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Objectives


The purpose of this Learning Unit is to learn and analyse the nature of and complexitieswithin an eBusiness Department.
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Learning Unit Summary


Companies that wish to consolidate their digital activities should create a structure in their business organisation to take care of their new digital business. The approach will be different depending on whether they are based on a B2B or B2C strategy. In many cases, we find that there is no specific department. In this unit, we have opted for a global approach, since this is the key to digital business. The analysis also includes some general ideas on a eBusiness department.

Course Contents


Introduction
Human Resources
Department Organization
eBusiness Manager
Internet/Intranet

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  • testBurhanakhlaqIts been a real pleasure studying under your support. I must acknowledge one thing, which I have experienced while I studied. You have been tremendous support. It never happened a single time, when I requested something from you and you did not respond within 24 hours. It may look very easy, but actually a person who knows operations or customer support can identify it as an orchestrated effort which require high quality management skill and high level of commitment. I am sure that even though my ITS programme ends up here, we will remain part of EBSI alumni network and team for ever. Thank you for every support and cooperation you provided to us during this programme.

    pakistan Burhan Akhlaq - Shaqoor & Co., Karachi, Pakistan
    ITS Graduate 2006

  • The ITS Programme proved to be an excellent training course for me. I found it of immense benefit in my work. The Interactive CDRoms, online communication with tutors were very engaging, fun and incredibly useful. I express my sincere thanks and appreciation for eBSI support during the ITS Accreditation. Substantial savings were achieved as of the direct result of knowledge gained from the course. Recognition for the quality course content is acknowledged at corporate level in the USA, Canada and Europe Thanks Thomas July 9, 2011

    flags_of_Canada Shawn Marier, Purchaser at Turbo images, Canada

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  • review3The ITS is excellent for anyone working, or thinking of working, in International Trade. Feedback from eBSI on the Open Exercises and the industry trade study was very clear with supportive direction provided.

    China Systems Best project Award Winner 2002

    ireland Pauline Clery, Customs Advisor, BDO Simpson Xavier, Dublin, Ireland.
    ITS Graduate 2002

  • dfinnertyrevMy experiences with the team from eBSI in 2003 were second to none, I found the ITS Accreditation extremely informative & interesting with a very high level of professionalism maintained throughout duration of course. The online sessions proved that a ‘class room’ environment can be achieved at your work desk or home study, while the occasional group meetings provided fantastic Q&A opportunities with the eBSI tutors.(and fellow students)
    A very worth while and enjoyable experience.

    ireland Damien Finnerty, Traffic Supervisor, AVID Technology, Dublin, Ireland
    ITS Graduate 2003

  • “I recommend Thomas and the work he has developed on the ITS program. I took the program about two years ago and it is a very well designed program which will give a sound knowledge on Export Market, E-commerce, Finance. It is very flexible and with a lot of support and a virtual campus where you can bring comments into it or enter the forum and read other users comments and discussions.
    It is a home-based program which you can follow on your own time.
    I really recommend the program to anybody interested in Export and the different issues around it.
    Regards,
    Juan Carlos Venegas” August 3, 2007

    flags_of_United-Kingdom Accountant, Forensic Consultant, Fraud Examiner and Counter Fraud Specialist, UK

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  • Ivan “I have no hesitation to recommend ITS Accreditation and Export Training Programmes, as a person who had been actively involved (working in Ireland) in
    its launching in 2001-2002. It is great professional pleasure having seen that ten years after its foundation eBSI Export Academy programmes are attracting so
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    serbia     Ivan Milenkovic, Professor of Economics at University of Novi Sad, Serbia.












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    ITS Graduate 2004

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    ireland Diarmaid Kelleher, Shipping Officer, AIBP, Cork, Ireland.
    ITS Graduate 2002

  • review13The course material was informative, interesting and incredibly detailed. The CD's were fun to use, and very user friendly. I interacted with the Learning Guides and staff on an almost daily basis, the response was always swift and courteous.



    usa Monica Denham, Web Designer, Henniker, USA
    ITS Graduate 2003

  • testgattohI think the ITS Accreditation programme is a must for all international trade practitioners. For me, taking the ITS Accreditation course immediately after my LLM (International Trade Law) at the University of East Anglia,,Norwich, UK was a pure delight. The e-commerce module of the course was particularly complimentary and useful. The course content was very well developed, informative and innovative. The tutors were very friendly and supportive. In fact going through the ITS Accreditation was very beneficial to me both as a lawyer and a customs officer, and I do not hesitate to recommend it to all involved in the various aspects of international trade: custom officials, forwarding agents, bankers, etc.

    ghana Godwin Attoh, Customs Officer, Accra, Ghana
    ITS Graduate 2004

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