":"SSLU072","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU072_Meeting_Management_1.png?v=1590011937"},{"product_id":"public-speaking","title":"Public Speaking","description":"\u003cp class=\"ng-scope\"\u003eAccording to a survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this course, participants will become more confident and relaxed in front of an audience which will translate into a successful speaking event.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eHowever, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to one's career. The Public Speaking course will give participants some basic public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Identifying Your Audience\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePerforming a Needs Analysis\u003c\/li\u003e\n\u003cli\u003eCreating an Audience Profile\u003c\/li\u003e\n\u003cli\u003eIdentifying Key Questions and Concerns\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Creating a Basic Outline\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOutlining the Situation\u003c\/li\u003e\n\u003cli\u003eIdentifying the Task That Had to Be Performed\u003c\/li\u003e\n\u003cli\u003eListing the Actions You Took\u003c\/li\u003e\n\u003cli\u003eRevealing the Results\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Organizing the Program\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eMaking Organization Easy\u003c\/li\u003e\n\u003cli\u003eOrganizational Methods\u003c\/li\u003e\n\u003cli\u003eClassifying and Categorizing\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Fleshing It Out\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentifying Appropriate Sources\u003c\/li\u003e\n\u003cli\u003eEstablishing Credibility\u003c\/li\u003e\n\u003cli\u003eThe Importance of Citations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Putting It All Together\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWriting Your Presentation\u003c\/li\u003e\n\u003cli\u003eAdding a Plan B\u003c\/li\u003e\n\u003cli\u003eReviewing, Editing, and Rewriting\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Being Prepared\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eChecking Out the Venue\u003c\/li\u003e\n\u003cli\u003eGathering Materials\u003c\/li\u003e\n\u003cli\u003eA 24 Hour Checklist\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Overcoming Nervousness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eA Visit from the Boss\u003c\/li\u003e\n\u003cli\u003ePreparing Mentally\u003c\/li\u003e\n\u003cli\u003ePhysical Relaxation Techniques\u003c\/li\u003e\n\u003cli\u003eAppearing Confident in Front of the Crowd (Even If You Don’t Feel That Way)\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Delivering Your Speech (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eStarting Off on the Right Foot\u003c\/li\u003e\n\u003cli\u003eUsing Visual Aids\u003c\/li\u003e\n\u003cli\u003eChecking the Volume of Your Voice\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Delivering Your Speech (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAdjusting on the Fly\u003c\/li\u003e\n\u003cli\u003eGauging Whether Breaks Are Required\u003c\/li\u003e\n\u003cli\u003eWrapping Up and Winding Down\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Questions and Answers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGround Rules\u003c\/li\u003e\n\u003cli\u003eAnswering Questions That Sound Like an Attack\u003c\/li\u003e\n\u003cli\u003eDealing with Complex Questions\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359812505663,"sku":"SSLU091","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU91_Public_Speaking_1.png?v=1590012016"},{"product_id":"prospecting-and-lead-generation","title":"Prospecting and Lead Generation","description":"\u003cp class=\"ng-scope\"\u003eProspecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for example, via the Internet, through personal referrals, through telephone calls either by telemarketers, through advertisements, events, and purchase of lists of potential clients. These and other events can become more easily managed with this great course.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWith our Prospecting and Lead Generation course, participants will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their sales strategy.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Prospecting\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eMake it a Priority\u003c\/li\u003e\n\u003cli\u003eIdentify Your Ideal Prospect\u003c\/li\u003e\n\u003cli\u003eChoose Prospecting Methods\u003c\/li\u003e\n\u003cli\u003eMake it a Habit\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Traditional Marketing Methods\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCold Calling\u003c\/li\u003e\n\u003cli\u003eDirect Mail\u003c\/li\u003e\n\u003cli\u003eTrade Shows\u003c\/li\u003e\n\u003cli\u003eNetworking\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: New Marketing Methods\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSocial Networks\u003c\/li\u003e\n\u003cli\u003eSearch Engine Marketing\u003c\/li\u003e\n\u003cli\u003eEmail Marketing\u003c\/li\u003e\n\u003cli\u003eDisplay Advertising\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Generating New Leads\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBecome a Brand\u003c\/li\u003e\n\u003cli\u003eWebinars\u003c\/li\u003e\n\u003cli\u003eBlogs\u003c\/li\u003e\n\u003cli\u003eEngaging Video\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Avoid Common Lead Generation Mistakes\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eLimiting Channels\u003c\/li\u003e\n\u003cli\u003eFailure to Provide Value\u003c\/li\u003e\n\u003cli\u003eFailure to Connect\u003c\/li\u003e\n\u003cli\u003eFailure to Try\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Educate Prospects\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eContent Creation\u003c\/li\u003e\n\u003cli\u003eStand Out from the Competition\u003c\/li\u003e\n\u003cli\u003eFill Customer Needs\u003c\/li\u003e\n\u003cli\u003eAlways Deliver on Promises\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: The Pipeline\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eContact\u003c\/li\u003e\n\u003cli\u003eMeet\u003c\/li\u003e\n\u003cli\u003ePropose\u003c\/li\u003e\n\u003cli\u003eClose\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Follow up Communication\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eKnow Your Leads\u003c\/li\u003e\n\u003cli\u003eMove Quickly\u003c\/li\u003e\n\u003cli\u003eKnow How to Respond\u003c\/li\u003e\n\u003cli\u003eSet Future Meetings\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Track Activity\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUse the Appropriate Tools\u003c\/li\u003e\n\u003cli\u003eAssess Your Advertising Sources\u003c\/li\u003e\n\u003cli\u003eRecord Information about Leads\u003c\/li\u003e\n\u003cli\u003eAssess ROI\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Create Customers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDevelop Relationships\u003c\/li\u003e\n\u003cli\u003eShow Genuine Interest\u003c\/li\u003e\n\u003cli\u003eBe Professional\u003c\/li\u003e\n\u003cli\u003eShow Reliability and Integrity\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359818076223,"sku":"SSLU090","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU90_Prospecting_and_Lead_Generation_1.png?v=1590012014"},{"product_id":"measuring-results-from-training","title":"Measuring Results From Training","description":"\u003cp class=\"ng-scope\"\u003eAlthough we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits with a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can't put a dollar value on.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eOur Measuring Results From Training course, participants will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings. Once the training has been evaluated the next step is to modify and update the curriculum to create content that is better suited for the participants.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Kolb’s Learning Styles\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Four-Stage Process\u003c\/li\u003e\n\u003cli\u003eAccommodators\u003c\/li\u003e\n\u003cli\u003eDivergers\u003c\/li\u003e\n\u003cli\u003eConvergers\u003c\/li\u003e\n\u003cli\u003eAssimilators\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Kirkpatrick’s Levels of Evaluation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOverview\u003c\/li\u003e\n\u003cli\u003eLevel One: Reactions\u003c\/li\u003e\n\u003cli\u003eLevel Two: Learning\u003c\/li\u003e\n\u003cli\u003eLevel Three: Behavior\u003c\/li\u003e\n\u003cli\u003eLevel Four: Results\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Types of Measurement Tools\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGoal Setting\u003c\/li\u003e\n\u003cli\u003eSelf-Evaluations\u003c\/li\u003e\n\u003cli\u003ePeer Evaluations\u003c\/li\u003e\n\u003cli\u003eSupervisor Evaluations\u003c\/li\u003e\n\u003cli\u003eHigh-Level Evaluations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Focusing the Training\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePerforming a Needs Assessment\u003c\/li\u003e\n\u003cli\u003eCreating Learning Objectives\u003c\/li\u003e\n\u003cli\u003eDrilling Down Into Content\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Creating an Evaluation Plan\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat Will We Evaluate?\u003c\/li\u003e\n\u003cli\u003eWhen Will the Evaluation be Completed?\u003c\/li\u003e\n\u003cli\u003eHow Will We Evaluate It?\u003c\/li\u003e\n\u003cli\u003eWho Will Perform the Evaluation?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Assessing Learning before Training\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWorkplace Observation\u003c\/li\u003e\n\u003cli\u003eObjectives Assessment\u003c\/li\u003e\n\u003cli\u003ePre-Assignments and Pre-Tests\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Assessing Learning during Training\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eReviewing Learning Objectives\u003c\/li\u003e\n\u003cli\u003ePerforming Hip-Pocket Assessments\u003c\/li\u003e\n\u003cli\u003eQuizzes and Tests\u003c\/li\u003e\n\u003cli\u003eSkill Assessments\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Assessing Learning after Training\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEvaluation Timelines\u003c\/li\u003e\n\u003cli\u003eLearning Journal\u003c\/li\u003e\n\u003cli\u003eGoal Setting\u003c\/li\u003e\n\u003cli\u003eAdditional Methods of Evaluation\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: The Long Term View\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCreating a Long Term Evaluation Plan\u003c\/li\u003e\n\u003cli\u003eMethods of Evaluation\u003c\/li\u003e\n\u003cli\u003eDocumenting Lessons Learned\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Calculating the Return on Investment (ROI)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eA Basic ROI Formula\u003c\/li\u003e\n\u003cli\u003eIdentifying and Measuring Tangible Benefits\u003c\/li\u003e\n\u003cli\u003eIdentifying and Measuring Intangible Benefits\u003c\/li\u003e\n\u003cli\u003eCalculating Total Costs\u003c\/li\u003e\n\u003cli\u003eMaking a Business Case\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359818338367,"sku":"SSLU070","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU070_Measuring_Results_from_Training_1.png?v=1590011932"},{"product_id":"proposal-writing","title":"Proposal Writing","description":"\u003cp class=\"ng-scope\"\u003eA good proposal doesn't just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. Participants will explore the proposal writing process including the most common types of proposals.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThe Proposal Writing course will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Understanding Proposals\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is a Proposal?\u003c\/li\u003e\n\u003cli\u003eThe Proposal Writing Process\u003c\/li\u003e\n\u003cli\u003eTypes of Proposals\u003c\/li\u003e\n\u003cli\u003eAbout Requests for Proposals\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Beginning the Proposal Writing Process\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentifying Your Purpose and Your Audience\u003c\/li\u003e\n\u003cli\u003ePerforming a Needs Analysis\u003c\/li\u003e\n\u003cli\u003eWriting the Goal Statement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Preparing an Outline\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eA General Format\u003c\/li\u003e\n\u003cli\u003eSpecial Sections\u003c\/li\u003e\n\u003cli\u003eCreating a Framework\u003c\/li\u003e\n\u003cli\u003eGetting Down to Details\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Finding Facts\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentifying Resources\u003c\/li\u003e\n\u003cli\u003eUsing the Internet as a Resource\u003c\/li\u003e\n\u003cli\u003eOrganizing Your Information\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Writing Skills (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSpelling and Grammar\u003c\/li\u003e\n\u003cli\u003eWorking with Words\u003c\/li\u003e\n\u003cli\u003eConstructing Sentences\u003c\/li\u003e\n\u003cli\u003ePersuasive Writing\u003c\/li\u003e\n\u003cli\u003eMastering Voice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Writing Skills (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCreating Paragraphs\u003c\/li\u003e\n\u003cli\u003eCreating Strong Transitions\u003c\/li\u003e\n\u003cli\u003eBuilding to Conclusions\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Writing the Proposal\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEducating the Evaluator\u003c\/li\u003e\n\u003cli\u003eGhosting the Competition\u003c\/li\u003e\n\u003cli\u003eUsing Illustrations\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Checking for Readability\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eChecking for Clarity\u003c\/li\u003e\n\u003cli\u003eReading for Your Audience\u003c\/li\u003e\n\u003cli\u003eUsing the Readability Index\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Proofreading and Editing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eProofreading Like a Pro\u003c\/li\u003e\n\u003cli\u003eEditing Techniques\u003c\/li\u003e\n\u003cli\u003eChecking the Facts\u003c\/li\u003e\n\u003cli\u003eThe Power of Peer Review\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Adding the Final Touches\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOur Top Typesetting Tips\u003c\/li\u003e\n\u003cli\u003eAchieving a Professional Look and Feel\u003c\/li\u003e\n\u003cli\u003eCreating the Final Package\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359822663743,"sku":"SSLU089","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU89_Proposal_Writing_1.png?v=1590012013"},{"product_id":"marketing-basics","title":"Marketing Basics","description":"\u003cp class=\"ng-scope\"\u003eMarketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Your participants will be given an introduction to marketing and its benefits. If you are not marketing your business you will not grow, and if you do not grow you will not succeed.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eMarketing Basics will provide the basic knowledge to your participants, and give them the ability to build and grow your business. Marketing has changed a lot recently and having a new perspective will give your participants the needed information to assist them in their marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cspan\u003e• Gain 2 years access to the course in its full form, including:\u003cbr\u003e• Access to supplementary materials for the course.\u003cbr\u003e• Access to the course assessment leading to a CPD Certified Certificate of Completion.\u003cbr\u003e• Access to our faculty through our Discussion Forums for clarifications.\u003cbr\u003e• Support from our student support team.\u003cbr\u003e• Networking with all alumni, graduates and faculty through our various social media.\u003cbr\u003e• Special discounts for alumni off future courses.\u003cbr\u003e• You will join a business Community of Practice that literally spans the world!\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eCourse Outline\u003c\/span\u003e\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: What is Marketing?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is a Market?\u003c\/li\u003e\n\u003cli\u003eMarketing is Not Selling\u003c\/li\u003e\n\u003cli\u003eUnderstanding Customer Needs\u003c\/li\u003e\n\u003cli\u003eDefining Your Product or Service\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Common Marketing Types (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDirect Marketing\u003c\/li\u003e\n\u003cli\u003eActive Marketing\u003c\/li\u003e\n\u003cli\u003eIncoming Marketing\u003c\/li\u003e\n\u003cli\u003eOutgoing Marketing\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Common Marketing Types (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGuerilla Marketing\u003c\/li\u003e\n\u003cli\u003eB2B Marketing\u003c\/li\u003e\n\u003cli\u003eB2C Marketing\u003c\/li\u003e\n\u003cli\u003ePromotional Marketing\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: The Marketing Mix\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eProduct\u003c\/li\u003e\n\u003cli\u003ePrice\u003c\/li\u003e\n\u003cli\u003ePromotion\u003c\/li\u003e\n\u003cli\u003ePlace\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Communicating the Right Way\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Marketing Pitch\u003c\/li\u003e\n\u003cli\u003eSell Value Not Price\u003c\/li\u003e\n\u003cli\u003eFun and Entertaining is Powerful\u003c\/li\u003e\n\u003cli\u003eChoosing the Right Media\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Customer Communications\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGive Your Customers a Voice\u003c\/li\u003e\n\u003cli\u003eIt’s Not About You, It’s About Them\u003c\/li\u003e\n\u003cli\u003eEvery Interaction Counts\u003c\/li\u003e\n\u003cli\u003eAnswer Questions Honestly\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Marketing Goals\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBrand Switching\u003c\/li\u003e\n\u003cli\u003eRepeat Purchases\u003c\/li\u003e\n\u003cli\u003eBrand Loyalty\u003c\/li\u003e\n\u003cli\u003eInform and Educate\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: The Marketing Funnel\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAwareness\u003c\/li\u003e\n\u003cli\u003eInterest\u003c\/li\u003e\n\u003cli\u003eDesire\u003c\/li\u003e\n\u003cli\u003eAction\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Marketing Mistakes (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eNot Taking Social Media Seriously\u003c\/li\u003e\n\u003cli\u003eNot Having a USP\u003c\/li\u003e\n\u003cli\u003eCross Cultural and International Translations\u003c\/li\u003e\n\u003cli\u003eNot Building a Relationship\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Marketing Mistakes (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eNot Having a Plan\u003c\/li\u003e\n\u003cli\u003eAiming at Everyone\u003c\/li\u003e\n\u003cli\u003eNot Tracking Metrics\u003c\/li\u003e\n\u003cli\u003eNot Listening to Your Customers\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359825383487,"sku":"SSLU069","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU069_Marketing_Basics_1.png?v=1590011930"},{"product_id":"project-management","title":"Project Management","description":"\u003cp class=\"ng-scope\"\u003eIn the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThe Project Management course will give participants an overview of the entire project management process, as well as key project management tools that they can use every day. Working with project planning documents, such as needs assessments, risk management plan, and a communication plan will provide benefits throughout your organization.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Key Concepts (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is a Project?\u003c\/li\u003e\n\u003cli\u003eWhat is Project Management?\u003c\/li\u003e\n\u003cli\u003eWhat is a Project Manager?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Key Concepts (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAbout the Project Management Institute (PMI)\u003c\/li\u003e\n\u003cli\u003eAbout the Project Management Body Of Knowledge (PMBOK)\u003c\/li\u003e\n\u003cli\u003eThe Five Process Groups\u003c\/li\u003e\n\u003cli\u003eThe Nine Knowledge Areas\u003c\/li\u003e\n\u003cli\u003eThe Triple Constraint\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Initiation (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentifying Your Stakeholders\u003c\/li\u003e\n\u003cli\u003eAssessing Needs and Wants\u003c\/li\u003e\n\u003cli\u003eSetting a SMART Project Goal\u003c\/li\u003e\n\u003cli\u003eCreating Requirements and Deliverables\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Initiation (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCreating a Statement of Work\u003c\/li\u003e\n\u003cli\u003eCompleting the Project Planning Worksheet\u003c\/li\u003e\n\u003cli\u003eCompleting the Project Charter\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Planning (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eManaging Expectations\u003c\/li\u003e\n\u003cli\u003eCreating a Task List\u003c\/li\u003e\n\u003cli\u003eEstimating Time\u003c\/li\u003e\n\u003cli\u003eEstimating Resources\u003c\/li\u003e\n\u003cli\u003eEstimating Costs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Planning (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBuilding the Work Breakdown Structure\u003c\/li\u003e\n\u003cli\u003eCreating the Schedule\u003c\/li\u003e\n\u003cli\u003eCreating a Risk Management Plan\u003c\/li\u003e\n\u003cli\u003eCreating a Communication Plan\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Planning Tools\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Gantt Chart\u003c\/li\u003e\n\u003cli\u003eThe Network Diagram\u003c\/li\u003e\n\u003cli\u003eUsing a RACI Chart\u003c\/li\u003e\n\u003cli\u003eGoing the Extra Mile: Microsoft Project\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Executing the Project\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEstablishing Baselines\u003c\/li\u003e\n\u003cli\u003eMonitoring Project Progress\u003c\/li\u003e\n\u003cli\u003eTriple Constraint Reduction Methods\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Maintaining and Controlling the Project\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eMaking the Most of Status Updates\u003c\/li\u003e\n\u003cli\u003eManaging Change\u003c\/li\u003e\n\u003cli\u003eMonitoring Risks\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Closing Out\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePreparing for Closeout\u003c\/li\u003e\n\u003cli\u003eCelebrating Successes\u003c\/li\u003e\n\u003cli\u003eLearning from Project Challenges\u003c\/li\u003e\n\u003cli\u003eScope Verification\u003c\/li\u003e\n\u003cli\u003eA Final To-Do List\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359830298687,"sku":"SSLU088","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU088_Project_Management_1.png?v=1590012011"},{"product_id":"managing-workplace-anxiety","title":"Managing Workplace Anxiety","description":"\u003cp class=\"ng-scope\"\u003eThe workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eOur Managing Workplace Anxiety course will provide, participants the important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this course, participants will be better suited to the challenges that the workplace can bring.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Common Types of Anxiety\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSocial Anxiety\u003c\/li\u003e\n\u003cli\u003eGeneralized Anxiety Disorder\u003c\/li\u003e\n\u003cli\u003ePanic Disorder\u003c\/li\u003e\n\u003cli\u003ePhobias\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Recognizing Symptoms in Others\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAvoiding Social Situations\u003c\/li\u003e\n\u003cli\u003eDifficulty in Accepting Negative Feedback\u003c\/li\u003e\n\u003cli\u003eDifficulty in Focusing on Tasks\u003c\/li\u003e\n\u003cli\u003eIrrational Fears\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Coping Strategies (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eKeeping a Journal\u003c\/li\u003e\n\u003cli\u003ePower of Positive Thinking\u003c\/li\u003e\n\u003cli\u003eHave a \"Me\" Place You Can Go\u003c\/li\u003e\n\u003cli\u003eEstablish Attainable Goals\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Coping Strategies (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTalk With Friends and Family\u003c\/li\u003e\n\u003cli\u003eGet Enough Sleep\u003c\/li\u003e\n\u003cli\u003eEating Well and Exercise\u003c\/li\u003e\n\u003cli\u003eBegin Small and Build Up to Larger Challenges\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Don't Avoid the Situation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIt's OK to Make a Mistake\u003c\/li\u003e\n\u003cli\u003eAccept the Situation, and Move On\u003c\/li\u003e\n\u003cli\u003eAvoidance Can Cause a Cycle of Anxiety\u003c\/li\u003e\n\u003cli\u003eIdentify the Trigger\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Differences in Anxiety and Normal Nervousness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIt Runs Along a Spectrum\u003c\/li\u003e\n\u003cli\u003eAnxiety Can Happen Without a Cause\u003c\/li\u003e\n\u003cli\u003eThe Length of Time Symptoms Last\u003c\/li\u003e\n\u003cli\u003eIt\"s an Exaggeration of Normal Feelings\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Physical Symptoms\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRapid Heartbeat\u003c\/li\u003e\n\u003cli\u003ePanic Attack\u003c\/li\u003e\n\u003cli\u003eHeadache\u003c\/li\u003e\n\u003cli\u003eTrembling or Shaking\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Recognize the Positive Aspects of Anxiety\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIt Alerts Us to Danger\u003c\/li\u003e\n\u003cli\u003eImproves Self-Awareness\u003c\/li\u003e\n\u003cli\u003eCan Be a Great Motivator\u003c\/li\u003e\n\u003cli\u003ePrevent Mistakes\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Common Anxiety Triggers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUncertainty or Fear of the Unknown\u003c\/li\u003e\n\u003cli\u003eHolding in Feelings\u003c\/li\u003e\n\u003cli\u003ePublic Speaking\/Speaking Up\u003c\/li\u003e\n\u003cli\u003eTrying to Be Perfect\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: When to Seek Extra Help?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eFeeling Overwhelmed\u003c\/li\u003e\n\u003cli\u003ePhysical Changes\u003c\/li\u003e\n\u003cli\u003eUnable to Work or Function\u003c\/li\u003e\n\u003cli\u003ePanic Attacks\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359830986815,"sku":"SSLU068","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU068_Managing_Wokplace_Anxiety_1.png?v=1590011927"},{"product_id":"personal-productivity","title":"Personal Productivity","description":"\u003cp class=\"ng-scope\"\u003eMost people find that they wish they had more time in a day. This course will show participants how to organize their lives and find those hidden moments. Participants will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to maximize their personal productivity.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003ePersonal Productivity is a goal most of us have. Through this course, participants will be on the right track in achieving that goal. Some people blame everything that goes wrong in their life on something or someone else, but through this course, participants will take ownership and begin to lead a more productive life.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Setting SMART Goals\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Three P’s\u003c\/li\u003e\n\u003cli\u003eThe SMART Way\u003c\/li\u003e\n\u003cli\u003ePrioritizing Your Goals\u003c\/li\u003e\n\u003cli\u003eEvaluating and Adapting\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: The Power of Routines\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is a Routine?\u003c\/li\u003e\n\u003cli\u003ePersonal Routines\u003c\/li\u003e\n\u003cli\u003eProfessional Routines\u003c\/li\u003e\n\u003cli\u003eSix Easy Ways to Simplify Your Life\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Scheduling Yourself\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Simple Secret of Successful Time Management\u003c\/li\u003e\n\u003cli\u003eDeveloping a Tracking System\u003c\/li\u003e\n\u003cli\u003eScheduling Appointments\u003c\/li\u003e\n\u003cli\u003eScheduling Tasks\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Keeping Yourself on Top of Tasks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe One-Minute Rule\u003c\/li\u003e\n\u003cli\u003eThe Five-Minute Rule\u003c\/li\u003e\n\u003cli\u003eWhat To Do When You Feel Like You’re Sinking\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Tackling New Tasks and Projects\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Sliding Scale\u003c\/li\u003e\n\u003cli\u003eA Checklist for Getting Started\u003c\/li\u003e\n\u003cli\u003eEvaluating and Adapting\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Using Project Management Techniques\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Triple Constraint\u003c\/li\u003e\n\u003cli\u003eCreating the Schedule\u003c\/li\u003e\n\u003cli\u003eUsing a RACI Chart\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Creating a Workspace\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSetting Up the Physical Layout\u003c\/li\u003e\n\u003cli\u003eErgonomics 101\u003c\/li\u003e\n\u003cli\u003eUsing Your Computer Efficiently\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Organizing Files and Folders\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOrganizing Paper Files\u003c\/li\u003e\n\u003cli\u003eOrganizing Electronic Files\u003c\/li\u003e\n\u003cli\u003eScheduling Archive and Clean-Up\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Managing E-Mail\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUsing E-mail Time Wisely\u003c\/li\u003e\n\u003cli\u003eTaking Action!\u003c\/li\u003e\n\u003cli\u003eMaking the Most of Your E-mail Program\u003c\/li\u003e\n\u003cli\u003eTaking Time Back from Handheld Devices\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Tackling Procrastination\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhy We Procrastinate\u003c\/li\u003e\n\u003cli\u003eNine Ways to Overcome Procrastination\u003c\/li\u003e\n\u003cli\u003eEat That Frog!\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359835115583,"sku":"SSLU086","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU086_Personal_Productivity_1.png?v=1590011986"},{"product_id":"managing-personal-finances","title":"Managing Personal Finances","description":"\u003cp class=\"ng-scope\"\u003eFor many people, finances are an unsolvable Rubik's cube filled with anxiety. We don’t teach children when they are young the value of a good credit score. Many people have a hard time formatting and sticking to a budget. You can easily solve the finance puzzle with a little hard work, self-control, and the right tools. Today is a new day; you are taking the first steps to reclaiming your financial freedom.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eMost people know that a map can tell them how to get from point A to point B. A well developed budget is just like a map as it helps you reach your financial goals. You start at point A, and the budget helps you go the distance get to point B. And with our Managing Personal Finances course, participants will learn how to budget, and create a plan for their future.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: The Benefits of Budgeting\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGetting Rid of Debt\u003c\/li\u003e\n\u003cli\u003eGenerating Savings\u003c\/li\u003e\n\u003cli\u003eReducing Stress and Anxiety\u003c\/li\u003e\n\u003cli\u003eLessening Family Conflicts\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: What to Consider Before Creating a Budget\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUnderstand Your Income\u003c\/li\u003e\n\u003cli\u003eDetermine a Budget Duration\u003c\/li\u003e\n\u003cli\u003eDetermine Expenses\u003c\/li\u003e\n\u003cli\u003eTrack What's Being Spent\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Types of Fixed Personal Expenses\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUtility Bills\u003c\/li\u003e\n\u003cli\u003eHousing Bills\u003c\/li\u003e\n\u003cli\u003eTransportation\u003c\/li\u003e\n\u003cli\u003eDebt Payments\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Types of Fluctuating Personal Expenses\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePersonal Care\u003c\/li\u003e\n\u003cli\u003eEntertainment\u003c\/li\u003e\n\u003cli\u003eEating Out\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Establish Your Goals\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eShort Term vs Long Term\u003c\/li\u003e\n\u003cli\u003eBe Realistic\u003c\/li\u003e\n\u003cli\u003eActually Get Rid of Debt\u003c\/li\u003e\n\u003cli\u003eSave for the Future\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Determine Where Cuts Can Be Made     \u003c\/strong\u003e   \u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCut Bad Habits  \u003c\/li\u003e\n\u003cli\u003eDecrease Transportation Costs \u003c\/li\u003e\n\u003cli\u003eReduce Utility Bills          \u003c\/li\u003e\n\u003cli\u003eDecrease Entertainment Expenses         \u003c\/li\u003e\n\u003cli\u003eCase Study         \u003c\/li\u003e\n\u003cli\u003eReview Questions              \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Tools  \u003c\/strong\u003e   \u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSoftware            \u003c\/li\u003e\n\u003cli\u003ePhone Applications        \u003c\/li\u003e\n\u003cli\u003eThe Envelope System   \u003c\/li\u003e\n\u003cli\u003eExpenditure Notebook\u003c\/li\u003e\n\u003cli\u003eCase Study         \u003c\/li\u003e\n\u003cli\u003eReview Questions           \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Stick With Your Budget\u003c\/strong\u003e    \u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUse Cash for Weekly Allowance               \u003c\/li\u003e\n\u003cli\u003eAccountability to Family or Friends          \u003c\/li\u003e\n\u003cli\u003eSet Up a Different Account for Savings  \u003c\/li\u003e\n\u003cli\u003eRemind Self of Benefit to Sticking with Budget  \u003c\/li\u003e\n\u003cli\u003eCase Study         \u003c\/li\u003e\n\u003cli\u003eReview Questions              \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Additional Ways to Make Money  \u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eMake and Sell Items      \u003c\/li\u003e\n\u003cli\u003eSell Unused Items          \u003c\/li\u003e\n\u003cli\u003eSmall Part-Time Job       \u003c\/li\u003e\n\u003cli\u003eRecycle for Money         \u003c\/li\u003e\n\u003cli\u003eCase Study         \u003c\/li\u003e\n\u003cli\u003eReview Questions               \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Paying Off Debt    \u003c\/strong\u003e  \u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGet Three Credit Reports            \u003c\/li\u003e\n\u003cli\u003eStart with Small Stuff and Work Your Way Up     \u003c\/li\u003e\n\u003cli\u003eCredit Card Hacks            \u003c\/li\u003e\n\u003cli\u003eInvestigate Student Loan Repayment or Consolidation Options \u003c\/li\u003e\n\u003cli\u003eCase Study         \u003c\/li\u003e\n\u003cli\u003eReview Questions \u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359843340351,"sku":"SSLU067","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU067_Managing_Personal_Finances_1.png?v=1590011925"},{"product_id":"personal-branding","title":"Personal Branding","description":"\u003cp\u003ePersonal Branding is identifying your assets, characteristics, strengths, and skills as an individual. Understanding Personal Branding will provide advantages in participant’s personal and professional lives. Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed. With our Personal Branding course, participants will be able to share their vision and passions with others in their company. Utilize this knowledge through Social Media to define and influence how others see you. You are your brand so protect it. Live it.\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Defining Yourself (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIf You Don’t, They Will\u003c\/li\u003e\n\u003cli\u003eBrand Mantra\u003c\/li\u003e\n\u003cli\u003eBe Real\u003c\/li\u003e\n\u003cli\u003eSWOT Analysis\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Defining Yourself (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePillars\u003c\/li\u003e\n\u003cli\u003ePassions\u003c\/li\u003e\n\u003cli\u003eDefine Your Strengths\u003c\/li\u003e\n\u003cli\u003eThe Three C’s\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Controlling and Developing Your Image\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eClear and Defined\u003c\/li\u003e\n\u003cli\u003eConsistent Image\u003c\/li\u003e\n\u003cli\u003eIt Takes a Commitment\u003c\/li\u003e\n\u003cli\u003eLive It Every Day\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Personal and Professional Influences\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCorporate and Personal Integration\u003c\/li\u003e\n\u003cli\u003eThey Will Influence Each Other\u003c\/li\u003e\n\u003cli\u003eBe a Professional\u003c\/li\u003e\n\u003cli\u003eBuild Rapport\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Sharpening Your Brand\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBlogging\u003c\/li\u003e\n\u003cli\u003eAuthenticity is Key (always be authentic)\u003c\/li\u003e\n\u003cli\u003eTransparency\u003c\/li\u003e\n\u003cli\u003eNetworking\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Appearance Matters\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eFirst Impressions\u003c\/li\u003e\n\u003cli\u003eRise Out of The Crowd\u003c\/li\u003e\n\u003cli\u003eTrue Reflection\u003c\/li\u003e\n\u003cli\u003eDress For Success\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Social Media (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eNeeds Constant Monitoring\u003c\/li\u003e\n\u003cli\u003eSecurity\u003c\/li\u003e\n\u003cli\u003eHave an Objective\u003c\/li\u003e\n\u003cli\u003ePromote\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Social Media (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIt’s a Tool\u003c\/li\u003e\n\u003cli\u003eContent is King\u003c\/li\u003e\n\u003cli\u003eHave a Gimmick\u003c\/li\u003e\n\u003cli\u003eDon’t Ignore Any Mentions\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Brand Management During a Crisis\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCaught In a Bad Spot?\u003c\/li\u003e\n\u003cli\u003eNever Burn a Bridge\u003c\/li\u003e\n\u003cli\u003eInformation\u003c\/li\u003e\n\u003cli\u003eMonitor and Respond\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Branding Personality Traits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentify Your Unique Values\u003c\/li\u003e\n\u003cli\u003eBe Bold\u003c\/li\u003e\n\u003cli\u003eThink Outside the Box\u003c\/li\u003e\n\u003cli\u003eFail. Learn. Repeat\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359844388927,"sku":"SSLU085","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU085_Personal_Branding_1.png?v=1590011984"},{"product_id":"manager-management","title":"Manager Management","description":"\u003cp class=\"ng-scope\"\u003eWith this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this course you will be able to disperse your knowledge and experience throughout your leadership team.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eManager Management takes a special type of leader. This course will expand participant's knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this course will have something for everyone.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Grooming a New Manager\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSet Specific Goals\u003c\/li\u003e\n\u003cli\u003eAuthority (What They Can and Can\"t Do)\u003c\/li\u003e\n\u003cli\u003eCreate a Shared Vision\u003c\/li\u003e\n\u003cli\u003eThe More they Learn, the More Responsibility They Get\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Measuring Performance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eStaying Within Their Budget\u003c\/li\u003e\n\u003cli\u003eSetting Measurable Objectives\u003c\/li\u003e\n\u003cli\u003eSkip Level Feedback\u003c\/li\u003e\n\u003cli\u003eCollaborate on Criteria to be Evaluated\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Motivating Managers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eProvide the Needed Resources\u003c\/li\u003e\n\u003cli\u003eBonuses and Incentives\u003c\/li\u003e\n\u003cli\u003eGive Credit for Good Work\u003c\/li\u003e\n\u003cli\u003eKeep Them Challenged\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Signs of Poor Management\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eMissed Deadlines\u003c\/li\u003e\n\u003cli\u003eTeam Turnover\u003c\/li\u003e\n\u003cli\u003eLosing Customers\u003c\/li\u003e\n\u003cli\u003eLittle or No Growth\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Trust Your Team of Managers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDo Not Micromanage\u003c\/li\u003e\n\u003cli\u003ePromote Open and Honest Communication\u003c\/li\u003e\n\u003cli\u003eReward Initiative\u003c\/li\u003e\n\u003cli\u003eTrust, But Verify\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: When an Employee Complains about their Manager\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eKeep the Information Confidential\u003c\/li\u003e\n\u003cli\u003eGather Information from Both Sides\u003c\/li\u003e\n\u003cli\u003eCoach or Delegate the Solution\u003c\/li\u003e\n\u003cli\u003eFollow-up with the Manager or Employee\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Coaching and Mentoring (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWriting Performance Reviews\u003c\/li\u003e\n\u003cli\u003eProvide Clear and Timely Feedback\u003c\/li\u003e\n\u003cli\u003ePraise in Public, Criticize in Private\u003c\/li\u003e\n\u003cli\u003eMake Sure Your Door is Always Open\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Coaching and Mentoring (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOffer Advice, Not the Solution\u003c\/li\u003e\n\u003cli\u003eCreate a Supportive Environment\u003c\/li\u003e\n\u003cli\u003eBuilding Ownership\u003c\/li\u003e\n\u003cli\u003e360 Degree Feedback\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: When Do You Step In?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUnsafe or Dangerous Events\u003c\/li\u003e\n\u003cli\u003eLegal Ramifications\u003c\/li\u003e\n\u003cli\u003eSevere Financial Costs\u003c\/li\u003e\n\u003cli\u003eRepeated Failures after Coaching Has Occurred\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Remember These Basic Qualities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eExpress Confidence in Their Abilities\u003c\/li\u003e\n\u003cli\u003ePractice What you Preach\u003c\/li\u003e\n\u003cli\u003eHave an Open Door\u003c\/li\u003e\n\u003cli\u003eTheir Success is Your Success\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359850909759,"sku":"SSLU066","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU066_Manager_Management_1.png?v=1590011923"},{"product_id":"knowledge-management","title":"Knowledge Management","description":"\u003cp class=\"ng-scope\"\u003eThe Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge!\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThe Knowledge Management course will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Understanding Knowledge Management\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is Knowledge\u003c\/li\u003e\n\u003cli\u003eWhat is Knowledge Management\u003c\/li\u003e\n\u003cli\u003eA Brief History\u003c\/li\u003e\n\u003cli\u003eApplications in the Workplace\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Dos and Don’ts\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eData, Information, and Knowledge\u003c\/li\u003e\n\u003cli\u003eThe Tacit Mode\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: The Knowledge Management Life Cycle\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUnderstanding Episodes\u003c\/li\u003e\n\u003cli\u003eAcquisition\u003c\/li\u003e\n\u003cli\u003eKnowledge\u003c\/li\u003e\n\u003cli\u003eIntegration\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: The New Knowledge Management Paradigm\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eParadigms of the Past\u003c\/li\u003e\n\u003cli\u003eThe New Paradigm\u003c\/li\u003e\n\u003cli\u003eImplications and Applications\u003c\/li\u003e\n\u003cli\u003eThe Knowledge Management Endgame\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Knowledge Management Models\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Nonaka and Takeuchi Model (SECI)\u003c\/li\u003e\n\u003cli\u003eWiig Model\u003c\/li\u003e\n\u003cli\u003eKakabadse Model\u003c\/li\u003e\n\u003cli\u003eBoisot Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Building a Knowledge Management Rationale\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhy Rationale is Necessary\u003c\/li\u003e\n\u003cli\u003eBuilding a Business Case\u003c\/li\u003e\n\u003cli\u003eFinding Success Stories\u003c\/li\u003e\n\u003cli\u003eThe Commodization\/Customization Model\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Customizing Knowledge Management Definitions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eComponents of a Knowledge Management Definition\u003c\/li\u003e\n\u003cli\u003eCustomizing the Components\u003c\/li\u003e\n\u003cli\u003eCreating a KMBOK\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Implementing Knowledge Management in Your Organization\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGathering Support\u003c\/li\u003e\n\u003cli\u003eIdentifying Opportunities for Revenue Streams\u003c\/li\u003e\n\u003cli\u003eKey Knowledge Management Techniques\u003c\/li\u003e\n\u003cli\u003eA Map for Success\u003c\/li\u003e\n\u003cli\u003eThe No-Budget Scenario\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Tips for Success\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAbout the Chief Knowledge Officer\u003c\/li\u003e\n\u003cli\u003eKnowledge Management Skill Checklist\u003c\/li\u003e\n\u003cli\u003eThe Knowledge Management Imperative\u003c\/li\u003e\n\u003cli\u003eThe Hype Curve\u003c\/li\u003e\n\u003cli\u003eBarriers and Helpers to Success\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Advance Topics\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Knowledge Management Maturity Model\u003c\/li\u003e\n\u003cli\u003eAbsorptive Capacity\u003c\/li\u003e\n\u003cli\u003eRustiness\u003c\/li\u003e\n\u003cli\u003eProcess Model Types\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359862149183,"sku":"SSLU062","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU062_Knowledge_Management_1.png?v=1590011911"},{"product_id":"performance-management","title":"Performance Management","description":"\u003cp class=\"ng-scope\"\u003ePerformance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. This is key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWhen changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Starte\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: The Basics (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is Performance Management?\u003c\/li\u003e\n\u003cli\u003eHow Does Performance Management Work?\u003c\/li\u003e\n\u003cli\u003eTools\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: The Basics (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThree Phase Process\u003c\/li\u003e\n\u003cli\u003eAssessments\u003c\/li\u003e\n\u003cli\u003ePerformance Reviews\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Goal Setting\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSMART Goal Setting\u003c\/li\u003e\n\u003cli\u003eSpecific Goals\u003c\/li\u003e\n\u003cli\u003eMeasurable Goals\u003c\/li\u003e\n\u003cli\u003eAttainable Goals\u003c\/li\u003e\n\u003cli\u003eRealistic Goals\u003c\/li\u003e\n\u003cli\u003eTimely Goals\u003c\/li\u003e\n\u003cli\u003eMonitoring Results\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Establishing Performance Goals\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eStrategic Planning\u003c\/li\u003e\n\u003cli\u003eJob Analysis\u003c\/li\u003e\n\u003cli\u003eSetting Goals\u003c\/li\u003e\n\u003cli\u003eMotivation\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: 360 Degree Feedback\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is 360 degree Feedback?\u003c\/li\u003e\n\u003cli\u003eVersus Traditional Performance Review\u003c\/li\u003e\n\u003cli\u003eThe Components\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Competency Assessments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCompetency Assessment Defined\u003c\/li\u003e\n\u003cli\u003eImplementation\u003c\/li\u003e\n\u003cli\u003eFinal Destination\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Kolb\"s Learning Cycle\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eExperience\u003c\/li\u003e\n\u003cli\u003eObservation\u003c\/li\u003e\n\u003cli\u003eConceptualization\u003c\/li\u003e\n\u003cli\u003eExperimentation\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Motivation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eKey Factors\u003c\/li\u003e\n\u003cli\u003eThe Motivated Organization\u003c\/li\u003e\n\u003cli\u003eIdentifying Personal Motivators\u003c\/li\u003e\n\u003cli\u003eEvaluating and Adapting\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: The Performance Journal\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRecord Goals and Accomplishments\u003c\/li\u003e\n\u003cli\u003eLinking with Your Employees or Managers\u003c\/li\u003e\n\u003cli\u003eImplementing a Performance Coach\u003c\/li\u003e\n\u003cli\u003eKeeping Track\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Creating a Performance Plan\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGoals\u003c\/li\u003e\n\u003cli\u003eDesired Results\u003c\/li\u003e\n\u003cli\u003ePrioritization\u003c\/li\u003e\n\u003cli\u003eMeasure\u003c\/li\u003e\n\u003cli\u003eEvaluation\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359863099455,"sku":"SSLU084","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU084_Performance_Management_1.png?v=1590011981"},{"product_id":"overcoming-sales-objections","title":"Overcoming Sales Objections","description":"\u003cp\u003e\u003cspan\u003eExperiencing a sales objection can be a disheartening event. Through this course your participants will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cu\u003eOvercoming Sales Objections\u003c\/u\u003e\u003cspan\u003e is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Three Main Factors\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSkepticism\u003c\/li\u003e\n\u003cli\u003eMisunderstanding\u003c\/li\u003e\n\u003cli\u003eStalling\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Seeing Objections as Opportunities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTranslating the Objection to a Question\u003c\/li\u003e\n\u003cli\u003eTranslating the Objection to a Reason to Buy\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Getting to the Bottom\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAsking Appropriate Questions\u003c\/li\u003e\n\u003cli\u003eCommon Objections\u003c\/li\u003e\n\u003cli\u003eBasic Strategies\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Finding a Point of Agreement\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOutlining Features and Benefits\u003c\/li\u003e\n\u003cli\u003eIdentifying Your Unique Selling Position\u003c\/li\u003e\n\u003cli\u003eAgreeing with the Objection to Make the Sale\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Have the Client Answer Their Own Objection\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUnderstand the Problem\u003c\/li\u003e\n\u003cli\u003eRender It Unobjectionable\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Deflating Objections\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBring up Common Objections First\u003c\/li\u003e\n\u003cli\u003eThe Inner Workings of Objections\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Unvoiced Objections\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHow to Dig up the 'Real Reason'\u003c\/li\u003e\n\u003cli\u003eBringing Their Objections to Light\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: The Five Steps\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eExpect Them\u003c\/li\u003e\n\u003cli\u003eWelcome Them\u003c\/li\u003e\n\u003cli\u003eAffirm Them\u003c\/li\u003e\n\u003cli\u003eComplete Answers\u003c\/li\u003e\n\u003cli\u003eCompensating Benefits\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Dos and Don\"ts\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDo's\u003c\/li\u003e\n\u003cli\u003eDon'ts\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Sealing the Deal\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUnderstanding When It's Time to Close\u003c\/li\u003e\n\u003cli\u003ePowerful Closing Techniques\u003c\/li\u003e\n\u003cli\u003eThe Power of Reassurance\u003c\/li\u003e\n\u003cli\u003eThings to Remember\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":14359868473407,"sku":"SSLU083","price":40.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU083_Overcoming_Sales_Objections_1.png?v=1590011978"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/collections\/Soft-Skills-Courses.png?v=1769562431","url":"https:\/\/www.ebsi.ie\/en-pk\/collections\/soft-skills-and-office-courses-for-smes.oembed?page=4","provider":"eBSI Export Academy","version":"1.0","type":"link"}